Big M Chevrolet

4.3 out of 5 (4.3) 35 reviews

Dealer on Cars.com since February 2015

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat Closed
Sun Closed

Reviews

4.3 out of 5 4.3
35 lifetime reviews.
  • Exceptional in every way!!!
    July 13, 2015

    Everything about our experience was exceptional and flawless. They went above and beyond to accommodate us. David Akers is truly one of a kind! I reco...mmend Big M Certified Pre-Owned to everyone! You will not be disappointed!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    You guys were great to work with, thank you for your wonderful comments. Enjoy your drive!!


  • 1.0 out of 5
    Never again. Not recommended in the least.
    March 28, 2018

    Would never recommend to anyone. I'm very disappointed and regret going here. Rude customer service from the "specialist". Manager was nice enough. St...ill wasn't wasn't worth being lied to continuously and being treated rudely.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 2.0 out of 5
    No followup after looking at used car
    March 2, 2018

    Contacted Big M about a used car they had, after confirming they had it I made the drive out to look at it. The car seemed in order, so I asked if the...y could give me a trade in offer on a vehicle which I hadn't drove out. They said yes, so I sent in pictures of my trade with all the info they asked for. They were slow to respond but the next day I did receive a response and they confirmed the options on my vehicle were correct. I never heard any other correspondence from them after this. I checked on Cars.com and Big M's own site and a day later saw the car I looked at was no longer listed. So clearly they sold the car while they were in the process of making me an offer on my trade. I placed no deposit, so I had no expectation that it might not sell in the meantime however rather than tell me the vehicle was sold, I received zero correspondence. No one asked me if there was anything else I was interested in or if I might still want to trade my vehicle to them, if they would still make an offer on my trade, or anything. Cars sell and that's fine, but the least they can do is inform you that the vehicle you asked about is sold when they're actively working through an offer on it. Most dealers will do this, so I was really surprised to have heard nothing back. I do not live close to this dealership, so I don't see myself going back if I can't count on reliable communication from them.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelsey, we are sorry to hear about this unfortunate circumstance. We first want to thank you for sharing this with us so that we can work to get bette...r in all areas. It is a rare occasion when a vehicle that has an appt is sold but it does sometimes happen and we should have been more diligent in reaching out to you to let you know. We hope that we can have another opportunity to earn your business and once again thank you for sharing and our sincere apologies for not communicating the proper way. Let us know if we can help by possibly bringing your next vehicle to you to look at. We are here to make things right!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $33.95 and up*

    Detailing

    $189.95

    Wheel Alignment (FWD)

    $69 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since February 2015

Big M Automotive strives to provide the highest quality customer experience possible. If the customer isn't satisfied, they don't come back. We would rather build lasting relationships through customer satisfaction.

"Home of Warranty Forever and $9.99 Oil Changes on most vehicles For Life!!"
Big M Chevrolet
704 N Dixie Blvd Radcliff, KY 40160
New (888) 379-5029
Used (888) 379-3510
Service (270) 872-4421
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