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Reviews

4.4
33 lifetime reviews.
  • Service at Gerry Lane is AWESOME!

    As usual, I was greeted with a big welcome and quick service to get my Enclave in the back for my oil change. The work was done within an hour and...


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    As usual, I was greeted with a big welcome and quick service to get my Enclave in the back for my oil change. The work was done within an hour and I was on my way back home. I chatted with Kevin Dartez for a minute then had a very good cup of coffee. The coffee was fresh and good! I saw a few friends in the waiting room who had brought their vehicles in for maintenance and had good conversations. There vehicles were ready in no time and we were all on our way. Thanks for being a place I can call home.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Gerry Lane professional, kind & knowledgeable

    On Wednesday, April 19, 2017 my 'Check Engine' light came on with a error code of P0013 and P0014. My husband immediately took my car to Gerry Lan...


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    On Wednesday, April 19, 2017 my 'Check Engine' light came on with a error code of P0013 and P0014. My husband immediately took my car to Gerry Lane's to try to have this issue repaired but was unable to do so because the technician that does that type of repair was off. I had only 20 % oil life left before next oil change so they changed my oil while they had it and Kevin with Gerry Lane told my husband to come back Tuesday, April 25, 2017 and they will fix the error codes that has the 'Check Engine ' light on and fix the recall # 25302, 'The ball joints in the windshield wiper modules may experience high corrosion and wear that could result in the separation of one or more ball joints from their sockets during wiper operation.' We've always had a great experience with Gerry Lane whether we were purchasing or servicing our vehicles. The entire group at Gerry Lane are ALWAYS very kind and knowledgeable and that's why we continue to do business with Gerry Lane. With them the customer is ALWAYS priority # 1. We LOVE Gerry Lane.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Still not fixed

    I've had an open work order ticket for over 30 days. My cars been in the shop three times with the same situation my radio is not operating correc...


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    I've had an open work order ticket for over 30 days. My cars been in the shop three times with the same situation my radio is not operating correctly with the Bluetooth and USB connector in my car. The dealership only knows how to blame my phone. I have tested my phone as well as other phones in the automobile each of which have given the same results the test of included the phones being connected via Bluetooth as well as the USB connector the Bluetooth audio calling works however the Bluetooth audio for music does not. The Bluetooth button on my dash is gray and unselectable. Along with this problem the display on my radio does not work correctly it is missing the search and track information as well as the name of the artist playing. Currently I'm dealing with GM personal in an effort to resolve the problem unfortunately I have lost all faith in GM it's engineers as well as the dealership in general and I will not recommend any GM product to anyone I know. If glancing at the radio to ensure that it is working as designed causes me to get into an accident I will happily sue GM as you have been made aware of the problem and the safety concerns that I brought up regarding distracted drivers due to incorrect operating OEM equipment.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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