Gerry Lane Buick GMC

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 23, 2020

    David Ducre was supervising (new hire) Lance Keller's ability to sell us a vehicle. They were both polite, thorough, and willing to help us get exactly... what we were looking for. I appreciate their time and patience with us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    January 6, 2020

    Great customer service and the sales team went above and beyond to get me what I needed

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!

  • October 10, 2014

    As usual, I was greeted with a big welcome and quick service to get my Enclave in the back for my oil change. The work was done within an hour and I was... on my way back home. I chatted with Kevin Dartez for a minute then had a very good cup of coffee. The coffee was fresh and good! I saw a few friends in the waiting room who had brought their vehicles in for maintenance and had good conversations. There vehicles were ready in no time and we were all on our way. Thanks for being a place I can call home.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 22, 2019

    Will only allow Haley LeBlanc in Customer Service to handle my issues with our Yukon and Diesel Sierra 2500

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we're so happy to hear that Haley always takes great care of your Yukon and Diesel Sierra 2500. We look forward to being of service to you agai...n in the future. Take care!

  • 4.0 out of 5
    March 14, 2019

    service rep was great, mechanic explained the issue and we will see if it fixes the problem

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jerry, we are very happy to have provided you with such a positive experience! We hope to see you soon!

  • 5.0 out of 5
    December 19, 2018

    had scheduled appointment and they took care of my vehicle and was not inconvenienced

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 4.0 out of 5
    December 6, 2018

    I am having trouble with my 8 speed transmission. Truck was shaking and shifting was very noticeable. Transmission was flushed and reprogrammed. Dealer... is stating that this is a temporary fix and that GM is working on a fix for this problem that will be out next year. This is very disappointing since I was not informed about this problem until after purchasing the vehicle for a large sum of money.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we appreciate you taking the time to give us your feedback. If you wold like to discuss this further, please give us a call at your earliest co...nveniences so we may be able to assist you. Thank you, and we hope you will consider us again in the future.

  • 1.0 out of 5
    October 3, 2018

    They changed my oil. Messed up and my car burned up same day. Now they want me to pay $1500.00 for repairs. Amazing!! If something seems to good to be... true then it’s not true. Free oil change cost me $1500.00

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you. Plea...se reach out to us at (225) 341-5413 at your earliest convenience to discuss how we can turn your experience into a positive one.

  • 1.0 out of 5
    May 12, 2018

    I came in for a oil change at 7:00 A.M. it’s now 10:12 I’m still here was just the found my vehicle and just now about to change my oil that’s so sad.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Rozina, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If... you are willing, please reach out to us at (225) 926-7010 so we can work towards a resolution. Thank you.

  • 5.0 out of 5
    December 22, 2017

    Awesome people and price. Don’t go anywhere else. We are repeat customers

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    Shopped for a new car
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