Reviews
Monument Chevrolet
Treated very professionally, except for the fact that they won?t provide us with shuttles service because we live 13 miles away even though we bought two extended service and a maintenance warranty form them, which they they failed to mention even though I had been having service work done there for two years.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
DISHONEST EMPLOYEES
This sales department is a prime example of why nobody trusts a car dealership. I worked for a reputable car dealership for 15 years as a Finance manager and know ALL the forms, legalities, etc for purchasing a vehicle. I joined a friend of mine on his car buying experience and literally told him to walk away when the sales manager lied directly to my face. They had my friend sign a bailment agreement (sales manager tried to mince words stating it is a conditional sales and delivery form. Doesn't matter what you call it, it is a bailment.) He told me ALL customers sign one, even if they pay cash. If that is true, I encourage EVERYONE TO RUN AS FAR AWAY AS POSSIBLE. Why sign a bailment for a cash sale? It is completely unnecessary and gives the dealership rights they should not have. My friend purchased this truck anyway. This was in January. My friend was called today to be informed his license plates are in. Why are they 8 months behind in sending plates out? Are they not paying for the registration and sales tax on time? Is this place in trouble financially? Needless to say, my friend sold this truck 3 months ago. It was a piece of crap and he took a 5K hit on getting rid of it. As someone with extensive knowledge of dealerships, find another one. These people are either unhonest, clueless, or a combination of both.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback.
Monument Chevrolet is the GOAT IN SALES & SERVICE
Monument Chevrolet is absolutely head and shoulders above any other dealership in the greater Houston area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. **Client has requested no signatures**
The Best
Always great service thank you for all you do?I always come here where customer service is always great!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. **Client has requested no signatures**
Worst experience ever!
Purchase a used car in September, 2021. 3 weeks later the low oil light came on. There was less than a quart of oil in the engine. I had to wait 2 months for my license plates to be sent to me and wound up having to go and pick them up even thou my sales agent repeatedly told me he had or would send immediately multiple times. Since having car 5 months multiple issues have come up including electrical issue, sensor issues and more. It is now in the service department but not sure how much the extended warranty they sold me is going to cover. Worst experience I have had buying a car in the aftermath. Would not recommend this dealership at all at this point. Waiting to see if they are going to work with me or if I am just stuck.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your recent experience at Monument Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.
Great services at monument Chevrolet
Awesome experience with body shop totally recomendable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mario Salinas, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Monument Chevrolet team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. **Client has requested no signatures**
Worst service, , wouldn’t recommend this dealershi
Service advisor mis information, waited 3hrs for oil change , and second vehicle not able to service to let me know after we drop off and get back to be informed that
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ventura, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Monument Chevrolet Team
Not happy
They lie to you Make you wait for no reason Told me their working on your vehicle when it's just sitting outside doing nothing
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your recent experience, Bobby. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Monument Chevrolet Team
The Findley Family Trust
Keith is a great person to work with when we need repairs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
mayra
Got a patch on a tire but I guess they didn't balance my tire now my car is shacking. :o(
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (713) 473-7601 so we may assist you in moving forward towards a resolution.