Reviews
They ran my credit without me filling out a credit app in
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me.
They ran my credit without me filling out a credit app in
They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Curtis. We appreciate your feedback regarding the credit application process and the interaction you had with our team. We would never pull credit without consent from a customer, however, when you filled out the application online you checked the box giving your consent to check your credit for a prequalification. Your concerns are important, and we would like to discuss this matter further to better understand and address the situation. Please feel free to reach out to Quality Buick GMC directly at your convenience. Thank you again for your input. Sincerely, The Quality Buick GMC Team
Our salesperson Christian did an excellent job explaining
Our salesperson Christian did an excellent job explaining to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explained and demonstrated the features we felt relieved and at ease. He answered all our questions in such a way that it was easy to understand. We were very impressed by his professionalism.
Our salesperson Christian did an excellent job explaining
Our salesperson Christian did an excellent job explaining to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explained and demonstrated the features we felt relieved and at ease. He answered all our questions in such a way that it was easy to understand. We were very impressed by his professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're thrilled to hear that Christian provided excellent service while explaining the features of the 2025 Acadia Denali. It's great to know that you and your wife felt at ease with the technology after his thorough demonstration. We appreciate your kind words about his professionalism. We look forward to welcoming you again at Quality Buick GMC! Sincerely, The Quality Buick GMC Team
Thanks to Mario Garcia for taking ownership of the
Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism.
Thanks to Mario Garcia for taking ownership of the
Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mario at Quality Buick GMC. His professionalism and dedication to customer care are truly valued. We hope to see you again soon for any future needs! Sincerely, The Quality Buick GMC Team
Unfortunately I bought a brand new Buick Envista where
Unfortunately I bought a brand new Buick Envista where parts are not readily available. 2 parts should have been ordered. Been waiting 3 months now and have gone in multiple times and tried calling leaving voicemails. Service dept keep sending me off. I get full voicemails now and no return calls from voicemail. Finally get the parts, one of the parts is in and service never checked. Now I call service and they want me to schedule an appt 2 weeks out. I am not getting the service I have paid for with the warranties I have. This is a brand new car, service department keeps brushing me off and not trying to help me.
Unfortunately I bought a brand new Buick Envista where
Unfortunately I bought a brand new Buick Envista where parts are not readily available. 2 parts should have been ordered. Been waiting 3 months now and have gone in multiple times and tried calling leaving voicemails. Service dept keep sending me off. I get full voicemails now and no return calls from voicemail. Finally get the parts, one of the parts is in and service never checked. Now I call service and they want me to schedule an appt 2 weeks out. I am not getting the service I have paid for with the warranties I have. This is a brand new car, service department keeps brushing me off and not trying to help me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team has acknowledged this review.
The service department was very professional and kept me
The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership.
The service department was very professional and kept me
The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that our service department provided you with professional support and kept you informed about your vehicle's progress. At Quality Buick GMC, we strive to offer a great experience, and your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Quality Buick GMC Team
Organized, reliable, and willing to help you through the
Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine .
Organized, reliable, and willing to help you through the
Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job
If you have a GM vehicle this is the only one in the
If you have a GM vehicle this is the only one in the Albuquerque to consider for quality repair work. The Service Advisors are kind and ready to help. You can actually get them on the phone and will keep you apprised as to what is going on with your repair. Their technicians are top notch do the job correctly the first time and are happy to go over with you exactly what was done. I have used Reliable, Garcia and Galles, none of these are even in the same league as Quality and now that I see the difference with Quality and the great results they are my GM dealership of choice for all my GM repair needs. Thank you (and Sofia and Jamie)
If you have a GM vehicle this is the only one in the
If you have a GM vehicle this is the only one in the Albuquerque to consider for quality repair work. The Service Advisors are kind and ready to help. You can actually get them on the phone and will keep you apprised as to what is going on with your repair. Their technicians are top notch do the job correctly the first time and are happy to go over with you exactly what was done. I have used Reliable, Garcia and Galles, none of these are even in the same league as Quality and now that I see the difference with Quality and the great results they are my GM dealership of choice for all my GM repair needs. Thank you (and Sofia and Jamie)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Dan, for sharing your positive experience with Quality Buick GMC! We are delighted to hear about the exceptional service you received from our team members, Sofia and Jamie. It's wonderful to know that our service advisors were attentive, our technicians were skilled, and that you felt well-informed throughout the repair process. We appreciate your loyalty and are honored to be your GM dealership of choice in Albuquerque. Please do not hesitate to reach out if you need any further assistance. We look forward to welcoming you back for all your GM repair needs! Sincerely, The Quality Buick GMC Team
2013 GMC Terrain Service
My service advisor Mario Garcia was professional and understanding to the issues of my vehicle.
2013 GMC Terrain Service
My service advisor Mario Garcia was professional and understanding to the issues of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Geri, thank you for the awesome feedback! You're right, Mario is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Quality Buick GMC Team
Sophia was very communicative while my vehicle was being
Sophia was very communicative while my vehicle was being serviced. BC of her, it was a very pleasant experience.
Sophia was very communicative while my vehicle was being
Sophia was very communicative while my vehicle was being serviced. BC of her, it was a very pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Denise, thank you for taking the time to share your feedback. Each employee is a valued member of the Quality Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Quality Buick GMC Team
Tire sensor repair & found a sidewalk nail
I had a tire sensor go out and they also found a nail in another tire and had located a replacement tire before they even called, my repair was done in time for me to still travel to my job site that day.
Tire sensor repair & found a sidewalk nail
I had a tire sensor go out and they also found a nail in another tire and had located a replacement tire before they even called, my repair was done in time for me to still travel to my job site that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Florence! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Quality Buick GMC Team