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Horne Auto Center

(152 reviews)
Visit Horne Auto Center
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:00am–6:00pm 7:00am–5:30pm
Tuesday 8:00am–6:00pm 7:00am–5:30pm
Wednesday 8:00am–6:00pm 7:00am–5:30pm
Thursday 8:00am–6:00pm 7:00am–5:30pm
Friday 8:00am–6:00pm 7:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(152 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Do not bring your vehicles to the service department.

Do not bring your vehicles to the service department. Unless your prepared to leave your vehicle there for days without any phone call to update you and getting nothing but “we’re still trying to diagnose it” after several attempts of bringing our vehicles in it’s the same every time, I’ll be driving 3 hours to the valley to have my services taken care of. The only person in the service dept. I would actually use and who is very helpful is Jared

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Highly recommend Ryan. He is awesome to deal with.

I found the salesman and staff very friendly. Ryan was our salesman. He was like dealing with an old friend. He was very informative, knowledgeable and laid back. I had just stopped in to look and left with a new car. I would highly recommend Ryan to anyone looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I got an amazing 2022 Chevy Z71 Trail Boss and Ryan

I got an amazing 2022 Chevy Z71 Trail Boss and Ryan Bement and team at Horne were awesome in making the purchase happen with ease. We purchased a Subaru from Horne with Ryan Bement"s help 3 years ago with the same awesome experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I like Horne; the vehicles and staff members. Grea

No hassle, stress free, and friendly. Ryan assisted me the first and second time I purchased vehicles from Horne. He is professional and has wonderful customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy to work with the staff was welcoming and the sales

Easy to work with the staff was welcoming and the sales professional was amazing. Perfect experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolutely the best purchasing experience!

Absolutely the best purchasing experience! The folks at Horne are all super caring and genuine! Appreciate the time each person spent with me! They guided me every step of the way and into my new Tahoe! 10/10 would recommend this dealership to anyone in the market for a new or used vehicle! The drive up from Surprise was well worth it! 🙌🏻💯

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I want to personally thank Ryan Bement and Dave Bergman.

I want to personally thank Ryan Bement and Dave Bergman. It had been sometime since I've purchased a new vehicle. Ryan was there to help me find the vehicle I wanted and made feel at ease during the process. He also had a great knowledge of truck I ended up purchasing. Dave worked very hard to get me the best loan and rate possible so I could leave with the vehicle I desired. I would highly recommend using Ryan and Dave or anyone of the great staff at Horne Auto Center in Show Low, Arizona. Thanks again, Kenneth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horne had 2022 Chevy Traverse available in color we want

Horne had 2022 Chevy Traverse available in color we want and less price. Dealership in our area (close to Window Rock) ABQ, Gallup, Farmington, Flagstaff did not have any on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Horne Auto Center Team, (928) 537-5500

Friendly and helpful answered all the questions and

Friendly and helpful answered all the questions and concerns that we've had going out of his way to make our shopping experience relaxing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Colleen, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Horne Auto Center Team, (928) 537-5500

They don,t tell the truth.

Was lied to they said they put new brakes and shocks on the van that we paid cash for the back shocks where so bad . We will not buy from them ever.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us here at Horne Auto Center of Show Low. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Dan MacLeod, General Manager, (928) 537-5500