Gerry Lane Buick GMC

My best car buying experience to date! Everyone I encountered was friendly. I was comfortable from the test drive until I left with my new car. Michael Stitt & Tony Russ were both so genuine and professional. They answered all of my questions and worked together to ensure I was happy with my decision in choosing Gerry Lane. I'll definitely be back! Karen R. Greenwell Springs

Great place to buy your truck or car. One thing that really cough my attention was how they Great you when you pull in the parking lot with the smile ready to severe you. They really make you feel a home.

Best team and place to buy a vehicle. Salesman named Stephen Bryant, Finance Ken and Kellie in management! I love my 2024 Yukon Denali Ultimate! Massages and all!

Jason Leigh was the best salesman ever super nice and knowledgeable went above and beyond for a amazing experience thank you

I am writing to formally express my frustration and disappointment regarding the issues I have experienced with two GM vehicles purchased within a short period, as well as the lack of adequate customer service from both the dealership and GM corporate offices. In September 2024, I purchased a 2024 GMC 1500 Denali, only for the engine to fail in December 2024 while getting an oil change. Due to this unexpected failure, I was forced to trade in the vehicle and purchase another GM vehicle. However, in January 2025, the transmission in my new vehicle failed, leaving me once again without reliable transportation. I have been provided with only a rental car and was initially assured that I would receive a monthly reimbursement while my vehicle was in the shop. Now, I have been informed that I will only be compensated for the rental, which is unfair given the circumstances. This situation has caused significant financial hardship and distress, as I am making payments on a vehicle that I cannot even use. To make matters worse, I am repeatedly told that the necessary part is on backorder, with no clear timeline for resolution. As a single parent, this ordeal has placed an unnecessary burden on me, and the lack of transparency and support from GM has been extremely disappointing. I am requesting the following actions be taken immediately: A clear and firm timeline for when the repair will be completed. Financial compensation beyond just the rental reimbursement, considering the fact that I am making payments on a vehicle I cannot use. Improved communication and customer service, ensuring that I receive timely and accurate updates regarding the status of my vehicle. This situation is unacceptable for any customer, especially one who has purchased two GM vehicles within two months—both of which experienced serious mechanical failures. I expect GM to take this matter seriously and to provide a fair resolution promptly. I appreciate your immediate attention and look forward to your response.

2 1/2 hours to put tire on vehicle is sad and disappointed . I had an appointment but wasn?t taken back to service Dept for 1 hour.

Nee service staff, horrible service and no communication/updates, very disappointing, service used to be good.

Easiest vehicle purchase ever made. !!! 100% satisfied customer !!! Salesperson was definitely the best I ever had !!!

My salesman Ricardo Muniz took the time to listen to my needs and provided excellent service. He took me to my dream car and explained all of the functions and answered my questions. He was very insightful and knowledgeable about the functionality of the vehicle and financial process. I was able to leave the lot with my car the same day.

Very nice atmosphere but needs more automotive technicians .need to give more discount to loyal customers at the price things are today