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Shepherd's Chevrolet GMC of Rochester Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's Chevrolet GMC of Rochester Inc from DealerRater.

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2012 Chevrolet Equinox

Terry was very helpful with helping me find exactly what I wanted. I would recommend Shepherds to anyone. Very pleasant experience with a very friendly staff. I got exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Thaddeus for your review! We hope you're enjoying your 2012 Chevrolet Equinox!

2016 Malibu Silver Ice

There has never been a problem dealing with the folks here at Shepherd Chevrolet. We have always been treated with respect and courtesy and professionalism yet still felt as though we were treated like family. We would and have recommend this dealer to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jerry and Kathy for your review! We hope you're enjoying your brand new 2016 Chevrolet Malibu!

Bought a 2013 Silverado off of Aaron Wilson

Aaron and Isaaih were fantastic to work with. They made the buying process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review Ann! We hope you enjoy your 2013 Chevrolet Silverado!

Bought a 2010 Ford Escape off of Aaron Wilson

Aaron is a very knowledgable salesman. He is friendly, helpful and able to answer my questions without being pushy. He went above and beyond to get me into my vehicle in a timely manner. Would highly recommend using him as your sales rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Sandy for your review! We hope you're enjoying your 2010 Ford Escape!

2010 Chevrolet Equinox

Terry was very helpful and was very nice. I would definitely recommend him and the dealership to other people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Kaitlyn! We hope you enjoy your 2010 Chevrolet Equinox!

2012 GMC Yukon

Kind and friendly. Terry was very helpful and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review Tim & Diane Gearhart! We hope you're enjoying your 2012 GMC Yukon!

bought Silverado of of Aaron

Aaron was great to work with. Quick to respond to any questions or concerns we had throughout our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Michael! We hope you're enjoying your brand new Chevrolet Silverado!

2016 Chevrolet Colorado

It was a wonderful experience here at Shepherds. Repeat customer never leave disappointed. The customer service is second to none from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review! We hope you're enjoying your 2016 Chevrolet Colorado!

colorado

Excellent customer service and highly recommend Shepherds.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Stephanie for your review! We hope you're enjoying your 2016 Chevrolet Colorado!

2011 Chevy Suburban LTZ

Terry was a great salesman and we are very happy with our purchase!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review Melissa! We hope you're enjoying your 2011 Chevrolet Suburban!