Reviews
I am writing once again to express my escalating
I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck was in for its 15th service visit. That number has now more than doubled. It is beyond clear that this vehicle has a serious and persistent manufacturing defect that GMC has failed to properly diagnose or repair. I have repeatedly asked GMC to step in—to take accountability and assist with a buyback or replacement. I have even expressed a willingness to purchase another vehicle if GMC would simply help me out of this ongoing nightmare. Yet, despite my efforts, I have received no meaningful support or resolution from either GMC corporate or the dealership. How many times must a customer return to the shop before GMC stands behind its product? This experience has completely shattered my trust in your brand. I have acted reasonably, given your service teams multiple opportunities, and documented every visit. I am now left with no option but to explore legal and regulatory remedies. These include: Filing a formal claim under the New Mexico Lemon Law Reporting this matter to the Better Business Bureau (BBB) Submitting a complaint to the National Highway Traffic Safety Administration (NHTSA) Publicly sharing my experience so others understand the risks of purchasing a GMC diesel truck I urge GMC to take immediate and meaningful action. I am requesting a formal response with a proposed resolution—whether that be a buyback, vehicle replacement, or financial settlement. Please treat this matter with the seriousness and urgency it deserves. Sincerely, Mike Martinez
I am writing once again to express my escalating
I am writing once again to express my escalating frustration and disappointment regarding my 2022 GMC Sierra 2500HD Denali. Despite numerous service visits, the issues with this vehicle remain unresolved. As of today, my truck has been in the service department 32 times, all related to the diesel exhaust/emissions system. Most recently, I picked up the vehicle from Quality GMC on July 1, 2025, only to have the check engine light return just two days later, on July 3, indicating yet another emissions-related failure. This is completely unacceptable. I have been patient and cooperative throughout this ordeal. My previous complaint came when the truck was in for its 15th service visit. That number has now more than doubled. It is beyond clear that this vehicle has a serious and persistent manufacturing defect that GMC has failed to properly diagnose or repair. I have repeatedly asked GMC to step in—to take accountability and assist with a buyback or replacement. I have even expressed a willingness to purchase another vehicle if GMC would simply help me out of this ongoing nightmare. Yet, despite my efforts, I have received no meaningful support or resolution from either GMC corporate or the dealership. How many times must a customer return to the shop before GMC stands behind its product? This experience has completely shattered my trust in your brand. I have acted reasonably, given your service teams multiple opportunities, and documented every visit. I am now left with no option but to explore legal and regulatory remedies. These include: Filing a formal claim under the New Mexico Lemon Law Reporting this matter to the Better Business Bureau (BBB) Submitting a complaint to the National Highway Traffic Safety Administration (NHTSA) Publicly sharing my experience so others understand the risks of purchasing a GMC diesel truck I urge GMC to take immediate and meaningful action. I am requesting a formal response with a proposed resolution—whether that be a buyback, vehicle replacement, or financial settlement. Please treat this matter with the seriousness and urgency it deserves. Sincerely, Mike Martinez
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
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Very shady dealership, at first our family had called to
Very shady dealership, at first our family had called to get a gasket replaced, quoted 2.9 hours, make it 4 just being fair because mechanics need to eat and take breaks too, ended up staying 9 hours, lady named Destiny told us the mechanic said the front brakes were shot and needed new pads and rotors, mind you the gasket was around 400 parts labor and tax, ended up paying an excruciatingly high price of $1400 for pads rotors and a measly gasket plus labor and tax, ridiculously high price for all of that, destiny never even gave us an estimate of the price for the pads and rotors, deceptive practices are very common here, workers always have a frown on their face and it gets even worse when you approach them, car was leaking oil and after the mechanic “repaired” our vehicle it was still left with the same problem we took it in for, ended up leaving extremely disappointed, basically they robbed us of $1400 and left with the same problem, maybe even worse, actually yes with low coolant AND low oil, after the circus was over they still drove it back and added another quart, mechanics are either high or have their experience from middle school, very unprofessional and deceptive dealership, would rate 0/5 if I could. If you need your Buick or GMC serviced, I beg of you, find another place or do it yourself and save yourself a lot of money, because these guys are hungry for it and will take every last penny.
Very shady dealership, at first our family had called to
Very shady dealership, at first our family had called to get a gasket replaced, quoted 2.9 hours, make it 4 just being fair because mechanics need to eat and take breaks too, ended up staying 9 hours, lady named Destiny told us the mechanic said the front brakes were shot and needed new pads and rotors, mind you the gasket was around 400 parts labor and tax, ended up paying an excruciatingly high price of $1400 for pads rotors and a measly gasket plus labor and tax, ridiculously high price for all of that, destiny never even gave us an estimate of the price for the pads and rotors, deceptive practices are very common here, workers always have a frown on their face and it gets even worse when you approach them, car was leaking oil and after the mechanic “repaired” our vehicle it was still left with the same problem we took it in for, ended up leaving extremely disappointed, basically they robbed us of $1400 and left with the same problem, maybe even worse, actually yes with low coolant AND low oil, after the circus was over they still drove it back and added another quart, mechanics are either high or have their experience from middle school, very unprofessional and deceptive dealership, would rate 0/5 if I could. If you need your Buick or GMC serviced, I beg of you, find another place or do it yourself and save yourself a lot of money, because these guys are hungry for it and will take every last penny.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Steve. We understand how frustrating it must have been for you and your family to deal with these issues during your visit to Quality Buick GMC, and we are glad we were able to get ahold of you to clear up that frustration. Please reach out to us so we can coordinate a time for you to come back in, and we look forward to inspecting the oil leak that was not a part of the gasket issue. Sincerely, The Quality Buick GMC Team
I purchased my 2018 Buick Encore from Quality in 2017.
I purchased my 2018 Buick Encore from Quality in 2017. I have been extremely pleased with the staff, service department and my vehicle since 2017. My June 19, 2025 scheduled maintenance visit was my very first disappointment. I scheduled my regular maintenance visit and shared that my front passenger door's lock was no longer working and the customer service rep told me they were too busy to check the lock. She said that I needed to schedule a Monday visit. Usually, the service person comes into the waiting area and share recommendations and findings. That did not happen on June 19, 2024. I waited over two hours for my vehicle and walked outside and saw that my vehicle was parked in the area where completed vehicles were parked. I went to the Service window and asked if my car was ready. The young lady got up and went to look for my paperwork. She told me a gentle would complete my paperwork when he completed the client's he was servicing. Eventually the gentleman came into the waiting area and told me that my paperwork was at the service window. I looked at my paperwork and asked where were my recommendations and she said if they weren't written on the paper they probably didn't have any. I asked where were my rewards discounts and she said she didn't know that I had any. I shared when I scheduled my appointment, I indicated that I wanted to use my reward points. Then I discovered that the oil change monitor had not been updated after the oil change. The service gentleman went outside to reset the monitor. This experience did not reflect my usual Quality Buick service experience. Not sure if there's been a change in Management or if inadequate training of new hires led to this experience. I just want my traditional Quality Buick experience to return.
I purchased my 2018 Buick Encore from Quality in 2017.
I purchased my 2018 Buick Encore from Quality in 2017. I have been extremely pleased with the staff, service department and my vehicle since 2017. My June 19, 2025 scheduled maintenance visit was my very first disappointment. I scheduled my regular maintenance visit and shared that my front passenger door's lock was no longer working and the customer service rep told me they were too busy to check the lock. She said that I needed to schedule a Monday visit. Usually, the service person comes into the waiting area and share recommendations and findings. That did not happen on June 19, 2024. I waited over two hours for my vehicle and walked outside and saw that my vehicle was parked in the area where completed vehicles were parked. I went to the Service window and asked if my car was ready. The young lady got up and went to look for my paperwork. She told me a gentle would complete my paperwork when he completed the client's he was servicing. Eventually the gentleman came into the waiting area and told me that my paperwork was at the service window. I looked at my paperwork and asked where were my recommendations and she said if they weren't written on the paper they probably didn't have any. I asked where were my rewards discounts and she said she didn't know that I had any. I shared when I scheduled my appointment, I indicated that I wanted to use my reward points. Then I discovered that the oil change monitor had not been updated after the oil change. The service gentleman went outside to reset the monitor. This experience did not reflect my usual Quality Buick service experience. Not sure if there's been a change in Management or if inadequate training of new hires led to this experience. I just want my traditional Quality Buick experience to return.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Germaine. We understand your concerns regarding the recent service visit and how it differed from your usual positive experiences. At Quality Buick GMC, we aim to provide consistent, attentive service and clear communication, and we appreciate your feedback as it helps us maintain our standards. Please feel free to reach out to us directly to discuss this matter further. Your satisfaction is our priority, and we want to ensure that your future visits are nothing short of excellent. Sincerely, The Quality Buick GMC Team
They really take good care of your car and you!
They really take good care of your car and you! I felt like I was treated with excellence service from when I drove in to pick up my vehicle.
They really take good care of your car and you!
They really take good care of your car and you! I felt like I was treated with excellence service from when I drove in to pick up my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you felt taken care of during your visit to Quality Buick GMC. Providing excellent service is our top priority, and we appreciate your kind words. We look forward to assisting you again in the future! Sincerely, The Quality Buick GMC Team
They ran my credit without me filling out a credit app in
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me.
They ran my credit without me filling out a credit app in
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Curtis. We appreciate your feedback regarding the credit application process and the interaction you had with our team. We would never pull credit without consent from a customer, however, when you filled out the application online you checked the box giving your consent to check your credit for a prequalification. Your concerns are important, and we would like to discuss this matter further to better understand and address the situation. Please feel free to reach out to Quality Buick GMC directly at your convenience. Thank you again for your input. Sincerely, The Quality Buick GMC Team
Our salesperson Christian did an excellent job explaining
Our salesperson Christian did an excellent job explaining to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explained and demonstrated the features we felt relieved and at ease. He answered all our questions in such a way that it was easy to understand. We were very impressed by his professionalism.
Our salesperson Christian did an excellent job explaining
Our salesperson Christian did an excellent job explaining to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explained and demonstrated the features we felt relieved and at ease. He answered all our questions in such a way that it was easy to understand. We were very impressed by his professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're thrilled to hear that Christian provided excellent service while explaining the features of the 2025 Acadia Denali. It's great to know that you and your wife felt at ease with the technology after his thorough demonstration. We appreciate your kind words about his professionalism. We look forward to welcoming you again at Quality Buick GMC! Sincerely, The Quality Buick GMC Team
Thanks to Mario Garcia for taking ownership of the
Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism.
Thanks to Mario Garcia for taking ownership of the
Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mario at Quality Buick GMC. His professionalism and dedication to customer care are truly valued. We hope to see you again soon for any future needs! Sincerely, The Quality Buick GMC Team
Unfortunately I bought a brand new Buick Envista where
Unfortunately I bought a brand new Buick Envista where parts are not readily available. 2 parts should have been ordered. Been waiting 3 months now and have gone in multiple times and tried calling leaving voicemails. Service dept keep sending me off. I get full voicemails now and no return calls from voicemail. Finally get the parts, one of the parts is in and service never checked. Now I call service and they want me to schedule an appt 2 weeks out. I am not getting the service I have paid for with the warranties I have. This is a brand new car, service department keeps brushing me off and not trying to help me.
Unfortunately I bought a brand new Buick Envista where
Unfortunately I bought a brand new Buick Envista where parts are not readily available. 2 parts should have been ordered. Been waiting 3 months now and have gone in multiple times and tried calling leaving voicemails. Service dept keep sending me off. I get full voicemails now and no return calls from voicemail. Finally get the parts, one of the parts is in and service never checked. Now I call service and they want me to schedule an appt 2 weeks out. I am not getting the service I have paid for with the warranties I have. This is a brand new car, service department keeps brushing me off and not trying to help me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team has acknowledged this review.
The service department was very professional and kept me
The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership.
The service department was very professional and kept me
The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that our service department provided you with professional support and kept you informed about your vehicle's progress. At Quality Buick GMC, we strive to offer a great experience, and your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Quality Buick GMC Team
Organized, reliable, and willing to help you through the
Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine .
Organized, reliable, and willing to help you through the
Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job