Todd Wenzel Chevrolet

I was not at all satisfied with my last oil change visit at Wenzel! When I told them I was going to give them a bad review I was told by the service manager that me writing a bad review would dictate how I will be treated there in the future! I asked him to repeat that and he said it again! I have purchased several vehicles from Wenzel but I will never go back there for anything! I called my salesman and he told me that I should not have mentioned the bad review. Threatening a customer is as low as you can go!

Great service on my oil change and tire rotation,I was in and out within 45 minutes. The service t representative was very friendly and I would definitely return.

Got an oil change, didn?t top off washer fluid or put air in my tires . Service has gone down hill. Would not recommend to family or friends

Cory, our service advisor did a great job. Very friendly and accommodating. He loaned us a vehicle since he had to order parts and painting. Since we are a one car family that was really nice. Our car was returned on the promised date and the invoice was what had been quoted. Great car (2020 Chevy Bolt EV), and great dealership (Todd Wenzel Chevrolet).

On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!

I called about a car on their website. The woman confirmed with the used car manager the car was there and available. I drove from Muskegon to get there to be told after 20 minutes of bull crap they sent the car to the auction. I wasted 3 hours of my time and gas money there and back!

Sold me a car with patched up tires with a 30 day warranty the day after I got home with they went flat when called about it they wanted to put another pacht on it I recommend that nobody ever buys anything from Todd wenzel

Mark Howard helped me find a new vehicle. He is a five-star salesman. I shop at Todd Wenzel because he makes the buying experience enjoyable.

First off, we will start with Jeff Filkins in sales. I bought a used truck (2022 gmc Duramax Denali) that had a huge scratch in it, (couldnt see it because they refused to rewash it for me) he said he would take care of it. They did no such thing, told me to reach out to the body shop which said they had no record they were supposed to fix it. When i called back to jeff, he said he would reach out to his sales manager and let me know. Which he never did. Now $1,000 later out of my own pocket, another body shop will do the right thing. Fast forward 2 months. I bring it in for one of the first free oil changes. The service shop dents the xxxx out of my roof and scratches the side all up while taking it through a car wash that i said do not take it through. Alje Buiter in the service center then proceeds to act like this is not a big deal. He assures me they will fix it along with many other issues the truck had while i had it under certified warranty. With that said, they said they “did me a favor” when replacing the tailgate speakers that were broke and service “ate the cost”. Last time i checked, “bumper to bumper certified” covers just that for the 12 months/ 12k miles. I paid nearly $3,000 for this protection for a reason. This whole process took about two months to complete. During which i had to follow up with the body shop due to no updates from Alje. Long story short if you dont care to read this, ive bought 3 very expensive trucks from this dealership in the past. I will never come to them again. Horrible service, horrible communication. If i could give it zero starts i would.

Sceduled service. Check engine light and a recall. After 1.5 days no repairs had begun. Last service my tire fell off when i let the garage from service. Todd Weasle must think their the only dealership in town. Have used them periodically since 1995. This has been my last visit. If you want service in a normal period of time done right, go so.ewhere else..