The Findley Family Trust
Keith is a great person to work with when we need repairs!
Got a patch on a tire but I guess they didn't balance my tire now my car is shacking. :o(
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (713) 473-7601 so we may assist you in moving forward towards a resolution.
Seems to me that the service people take yo long yo fiend the problem on my car . So I was without a car foe a week
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 473-7601.
After car shopping at a few Ford dealerships and not finding exactly what i wanted in a car and great price., i decided to check out the Chevy's at Monument Chevrolet. Anthony Marshall and Karina really did an amazing job helping me. They both listened to what i needed and wanted and helped me select the perfect Traverse. I was in the market for another Ford Explorer and had already selected one however it did not have all the features i was looking for and that the Traverse offered. Anthony took the time to show me all the features and offered me a great deal. I switched back to a a Chevy after years of owning a Ford.
very clean facility, all service people i came in contact very helpful and nice
Great customer service
I was helped by Daniel jacob at monument chevrolet he was very nice excellent customer service very patient and great at explaining everything,definitely would recommend him
I had my windshield wiper blades replaced and my tire inflated. The windshield wipers work great, but I had a pretty long wait even with an appointment.
Dropped The Ball - Big Time
***This is a bit long but please read*** I’m very disappointed with the aftermath of my purchase and this will be the last car I buy with them. My family has done business with Monument in the past and we all felt the prices were fair and never pressured. Unfortunately, this time around it wasn’t so great. The salesman explained everything that goes into the reconditioning of used cars on their lot as well as how thorough they are at checking them and reassured the car was up to par. I gave the vehicle a test drive as well as a check myself and thought it was good to go. I wish I would have been more sharp when I checked the vehicle because I over looked how terrible the brake pads and rotors were in the rear. A few days after taking the vehicle home (not even a week) I noticed a high pitch squeal when braking and what sounded like metal grinding. After further evaluation, I realized the pads were beyond worn out and grinded deep into the rotors in the rear. I immediately went to my local brake shop (whom I’ve done business with before) and the manager pretty much refused to let me leave due to the major safety hazard of the almost nonexistent brake pads. A part of me wanted to make the lengthy drive back to Pasadena to have Monument look at the rear brakes and rotors but I elected to take the safe route and have the rotors and pads replaced. I informed my salesman of what was going on with the vehicle and told him I’d head back to Monument after repairs were done. I took pictures of the worn parts on the car, kept and boxed the old parts, and brought the invoice/receipt to them. I explained to the manager my situation and told them it would be nice to the repairs covered because I bought the car less than a week ago. I really didn’t push for reimbursement because the main thing for me was safety. I honestly wanted to bring it to their attention that someone didn’t do their job inspecting the car – because if they did, they would have seen the rear brakes were done. After about a week, I was informed that they would not reimburse me. That wasn’t a big issue because I really wanted to bring the poor inspection to their attention but when it was stated that they felt, “I brought in parts from a different vehicle”, that was a slap to the face. For them to even to even consider that and take no responsibility is horrible service and overall disrespect. Obviously their “commitment to customer service” is a joke and once you sign on the dotted line and leave the dealership – they’re done with you. So, I strongly advise anyone considering a used purchase from Monument Chevrolet to do their due diligence and make the vehicle is up to par. I’d also be very weary of their service department too – given how they overlooked such a blatant repair.
very pleased with monument facility very clean and every body very helpful
They ask you make an appt. for an oil change I make the appt. arrive 10 minutes early and am told my vehicle will be ready in one n a half hour Why did I make an appt then