Reviews
Top Notch Service
I had been truck shopping for about 4 months. I went to Grand Rapids GM to get a used truck. After talking with Dan I realized that the offered incentives through GM could get me into a new truck for even cheaper than used. I would totally recommend going into Rapids GM to have a look for yourself. 5 Star Customer Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good experience. No pressure from sales staff. Very he
Very helpful in explaining all the options on the car and working with us on the financing and transferring title. Overall experience was Very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Very friendly service staff, not so friendly front desk girl. She was rude to us when we purchased our car also. To the point we may not purchase from this dealer in the future.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thankyou for your feedback. We will work with our front desk person. If you have any feedback in the future, please contact Jake Lorentz so he can make changes. Thanks again for the feedback. That is how we get better.
Purchased a new 2017 Chevy Silverado Z71
I couldn't have asked for a better experience then at Grand Rapids GM. They went out of their way to make my wife and I feel comfortable while making the purchase of our new truck. I would recommend Grand Rapids GM to anyone for sure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
dodge
I'm looking for a used Dodge for a long time. Until I found this car, I;m very satisfied with this car. And I would like to order it. See you soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
AWESOME SERVICE
AWESOME TO WORK WITH! VERY FRIENDLY AND ACCOMMODATING! I WOULD RECOMMEND GRAND RAPIDS GM FOR BOTH SALES AND SERVICE! GIVE THEM A CALL!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Experience
After the excellent experience that we had purchasing our new truck, we would highly recommend Grand Rapids GM. Dan Dobie was great to work with. We got a good deal, too, while keeping our business local. Check them out when searching for your new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place for sales and service!
I go to Grand Rapids GM for all my sales and service needs. Very helpful ppl and wouldn't go anywhere else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DONT GO!!!!
For the love of god, if you are looking for a place to buy a vehicle DO NOT GO THERE!!!! SalesMEN are as snooty as a teenaged girl. The salesmen I dealt with wasn't helpful. Like talking to a wall.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize about your experience. We take pride in training our consultants to be friendly and helpful (otherwise they can't work here) I would greatly appreciate if you call Jake Lorentz 327-2201 and provide us with the feedback we can utilize to change / improve someone's customer service skills. Again we apologize. We know (and we teach our consultants) that if we are not helpful and nice we won't sell you a car. So we appreciate your feedback to improve our quality of service.
Top of the line!!
I would recommend Grand Rapids GM to anyone! In the past 3 years my husband, mother-in-law, father-in-law, sister-in-law, brother and myself have bought vehicles from GM. Whether new or used we received the best service and amazing prices. My in-laws all drove from the cities to work with Nathan Davies and the team at GM. My husband and I continue to service our vehicles at GM and get all oil changes there. I chose to lease my vehicle and they made it so easy and understandable. Definitely do business at gm!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase