Monument Chevrolet

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 11, 2019

    After car shopping at a few Ford dealerships and not finding exactly what i wanted in a car and great price., i decided to check out the Chevy's at Monument... Chevrolet. Anthony Marshall and Karina really did an amazing job helping me. They both listened to what i needed and wanted and helped me select the perfect Traverse. I was in the market for another Ford Explorer and had already selected one however it did not have all the features i was looking for and that the Traverse offered. Anthony took the time to show me all the features and offered me a great deal. I switched back to a a Chevy after years of owning a Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2019

    very clean facility, all service people i came in contact very helpful and nice

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • May 12, 2017

    I was looking on line for a late model used car. I had inquired about availability of several at different local dealerships and not been satisfied with... the results. I called Monument and reached Daniel Jacob I inquired about an online listing for a 2014 Lincoln. Without my asking or indicating any previous problems. He informed me that it shows to be in stock. He then told me that he was going to go and put his hands on it to be sure it was available. He promptly called me back and had the car pulled up and ready for me to check out. I'll will recommend this dealership and Daniel Jacob to anyone seriously looking for a good car buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 21, 2019

    I was helped by Daniel jacob at monument chevrolet he was very nice excellent customer service very patient and great at explaining everything,definitely... would recommend him

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    February 24, 2019

    I had my windshield wiper blades replaced and my tire inflated. The windshield wipers work great, but I had a pretty long wait even with an appointment.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    February 22, 2019

    ***This is a bit long but please read*** I’m very disappointed with the aftermath of my purchase and this will be the last car I buy with them. My family... has done business with Monument in the past and we all felt the prices were fair and never pressured. Unfortunately, this time around it wasn’t so great. The salesman explained everything that goes into the reconditioning of used cars on their lot as well as how thorough they are at checking them and reassured the car was up to par. I gave the vehicle a test drive as well as a check myself and thought it was good to go. I wish I would have been more sharp when I checked the vehicle because I over looked how terrible the brake pads and rotors were in the rear. A few days after taking the vehicle home (not even a week) I noticed a high pitch squeal when braking and what sounded like metal grinding. After further evaluation, I realized the pads were beyond worn out and grinded deep into the rotors in the rear. I immediately went to my local brake shop (whom I’ve done business with before) and the manager pretty much refused to let me leave due to the major safety hazard of the almost nonexistent brake pads. A part of me wanted to make the lengthy drive back to Pasadena to have Monument look at the rear brakes and rotors but I elected to take the safe route and have the rotors and pads replaced. I informed my salesman of what was going on with the vehicle and told him I’d head back to Monument after repairs were done. I took pictures of the worn parts on the car, kept and boxed the old parts, and brought the invoice/receipt to them. I explained to the manager my situation and told them it would be nice to the repairs covered because I bought the car less than a week ago. I really didn’t push for reimbursement because the main thing for me was safety. I honestly wanted to bring it to their attention that someone didn’t do their job inspecting the car – because if they did, they would have seen the rear brakes were done. After about a week, I was informed that they would not reimburse me. That wasn’t a big issue because I really wanted to bring the poor inspection to their attention but when it was stated that they felt, “I brought in parts from a different vehicle”, that was a slap to the face. For them to even to even consider that and take no responsibility is horrible service and overall disrespect. Obviously their “commitment to customer service” is a joke and once you sign on the dotted line and leave the dealership – they’re done with you. So, I strongly advise anyone considering a used purchase from Monument Chevrolet to do their due diligence and make the vehicle is up to par. I’d also be very weary of their service department too – given how they overlooked such a blatant repair.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 8, 2019

    very pleased with monument facility very clean and every body very helpful

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    September 20, 2018

    They ask you make an appt. for an oil change I make the appt. arrive 10 minutes early and am told my vehicle will be ready in one n a half hour Why did... I make an appt then

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 31, 2018

    I would like to thank Monument Chevrolet for the exceptional service from the Salesman, Sales Manager, Finance Department, etc. My daughter went to Ron... Craft originally as my family has purchased over 10 cars from them so they were our go to dealer. Well we will never use them again after the treatment she received. They didn’t care to work with her or me and the attitude of the Manager was – “OK whatever”. Howard Williams and Amarr Clark both assisted my daughter and not only beat Ron Craft’s discounts on the car but also her final payment amount. I cannot thank them enough for the assistance they gave my daughter as she was in dire need for a new car. As a single mom this was critical not only for transportation but for her and our grandson’s safety. Again Monument Chevrolet will get all our families business from now on and I will tell everyone of a very disappointed we are that apparently Dealer Loyalty means nothing to Ron Craft.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 1, 2018

    Keith is the best in town. Up front and tells the truth not like you grt from other places. I will continue to buy from Monument. Keep up the good work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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