Reviews
Write a reviewThe service department here is very good.
The service department here is very good. Tyler the Service Manager is by far one of the best people I have ever dealt with at a dealership. He was very thorough and professional. Never tried to upsell me on additional services. I was just in for a simple oil change but never expected a full inspection and a check over my vehicle included. Definitely 10 stars in my book.
The service department here is very good.
The service department here is very good. Tyler the Service Manager is by far one of the best people I have ever dealt with at a dealership. He was very thorough and professional. Never tried to upsell me on additional services. I was just in for a simple oil change but never expected a full inspection and a check over my vehicle included. Definitely 10 stars in my book.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mitch, We appreciate your positive review about your recent experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Rocket Chevrolet, INC. and we hope to see you again soon!
Rocket Chevrolet Shelby, Ohio
Fantastic crew! I will only buy from Rocket and trust their service department. I have bought 5 cars from them and always feel they had my wants & needs are most important from starting out buying used, then leased and finally over the years I have bought new.
Rocket Chevrolet Shelby, Ohio
Fantastic crew! I will only buy from Rocket and trust their service department. I have bought 5 cars from them and always feel they had my wants & needs are most important from starting out buying used, then leased and finally over the years I have bought new.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebecca, Thank you for choosing Rocket Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
bad experience
bad experience bought truck with defective transmission. bought as is drove 90 miles , now i am on my own with the problem, There last word good luck.
bad experience
bad experience bought truck with defective transmission. bought as is drove 90 miles , now i am on my own with the problem, There last word good luck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Ousley, We are sorry you had a problem with the trucks transmission. We wish we would have had a crystal ball to know if the transmission was going bad so we would have never sold it to you or anyone else for that matter but when you buy a 180k mile vehicle you just never know that's why it was sold AS IS. We did offer you to bring it in so we could try to help with the cost of the repair but you declined. Rocket Chevrolet
Very pleased with the ease of purchasing our vehicle.
Very pleased with the ease of purchasing our vehicle. The whole transaction went very smooth. A very relaxing experience.
Very pleased with the ease of purchasing our vehicle.
Very pleased with the ease of purchasing our vehicle. The whole transaction went very smooth. A very relaxing experience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My experience
Matt was very nice not pushy he deserves a raise made sure the car I wanted was checked bc I found something wrong when I drove it I would recommend rocket to my friends and I would make sure they ask for Matt ☺️
My experience
Matt was very nice not pushy he deserves a raise made sure the car I wanted was checked bc I found something wrong when I drove it I would recommend rocket to my friends and I would make sure they ask for Matt ☺️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tina, Hi, we're happy you found our staff to be so supportive during your experience here at Rocket Chevrolet, INC.. We hope to be of service to you again in the future. Best wishes, Rocket Chevrolet, INC.
David was great to work with. He was quick to respond to...
David was great to work with. He was quick to respond to messages (just not on his day off). I wish I could have bought a car from him, but due to the chip shortage, no vehicle was available in the time frame I wanted. I wouldn’t hesitate to work with David again though!
David was great to work with. He was quick to respond to...
David was great to work with. He was quick to respond to messages (just not on his day off). I wish I could have bought a car from him, but due to the chip shortage, no vehicle was available in the time frame I wanted. I wouldn’t hesitate to work with David again though!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Searching for my perfect color car
I recently purchased a used 2017 Chevy Cruze from Rocket Chevrolet. I drove quite a distance to get there, because I wanted a very specific color. When I arrived the car I was interested in was sitting right out front waiting for me. Matt and all the sales people were helpful and friendly. They made the process very easy. I was very satisfied with my experience.
Searching for my perfect color car
I recently purchased a used 2017 Chevy Cruze from Rocket Chevrolet. I drove quite a distance to get there, because I wanted a very specific color. When I arrived the car I was interested in was sitting right out front waiting for me. Matt and all the sales people were helpful and friendly. They made the process very easy. I was very satisfied with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sandy, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for the great review! Your Rocket Chevrolet Team
Poor Customer service
The worse car dealership I have ever dealt with! Do not waste your time, very poor professionals, and really does not care about the customer! Poor customer service!
Poor Customer service
The worse car dealership I have ever dealt with! Do not waste your time, very poor professionals, and really does not care about the customer! Poor customer service!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Vickie, I am sorry to hear that your experience with Rocket Chevrolet was not up to the standards that we set. I would like to discuss your experience with you to find out what happened so whatever happened doesn't happen again in the future. My name is Tyler Armstead and you can contact me at 419-342-3010. I hope to hear from you soon.
thomas.pattie@yahoo.com
My experience after being with Rocket since 2005 is one of ultimate trust. I purchased a new Chevy Trax 4/13/20. The initial inquiry began 4/8/19. White is my favorite color, they found one, brought to their dealership for me. This is the second time they have done so. During this time with COVID, all was done over the phone. My car was delivered 4/13/20, didn't have to go to them, they came to me. Can hardly wait to take them their favorite pizza when the stay has been lifted! Thanks Rocket Chevy, you Rock!
thomas.pattie@yahoo.com
My experience after being with Rocket since 2005 is one of ultimate trust. I purchased a new Chevy Trax 4/13/20. The initial inquiry began 4/8/19. White is my favorite color, they found one, brought to their dealership for me. This is the second time they have done so. During this time with COVID, all was done over the phone. My car was delivered 4/13/20, didn't have to go to them, they came to me. Can hardly wait to take them their favorite pizza when the stay has been lifted! Thanks Rocket Chevy, you Rock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pattie, Thank you for choosing Rocket Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Your Rocket Chevrolet Team
Always a great job
I have purchased my last two vehicles here and the quality of service is unsurpassed. The service department staff calls me by name when I go in and they never try to tell me something is wrong that isn't. fair and friendly service always and will continue to return time and time again.
Always a great job
I have purchased my last two vehicles here and the quality of service is unsurpassed. The service department staff calls me by name when I go in and they never try to tell me something is wrong that isn't. fair and friendly service always and will continue to return time and time again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Allan, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Rocket Chevrolet and we hope to see you again. Sincerely, Your Rocket Chevrolet Staff