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Shepherd's Chevrolet GMC of Rochester Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's Chevrolet GMC of Rochester Inc from DealerRater.

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2008 Ford F-250

John was a fantastic salesman and the whole process was painless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Reese! We hope you've been enjoying your 2008 Ford F-250!

2008 Chevrolet Silverado

John Eisemann sold us our used Chevrolet Silverado. It was a quick and painless process and he was very helpful and friendly. It was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review! We hope you're enjoying your Chevrolet Silverado!

Awesome sales and finance people!

Andrew Riddle and Isaiah were both highly professional and willing to work with me to get a payment I could afford. As a school teacher, my income is an issue as I am on a tight budget. I would highly recommend Shepherd's to anyone needing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review! We are happy to hear you had a great buying experience with us!

2016 Chevrolet Malibu

John Eisemann did a great job!! He answer all my questions during the test drive!! Would recommend coming in and seeing John if you are looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review Jeannine! We hope you've been enjoying your 2016 Chevrolet Malibu!

2010 Chevrolat Malibu

John Eisemann was who showed me several vehicles. He worked with me to get the car I like, needed, and could afford. He also explained to me how to get the best rates as far as purchasing a vehicle. This is my first vehicle as a single woman in 8 years. Shepperd's made this process very easy for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review Tina! We are glad to hear that we made your buying process easy and we hope you've been enjoying your 2010 Chevrolet Malibu!

Purchasing a 2013 Dodge Dart.

Great communication, along with great prices. Andrew Riddle made everything very smooth and simple while keeping everything relaxed. A wonderful and unique experience I do recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review Marcus! We are glad to hear you had a wonderful experience with us!

2015 GMC Acadia

Worked with John Eisemann on this sale. Very good response to questions and the process went very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review Don & Marianne! We hope you've been enjoying your 2015 GMC Acadia!

Buying a new car from Aaron!!

Aaron and the people at Shepherd's were very nice and helpful! I felt comfortable and relaxed through the process and Aaron and his team made me feel like family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review! We are glad to hear we made you feel like family, that is one of our goals here at Shepherd's Chevrolet-Buick!

2012 GMC Canyon My New Truck

Andrew Riddle is a excellent at getting answer to questions and working with you. Financing request are made as close to what you want as possible.Very well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review! We are happy to hear that you had a pleasant buying experience with us!

2014 FORD F-250 SUPER DUTY

JOHN EISEMANN WAS MY SALESMAN WAS A PLEASURE TO WORK WITH AND EVERYONE ELSE WAS A PLEASURE TO WORK WITH AS WELL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review! We hope you've been enjoying your 2014 Ford F-250!