Monument Chevrolet

My experienced in customer service was excellent. Shantel was my representative in the service Department , I look forward to returning for service on my vehicle.

They were not very positive meeting me on my numbers, when I bought the vehicle there was no congratulations, and when I bought it they barely walked me though all the features on the vehicle

All I will say is I?ll come again if and when services is needed.

Brought in car for analysis and repairs. Had it diagnosed within 40 minutes. Faulty ecm. Repaired that day and picked up later in the evening. Good quality!

Do not go here. I spent 3 and a half hours waiting for them to diagnose my engine problems. I had some transmission issues that caused my engine to shutter. They told me I needed an oil change when I received an oil change just a few weeks before arriving. They didn’t listen to that though, they treated me like an idiot that never gets my vehicle serviced. They do the oil change, and I don’t believe they check for any further issues because the shutter and the check engine light came back after I left the dealership. Went to a different shop the next day and within 20 minutes of them looking at my truck they found the problem. (In need of transmission flush). I was charged for an oil change and diagnostic fee by Monument Chevrolet, yet they never found out what was wrong. When I called to complain the manager again treated me like an idiot that just “needed an oil change”. I did not need an oil change. Monument Chevrolet does not put customer care at a high priority, nor do they have capable mechanics in their shops doing quality work. Will not go back. Will tell people not to go back.

Great service and quick turnaround. They discovered that I needed a transmission fluid flush and replace. My truck now runs like it is new.

I purchased a new 2016 Traverse at Monument. The salesman was first class all the way. Everything was great until I had to deal with the service department. From then until now my experience has been the worst. Oil change first. Came home after the change and noticed a puddle of oil on my garage floor. Called and took the car back. Simple fix. But why did I have to take it back. Oil dripped from a channel that the technician failed to clean properly. Ok. But the next change I was told an engine cover was missing. Where was it? No one knew. No one could find it. Maybe it was missing all the time. Really? Why was this not noticed before. So they had to order one. They got it in and put it on. WOW! Most recently I took the car for a head lamp replacement. 3 hours later I was finally on my way home. That's one vehicle. I have used Monument for service on my 2006 Equinox. Routine things like oil changes. However, one service involved the car losing a wheel and tire after service. I was indeed blessed that I made it back to Monument. What happened? The technician failed to install the wheel and tire properly. A few days ago I took the car in for an oil change. When I started driving home the check engine light was on. Wasn't on when I drove it to Monument. What happened? A part was broken causing the check engine light to come on. Got it fixed. But that is just pure sloppy. I also had the ABS and TRAC Control lights on. Had that diagnosed. They could not fine the problem. It was as if they called me untruthful. Finally got that taken care of. I HOPE. However, this time they found the brake light switch was not functioning at all. Now I am waiting for a brake light switch. As of today, August 18, 2023, they have had the car for a week. And I was told that it would be September 1 through 4 before a switch will be available. I talked to the service manage who worked to find a switch. Maybe he said a switch will be here on Monday, August 21. WOW! What a mess. Will I go back to Monument. I don't think so. I will now have to drive 25 or more miles to find another Chevy dealer. What a royal pain!

Had a reman transmission replaced all for them to forget to replace the transmission mount, brought it back a second time for mount replacement 100 yards out the door check engine light starts flashing, brought it back again and hooked up the machine for them to say it needs to be rediagnosed with a tune up...absolutely ridiculous

Took my truck in for an issue and was I paid for several different things. Because every time I went to get my truck the issue was never solved. Was quoted a price for the do be some to solved the issue. Was contacted by Veronica in the the service department that my truck was fixed via text and all that had to be done was a test drive. Then I get a call two days later that it’s not what they thought and all of a sudden my job would cost 11000 after being told 1900 cause all it needed was a flush and replace some parts due to bad diesel. Then I ask could she email me a copy of all the work that was done on the truck because I am out of town working. I spoke to her at three pm. She took my payment over the phone and i have yet to receive my email. My truck had been in the service department since February 16 and to is March 9 and the issue still hasn’t been fixed or confirmed. Why would I pay 11000 for services and you can’t tell me what the real issue is. Horrible customer service and seem to not know what they are doing. Now I have to pay someone else to do the job and see what actually is the problem.

Definitely regret buying from here My husband and I bought a used car from here only has 35,000 miles And two weeks later won’t even start! Sales manager told my husband sorry not our problem it’s yours now. Car was $16,000 and some how jumped to $20,000, now that was our fault for not noticing the add-ons but I guess we were trusting the dealership to not mislead us. And even though we had a preapproval already from our bank they still continued to run our credit through another finance company After we asked them not to Unfortunately Stuck with this car but definitely will never recommend this dealership or buy from here ever again. Should’ve went to bayway next door.