Gerry Lane Buick GMC

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
56 lifetime reviews.

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  • 5.0 out of 5
    April 12, 2021

    Great service! on my fifth car from Gerry Lane from Buick to GMC

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered... such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

  • 3.0 out of 5
    April 6, 2021

    I told 2hours for my car n it turned into 4 or more hours n they would update me in the lobby no update until i walked outside to check most of the people... in lobby was fussing bout the service in fixin they cars or trucks they we would get a update nothing at all they could offord some snacks n drinks ive been sitting here for a long time

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Janet, We have no record of you being in our dealership and would appreciate the opportunity to speak with you. Please call our Customer Experience Ma...nager Tony Zito at (225) 926-7010 to discuss the issues you described further. We're looking forward to hearing from you.

  • October 10, 2014

    As usual, I was greeted with a big welcome and quick service to get my Enclave in the back for my oil change. The work was done within an hour and I was... on my way back home. I chatted with Kevin Dartez for a minute then had a very good cup of coffee. The coffee was fresh and good! I saw a few friends in the waiting room who had brought their vehicles in for maintenance and had good conversations. There vehicles were ready in no time and we were all on our way. Thanks for being a place I can call home.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    March 9, 2021

    Purchasing a car is supposed to be a happy moment but instead mine was not so good of an experience. I purchased my first brand new vehicle after watching... it for abt a year and had to bring my truck back twice for service. They had to change a sensor out and I had to wait. I was not happy with the loaner vehicle bc I got out of a truck and had to cram in an Encore and when I asked the service manager Clint he said that?s all he had. I know he could have gotten me in another vehicle. I?ve put abt 150 miles traveling back and forth for my check engine light being on. It was not a good experience at all. I?m really not the type to complain or even leave reviews but my salesman Donovan Coleman could not get anything done for me all he kept saying is he can?t! I?m like you don?t know what can happen if you ask the question. So I had to go over his head to get the mats I wanted. No apologies or anything. Just didn?t feel like Gerry Lane should have been getting my 68k the way they handled my situation and if I could have backed out of the deal I would?ve and went elsewhere with my money!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We hope you are willing to give us another chance. Ple...ase reach out to us at (225) 926-7010 so we can work towards a resolution.

  • 5.0 out of 5
    September 9, 2020

    My experience was Wonderful, beautiful, nice ,great, kind, knowledgeable

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane Buick and we hope to see you again soon!

  • 5.0 out of 5
    May 11, 2020

    Gerry Lane has always treated us great. Wouldn?t shop anywhere else.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assis...t you if anything else comes up. Take care!

  • 5.0 out of 5
    May 4, 2020

    Bought 3 vehicles from Gerry Lane GMC. The best staff I?ve ever dealt with. No hassle, just buying a vehicle. Bringing them in for service is accurate... and efficient. Everything was exactly what they told me over the phone. Staff obviously puts in the effort to provide a happy customer. The entire staff at Gerry Lane is like no other. They?re the best I?ve ever seen at a vehicle dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicles! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    January 23, 2020

    David Ducre was supervising (new hire) Lance Keller's ability to sell us a vehicle. They were both polite, thorough, and willing to help us get exactly... what we were looking for. I appreciate their time and patience with us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    January 6, 2020

    Great customer service and the sales team went above and beyond to get me what I needed

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!

  • 5.0 out of 5
    April 22, 2019

    Will only allow Haley LeBlanc in Customer Service to handle my issues with our Yukon and Diesel Sierra 2500

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're so happy to hear that Haley always takes great care of your Yukon and Diesel Sierra 2500. We look forward to being of service to you agai...n in the future. Take care!

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