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Herlong Chevrolet

(531 reviews)
Visit Herlong Chevrolet
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (803) 317-2159 (803) 317-2159
Used (803) 604-5194 (803) 604-5194
Service (803) 317-2642 (803) 317-2642

Reviews

(531 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herlong Chevrolet from DealerRater.

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The easiest experience

Thank you isn't saying enough. I spoke with Paul on 12/03/2017 told him what I was looking at. We communicated the next couple of days. I came in 12/06/2017, a little earlier than we had planned. Surprising to me Paul wasn't working. Seemed as though he still had everything in line for me. Reason I say this is Reed stepped in and he knew exactly why I was there. A big thanks to Brooke you are a great manager. I will recommend Herlong. THANK YOU!!!!! Willie J

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Willie, thank you very much for the great review! We are so glad to hear about your stellar experience with us. Paul and Reed do a tremendous job showing our customers unparalleled service and Brooke helps make sure everything is taken care of before you take ownership of your vehicle. We are very thankful for your business and hope you enjoy your new vehicle!

Review

I do not have any comments. My car was serviced and I was contacted via text message when the service was completed. No complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lynn, thank you for leaving us a 5 star review. We appreciate your business and taking the time to leave us a review. We look forward to serving you again in the future!

Great experience

Very pleasant experience here when buying our new car. Everyone there are very friendly. James was a great salesman and a huge help with the search. I also love that after buying your car someone walks you through every feature of the car and helps you set up things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for leaving us a 5 star review! We are glad to hear you had a great car buying experience with us. We try to treat everyone like family and James does a great job of making our customers feel welcome. We hope you are enjoying your new vehicle and we thank you for your business!

Great dealership

Cliff Kneece was salesman. Great person to deal with. I was pleased with all aspects of purchase. I have purchased other vehicles from Herlongs and I buy parts for my Auto body shop. Always great people to deal with. Thanks Randy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hey Randy, thank you for the review! We are very appreciate of your continued support and glad you had a great car buying experience with us. Cliff does an exceptional job taking care of our customers and making them feel comfortable. We thank you for your business and look forward to seeing you again in the future!

Herlong service department

My experience with the service department was great. I took it in on a Saturday morning and they took it right back and it was ready in less than the time promised. Everyone at the dealership was very friendly and very helpful. I certainly will be using the service department again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the 5 star review! We always work to create a friendly family atmosphere and make sure each of our customers is satisfied. We thank you for choosing to get your service done with us and look forward to serving you again in the future!

Excellent service/vehicle

I could not be more pleased with my new Chevy cruze. Reed was very pleasant throughout the entire buying process. Consider Herlong Chevrolet for your next vehicle .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kayla, Thank you for the review! We are happy to hear Reed took great care in providing you with an exceptional car buying experience. We thank very much for your business and recommendation. Hope you are continuing to enjoy your new Cruze!

Pleasant service/quality vehicles

I'm loving my new Chevy cruze. I couldn't ask for a more pleasant experience. Reed was very helpful throughout the entire process. He even washed my car and had it waiting when I arrived to test drive. Consider Herlomg Chevrolet for your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kayla, thank you for taking the time to leave us a review! We are so glad to hear you are in love with your new Chevy Cruze. Reed does a great job taking care of our customers and ensuring they receive top notch customer service during their visit. We are thankful for your business and hope you are still enjoying your Chevy Cruze!

Awesome Car Buying Experience

Outstanding Experience! My Story: I sent in a inquiry over the internet the night before. As soon as the dealership opened the next day, i received a call from Reed, the salesman. He advised me right off the truck I asked about had been sold the day before. I really wanted that truck, he advised me this truck maybe hard to find, in which I looked, looked and looked and couldn't find the one I wanted. Reed and I ended our conversation, with him telling me he would find me one. After about 45 min Reed texted me (After asking if it was ok to text) and he advised me he found the truck just as I wanted. Reed seemed then to be the guy to go over and beyond to get me what I wanted. He even made a promise, telling me he could have the truck at his store that day if i wanted him to. We discussed prices over the phone and he went above and beyond to get me a deal I felt was good, and a price for my trade that i felt was good. Not even looking at the truck he gave me a price that was higher than dealerships that had seen the truck first hand. I gave him a deposit to get the truck. As promised the truck was there that day. My wife and I drove to the dealership, to pick up our new truck. We waited for the truck to get out of detailing. By the time it was done we smoked it over and finished the paperwork. The amount of time sent at the dealership was the best I have ever experienced. It took longer for the guy to explain the equipment on the truck than it did doing paperwork and everything. Brooke was ready and made the paperwork process as easy as I have ever seen. This dealership from start to finish was way beyond my expectations. This is a top notch dealership! Should I need another vehicle I promise to make another trip to Herlong Chevrolet to buy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service visit

Had my oil changed. This was done in a timely manner. Service rep was courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the 5 star review! We always work to create a friendly family atmosphere and make sure each of our customers is satisfied. We thank you for choosing to get your service done with us and look forward to serving you again in the future!

Oil Change

Herlong has great customer service. EVERYONE is so friendly and accommodating!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jennifer, thanks for the 5 star review! We always work to create a friendly family atmosphere and make sure each of our customers is satisfied. We thank you for your business and look forward to serving you again in the future!