Reviews
Great service just suck that their detail service was
Great service just suck that their detail service was closed so my car I bought wasn't able to be cleaned and only is already at 65%. Besides that I loved the staff and the time the sale person took with us. We were never pressured once to buy a vehicle.
Great service just suck that their detail service was
Great service just suck that their detail service was closed so my car I bought wasn't able to be cleaned and only is already at 65%. Besides that I loved the staff and the time the sale person took with us. We were never pressured once to buy a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We're glad to hear that you loved the staff at Lima Auto Mall and appreciated the pressure-free buying experience. We understand your concerns regarding the detail service and the cleanliness of your vehicle. Your input is valuable, and we strive to meet our customers' expectations. If you have any further thoughts or need assistance, please feel free to reach out. We hope to see you again soon. Sincerely, The Lima Auto Mall Team
I couldn't have been more happy with a car dealership.
I couldn't have been more happy with a car dealership. They made everything for me excellent. Don't hesitate to use them.
I couldn't have been more happy with a car dealership.
I couldn't have been more happy with a car dealership. They made everything for me excellent. Don't hesitate to use them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback! We are thrilled to hear that your experience at Lima Auto Mall was excellent. Your satisfaction is our top priority, and we appreciate your recommendation. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
Made the process quick and easy, getting me in and out in
Made the process quick and easy, getting me in and out in 20 minutes, which is important to a mom of 4 with a full time job and lots of extra obligations.
Made the process quick and easy, getting me in and out in
Made the process quick and easy, getting me in and out in 20 minutes, which is important to a mom of 4 with a full time job and lots of extra obligations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Marcia! We’re thrilled to hear that we could make the process quick and easy for you at Lima Auto Mall. With your busy schedule as a mom of four, we strive to provide efficient service to meet your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
Very good communication.
Very good communication. Very friendly. I was pleasantly surprised they washed and fueled up my truck after service.
Very good communication.
Very good communication. Very friendly. I was pleasantly surprised they washed and fueled up my truck after service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Jeff! We’re thrilled to hear that you had a positive experience with the communication and friendly service at Lima Auto Mall. It's great to know that you appreciated the extra touch of having your truck washed and fueled after service. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
We were disappointed with the whole experience.
We were disappointed with the whole experience. We were not offered any incentives. Ask for a free oil change No, ask for the total to be rounded down to 52,000 No. mind you this was a difference of less than 70 dollars. Ask for the truck to be cleaned, was only ran through car wash, windows not cleaned, tires looked as if a child who was learning to finger paint did them. We have bought vehicles from Lima Auto Mall in the past I'm not sure we would do business with them again. I realize this truck is a 2024 but the service we received was less than respectable. Especially with this being a return buyer and to be at this time of year December. The dealership should be ashamed of the quality of sales and service they offer to the public.
We were disappointed with the whole experience.
We were disappointed with the whole experience. We were not offered any incentives. Ask for a free oil change No, ask for the total to be rounded down to 52,000 No. mind you this was a difference of less than 70 dollars. Ask for the truck to be cleaned, was only ran through car wash, windows not cleaned, tires looked as if a child who was learning to finger paint did them. We have bought vehicles from Lima Auto Mall in the past I'm not sure we would do business with them again. I realize this truck is a 2024 but the service we received was less than respectable. Especially with this being a return buyer and to be at this time of year December. The dealership should be ashamed of the quality of sales and service they offer to the public.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Robert, Thank you for sharing your feedback, and we truly appreciate your return business. Your purchase included $12,366 in Dealership discounts and rebates, which was the maximum available for your vehicle, so we weren’t able to apply an additional $70. At Lima Auto Mall, we take great pride in taking care of the public. As a family-owned dealership for over 113 years, our goal has always been to treat every customer with honesty, transparency, and respect. If you were not satisfied with how your truck was cleaned at delivery, we would be more than happy to re-clean it for you at no charge. Please feel free to reach out to us so we can make sure you’re fully satisfied. Thank you again for your business and for giving us the opportunity to serve you. Ryan Swaney General Sales Manager (419)993-6054
Great service, got me the best price on specific tires
Great service, got me the best price on specific tires that I wanted with hella fast shipping
Great service, got me the best price on specific tires
Great service, got me the best price on specific tires that I wanted with hella fast shipping
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We’re thrilled to hear that you received great service and got the best price on the tires you wanted, along with fast shipping. Your satisfaction is our priority at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team
Explained service needed and why.
Explained service needed and why. Clean waiting area. Easy in and out of service area. Friendly.
Explained service needed and why.
Explained service needed and why. Clean waiting area. Easy in and out of service area. Friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're glad to hear that you had a positive experience at Lima Auto Mall. It's great to know that you found our service explanation clear and appreciated our clean waiting area. Our team strives to make every visit easy and enjoyable, and we’re delighted that our friendly staff made a good impression. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team
Great working with me on my Cadillac check engine light.
Great working with me on my Cadillac check engine light. Got me in fast & returned to me quickly!!
Great working with me on my Cadillac check engine light.
Great working with me on my Cadillac check engine light. Got me in fast & returned to me quickly!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you had a great experience with us at Lima Auto Mall regarding your Cadillac's check engine light. Our team always strives to provide quick and efficient service. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
My second vehicle purchase here!
My second vehicle purchase here! They are great very accommodating, professional, large selection on vehicles .Highly recommend them .
My second vehicle purchase here!
My second vehicle purchase here! They are great very accommodating, professional, large selection on vehicles .Highly recommend them .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Pam! We truly appreciate your loyalty and are thrilled to hear that you had a great experience with your second vehicle purchase at Lima Auto Mall. Our team is dedicated to providing excellent service and a wide selection of vehicles, and it's fantastic to know that you highly recommend us. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team
Very satisfied with the service I received on my Camaro,
Very satisfied with the service I received on my Camaro, they identified the problem quickly and had it fixed within a few hours .
Very satisfied with the service I received on my Camaro,
Very satisfied with the service I received on my Camaro, they identified the problem quickly and had it fixed within a few hours .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're delighted to hear that you were very satisfied with the service on your Chevrolet Camaro. Our team at Lima Auto Mall strives to provide quick and effective solutions, and we're glad we could assist you promptly. We look forward to seeing you again for any future needs! Sincerely, The Lima Auto Mall Team