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Jansen Chevrolet Co., Inc.

(38 reviews)

Reviews

(38 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Customer

I liked the scheduling process, the pick-up at my work was great and the service overall went fantastic. I would highly recommend Jansen Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always great experience and great people

Bought a lot of cars and trucks from them and never had anything but great experience. Floyd was fantastic. Next time we need another we will be back. Thanks to everyone there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jansen Chevrolet Service Department

Great customer service in the service department. Covid-19 social distancing in effect. Instructions were clearly marked instructing how to proceed. Fast service. Always a good experience at Jansen. Even better, a $20 coupon on service for being an essential employee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Chevrolet Silverado 1500 has a vibration

The service department employees did everything to fix my truck. Unfortunately, Chevrolet is willing to allow a low quality product to go out the door. It is unacceptable for a brand new truck to have a vibration like this truck has. It is absolutely frustrating to drive down the road and feel the buzz in the steering wheel like I do. I wish I wouldn't have purchased this truck. Chevrolet should stand behind their product and fix this truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jansen Chevrolet in Germantown, IL: W.O.W.

This place is amazing! The people are awesome! The service department is second to none. Their slogan, "Come as a customer, leave as a friend." is the perfect slogan for them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jansen?s

Love this place. My parents have been coming here for over 20 yrs. Now my husband and I are doing all our car needs here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding customer service and easy buying

Top notch customer service that went above and beyond to get the vehicle I wanted. Never pressured me or pushed me to purchase. My salesman, Mike Howard, is highly recommended and treats you like family. Additionally, his sales manager, Shane Street, called me to make sure I got the vehicle I wanted with all accessories. We are Jansen Chevrolet customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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joe_varel@yahoo.com

excellent service. Eric and the guys in the service department provided professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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John Howard

John Howard?s knowledge is exceptional his YouTube videos are tonthe point and most informative I would definitely putchase a vehicle from this dealership I look forward in purchasing my next equinox at jendons

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nice people

Started with a conversation online, ended with a new car! People were informative and made the process easy. Great warranty programs too, so feel better buying a used car...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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