Reviews
My wife and I have been customers of Big M Chevrolet of
My wife and I have been customers of Big M Chevrolet of Radcliff, KY for over 10 years. My recent experience on August 9, 2024, with John W. and the Service Department at Big M Chevrolet Radcliff, KY was outstanding. Our 2017 Chevy Silverado All-Star Edition 1500 was due for an oil change. As always, scheduling was convenient and easy. We had some important errands to run the day of the service, so John W. (our top-notch service advisor) let us drop off the truck the day before the scheduled service. The cost of the service was very competitive. While on the lot, we looked over Big M's growing Chevrolet EV inventory... just in case the war on gas-powered automobiles becomes a big concern going into 2025. If you are new to central Kentucky or have lived here for a long time, just know that you don't have to drive to Louisville or Elizabethtown when Big M can and will meet all your automotive needs. Thank you, John W. & your Service Department Team for your exceptional service, and for treating us like part of the Big M Chevrolet family. Semper Fi, Doug and Pamela of Flaherty, KY (Meade County)
My wife and I have been customers of Big M Chevrolet of
My wife and I have been customers of Big M Chevrolet of Radcliff, KY for over 10 years. My recent experience on August 9, 2024, with John W. and the Service Department at Big M Chevrolet Radcliff, KY was outstanding. Our 2017 Chevy Silverado All-Star Edition 1500 was due for an oil change. As always, scheduling was convenient and easy. We had some important errands to run the day of the service, so John W. (our top-notch service advisor) let us drop off the truck the day before the scheduled service. The cost of the service was very competitive. While on the lot, we looked over Big M's growing Chevrolet EV inventory... just in case the war on gas-powered automobiles becomes a big concern going into 2025. If you are new to central Kentucky or have lived here for a long time, just know that you don't have to drive to Louisville or Elizabethtown when Big M can and will meet all your automotive needs. Thank you, John W. & your Service Department Team for your exceptional service, and for treating us like part of the Big M Chevrolet family. Semper Fi, Doug and Pamela of Flaherty, KY (Meade County)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Big M Chevelet is a great place to start with a New or
Big M Chevelet is a great place to start with a New or used car. They will work hard to get you want you want at a reasonable price and the best financing!.Go Big M
Big M Chevelet is a great place to start with a New or
Big M Chevelet is a great place to start with a New or used car. They will work hard to get you want you want at a reasonable price and the best financing!.Go Big M
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased a used truck was told misfire in one cylinder
Purchased a used truck was told misfire in one cylinder took to a repair shop told I need a new motor 3 cylinders are bad. Had for a week and a hundred miles.
Purchased a used truck was told misfire in one cylinder
Purchased a used truck was told misfire in one cylinder took to a repair shop told I need a new motor 3 cylinders are bad. Had for a week and a hundred miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm a loyal customer because I consistently receive
I'm a loyal customer because I consistently receive excellent service and highly recommend their service department.
I'm a loyal customer because I consistently receive
I'm a loyal customer because I consistently receive excellent service and highly recommend their service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always fast friendly service, people that remember who
Always fast friendly service, people that remember who you are and greet you with a hand shake. John in the service department is a huge help and always has a smile on his face. Quality service at a good price. I won’t trust my truck to anyone else.
Always fast friendly service, people that remember who
Always fast friendly service, people that remember who you are and greet you with a hand shake. John in the service department is a huge help and always has a smile on his face. Quality service at a good price. I won’t trust my truck to anyone else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very disappointed with sale person, was told at the
Very disappointed with sale person, was told at the beginning that they would get me a spare tire, but after I had signed papers they told me they could not supply spar tire.
Very disappointed with sale person, was told at the
Very disappointed with sale person, was told at the beginning that they would get me a spare tire, but after I had signed papers they told me they could not supply spar tire.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great service
Always great Service even during these trying times when everyone is overwhelmed. True hard working Americans. Always Appreciate it
Great service
Always great Service even during these trying times when everyone is overwhelmed. True hard working Americans. Always Appreciate it
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for choosing Big M Chevrolet and we hope to see you again.
Car buying
Very friendly staff. Gavin is a great salesperson to work with on buying a vehicle. If you are needing a vehicle make sure you stop here and check out this place!
Car buying
Very friendly staff. Gavin is a great salesperson to work with on buying a vehicle. If you are needing a vehicle make sure you stop here and check out this place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
I worked with Brennan.
I worked with Brennan. He was great to work with and helped me get a deal done for my truck.
I worked with Brennan.
I worked with Brennan. He was great to work with and helped me get a deal done for my truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No service after the sale
We purchased a vehicle in late February of this year. The temp tag expired on April 8th. We've made several phone calls about the license plate and gotten a complete runaround. They never call back and let us know what is going on. I've even emailed Justin the general manager and no reply. Poor customer service at it's best. We do not recommend this place.
No service after the sale
We purchased a vehicle in late February of this year. The temp tag expired on April 8th. We've made several phone calls about the license plate and gotten a complete runaround. They never call back and let us know what is going on. I've even emailed Justin the general manager and no reply. Poor customer service at it's best. We do not recommend this place.
- Customer service 2.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 578-5271 to discuss your concerns, as your satisfaction is of utmost importance to us.