Reviews
Scott was helpful and patient with us.
Scott was helpful and patient with us. After much back and forth for the last several months my wife and I purchased a new Trax for our daughter.
Scott was helpful and patient with us.
Scott was helpful and patient with us. After much back and forth for the last several months my wife and I purchased a new Trax for our daughter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulation's on your new Trax and welcome to the- Spitzer Chevrolet North Canton Family! We are thrilled to hear that Scott was able to provide you with top-notch services but also finding the right vehicle for you and your spouse. Safe travels and if you need any further assistance please don't hesitate to contact us.
2013 t&c listed heated leather seats,test drove came back
2013 t&c listed heated leather seats,test drove came back tuesday,signed paperwork,only reason were the heated seats.explained some of the paperwork not all. driving home i'm looking for the "heated seat switch low and behold there aren't any. Wednesday i opened the envelope with the paperwork,going thru it the buyer agreement i noticed "etchguard-$529.00. when signing the etch 5 paper nothing waz mentioned about the cost or any waiver acknowledgement to decline it. I called KENT SMITH the next day questioned him about the added expense his exact words and i quote "THIS IS SPITZERS POLICY". On monday KENT asked me if i wanted additional insurance I TOLD HIM "NO". He said he would check to see what da finance guy could.do. Then thursday nite the CHECK ENGINE LITE CAME ON, i'm furious. called friday to let him know told him what i thought, have yet to hear from him. the ohio lemon law has a section that this "ETCHING IS A SCAM!!!!!!",to protect against theft. I have FULL COVERAGE/THEFT INSURANCE. personally if anyone is looking for a used car iI WOULD DEFINITLY STAY AWAY FROM salesman KENT SMITH & SPITZER CHEVY NORTH CANTON. The experience waz a nightmare being a senior citizen, i'll never forget. This is the tenth vehicle i've purchased & never gotten so screwed over. I should of GOTTEN IN MY VAN AND WENT HOME A TOTAL MISTAKE
2013 t&c listed heated leather seats,test drove came back
2013 t&c listed heated leather seats,test drove came back tuesday,signed paperwork,only reason were the heated seats.explained some of the paperwork not all. driving home i'm looking for the "heated seat switch low and behold there aren't any. Wednesday i opened the envelope with the paperwork,going thru it the buyer agreement i noticed "etchguard-$529.00. when signing the etch 5 paper nothing waz mentioned about the cost or any waiver acknowledgement to decline it. I called KENT SMITH the next day questioned him about the added expense his exact words and i quote "THIS IS SPITZERS POLICY". On monday KENT asked me if i wanted additional insurance I TOLD HIM "NO". He said he would check to see what da finance guy could.do. Then thursday nite the CHECK ENGINE LITE CAME ON, i'm furious. called friday to let him know told him what i thought, have yet to hear from him. the ohio lemon law has a section that this "ETCHING IS A SCAM!!!!!!",to protect against theft. I have FULL COVERAGE/THEFT INSURANCE. personally if anyone is looking for a used car iI WOULD DEFINITLY STAY AWAY FROM salesman KENT SMITH & SPITZER CHEVY NORTH CANTON. The experience waz a nightmare being a senior citizen, i'll never forget. This is the tenth vehicle i've purchased & never gotten so screwed over. I should of GOTTEN IN MY VAN AND WENT HOME A TOTAL MISTAKE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
James, Thank you for your time and feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at our dealership and ask for the Manager to discuss your concerns, as your satisfaction is of utmost importance to us. Safe travels and Happy holiday's!
Nick Moran was an excellent salesman, and the perfect
Nick Moran was an excellent salesman, and the perfect match for my personality. His no pressure, nothing is a problem attitude, made this purchase simple, fair, and pleasant. A good deal is when the buyer and seller are both happy, and I think that was accomplished.
Nick Moran was an excellent salesman, and the perfect
Nick Moran was an excellent salesman, and the perfect match for my personality. His no pressure, nothing is a problem attitude, made this purchase simple, fair, and pleasant. A good deal is when the buyer and seller are both happy, and I think that was accomplished.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, Thank you for your very kind review and loyalty to- Spitzer Chevrolet North Canton. Nick will be thrilled to see that you mentioned him in your stellar review. We are delighted that you have come back to us again that your experience with us have been so exceptional.
Kenny made buying my first car a smooth, comfortable,
Kenny made buying my first car a smooth, comfortable, easy process! Definitely a great experience
Kenny made buying my first car a smooth, comfortable,
Kenny made buying my first car a smooth, comfortable, easy process! Definitely a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aaliyah, thank you for taking the time to share your experiences with Kenny. It is a pleasure to have customers like you, and we truly appreciate your feedback. Please let us know if we can assist you with your future vehicle needs. We are happy to help. Congratulations and enjoy your new car.
Jared Blair was very helpful providing service.
Jared Blair was very helpful providing service. He followed through with the oil company to solve the problem to our benefit.
Jared Blair was very helpful providing service.
Jared Blair was very helpful providing service. He followed through with the oil company to solve the problem to our benefit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, Providing impeccable service is so important to us here at Spitzer Chevrolet North Canton and we are glad that Jared's efforts could meet your satisfaction! We are thrilled to know that he was very helpful. We wish you safe travels until we meet again!
Scott Riper went above and beyond what I had expected
Scott Riper went above and beyond what I had expected He and the Spitzer team worked to find me a Colorado that would meet my expectations even to the point of driving 7 hours round trip to get the truck from a different dealership in their network As of right now I am pleased with everything that Scott did to get me in a truck that would serve my needs for years to come. It is not my first buying experience from Spitzet and Scott has always exceeded my expectations.
Scott Riper went above and beyond what I had expected
Scott Riper went above and beyond what I had expected He and the Spitzer team worked to find me a Colorado that would meet my expectations even to the point of driving 7 hours round trip to get the truck from a different dealership in their network As of right now I am pleased with everything that Scott did to get me in a truck that would serve my needs for years to come. It is not my first buying experience from Spitzet and Scott has always exceeded my expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ken, We appreciate you for leaving Scott this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Scott could provide you with top notch service. We are delighted to know that he exceeded your expectations as always. We sincerely congratulate you on your new Truck- behalf of the entire Spitzer Chevrolet North Canton team!
Professional staff.
Professional staff. Very prompt and courteous services. I would recommend family members and friends this car dealership for their needs. Thanks.
Professional staff.
Professional staff. Very prompt and courteous services. I would recommend family members and friends this car dealership for their needs. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with.
The staff were professional and efficient!
The staff were professional and efficient! They took great of me. Michelle is absolutely fabulous.
The staff were professional and efficient!
The staff were professional and efficient! They took great of me. Michelle is absolutely fabulous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Phillip, We are happy to hear that Michelle and the team provided you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!
Aaron goes above & beyond!
Aaron goes above & beyond! He's very knowledgeable, and he's the best Service Manager around.. Thank you Aaron for sharing your skill & talent. Spitzer is a better place because of you.
Aaron goes above & beyond!
Aaron goes above & beyond! He's very knowledgeable, and he's the best Service Manager around.. Thank you Aaron for sharing your skill & talent. Spitzer is a better place because of you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jules, We are grateful for you leaving Aaron this extraordinary review! We are pleased to know that he was very knowledgeable, the best and went above and beyond for you. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Michelle was great to work with in the service dept.
Michelle was great to work with in the service dept. she was very helpful in helping getting the problem with my suv fixed correctly.
Michelle was great to work with in the service dept.
Michelle was great to work with in the service dept. she was very helpful in helping getting the problem with my suv fixed correctly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We are glad that Michelle got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.