Outten Chevy of Hamburg

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4.8
(371 reviews)
Visit Outten Chevy of Hamburg
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–7:00pm
Tuesday 7:30am–5:00pm 9:00am–7:00pm
Wednesday 7:30am–5:00pm 9:00am–7:00pm
Thursday 7:30am–5:00pm 9:00am–7:00pm
Friday 7:30am–5:00pm 9:00am–7:00pm
Saturday 8:00am–12:00pm 9:00am–5:00pm
Sunday Closed Closed
New (610) 756-1258 (610) 756-1258
Used (877) 824-2847 (877) 824-2847
Service (877) 823-3263 (877) 823-3263

Inventory

See all 77 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2021.
We are the premiere Chevrolet dealership in the Hamburg area with 30 years of experience and thousands of return customers to prove it. We have a friendly and knowledgeable staff and a goal of getting you in right vehicle for the right price. Outten Hamburg is the place to shop for a new or pre-owned automobiles in Berks County and the surrounding area.
The best inventory in the area!

Service center

Phone number (877) 823-3263

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.8
(371 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Very friendly and helpful.

Very friendly and helpful. Would definitely recommend this dealership to anyone very pleased and happy with the service

5.0

I would not do business with any other dealer.

I would not do business with any other dealer. I have a great respect for everyone at Outten.Have been Doing business with them for years. Eric is a caring person and a great salesman.

5.0

Hard to top Outten

The best overall experience from buying a car to routine service. Very friendly staff and always available to problem solve, offer advice or just chat while you wait, or provide accommodations if you can?t wait. The entire team is amazing.

5.0

Excellent

Excellent experience. The staff was professional, thorough and knowledgeable. The communication and customer service was top notch without hassle. Doug Stark, Eric Kohl, and Andy Wengert made sure the entire process/transaction went smoothly and as planned. Without hesitation, I would highly recommend Outten Chevrolet of Hamburg.

5.0

Car Owner

Work done in a timely manner. Listened to our needs. Work completed.

4.0

Got back to me quickly with details of the vehicle. The...

Got back to me quickly with details of the vehicle. The cab was the wrong style for me however

1.0

HEARTLESS - False Advertisement

THIS BUSINESS IS NOT BBB ACCREDITED! No surprise, here's a prime example of why: My Father purchased a new truck in October, 2021. He put thousands down, and traded an old car. He died unexpectedly less than 30 days later, before a payment was ever due. The transaction had barely finalized, and he never got to drive the vehicle besides from the lot. The vehicle was financed solely in his name. We ultimately surrendered the truck back to the bank, naturally, without issue, but you won't believe what Outten "offered" us.. what a joke, so unprofessional and heartless. When handling the estate for his surviving wife, I contacted them about the truck. Multiple employees that I dealt with exhibited the utmost unprofessional, and heartless sentiments, instead of wanting to work with me on this. Starting with the salesperson, LT (Yaniv Shayo), I was presented an offer to PAY THEM a thousand dollars more, to have them take back the truck. Can you believe that? I was trying to see if I could bring back the truck and recoup some of the down payment for my mother, his wife. (I didn't even ask to get the trade-in vehicle back, and I even offered to negotiate taxes/fees out of my own pocket, to help her get that money back). They already had their trade-in vehicle, the six-thousand dollars cash, and then wanted to have the truck, back to re-sell it, AND another thousand from us? Unbelievable. LT and the financial department (James Sophy) wanted us to go away, ignored both our calls, and gave us the run-around rather than having the heart or good faith towards customers at a time when someone was most vulnerable (losing a spouse, tragically). Later we got ahold of a sales manger, Jeff, who after much negotiation and evasion, offered to buy us out of the financed amount. Again, claiming the trade in vehicle and the down payment were unrecoverable. How quickly they were to offer us the exact amount financed, but not even a single dollar more, out of kindness, from the down payment that was surrendered less than thirty days prior. They could have easily offered a few thousand, or even split the difference, giving her some of her down payment back (it was only six thousand dollars, on a forty thousand dollar truck). It was their choice, not to. Still, they continued to act like they were doing my father's grieving widow a favor by taking back the truck, just to be able to re-sell it again (and keeping their down payment, and trade-in vehicle). The sales and financing team is NOT looking out for the customer, or backing their business with a promise of good faith, as the BBB requires. It's no wonder they are NOT BBB accredited, or ever will be. BEWARE BUYING FROM OUTTEN!!!!

1.0

THIS BUSINESS IS NOT BBB ACCREDITED! No surprise, here's...

THIS BUSINESS IS NOT BBB ACCREDITED! No surprise, here's a prime example of why: My Father purchased a new truck in October, 2021. He put thousands down, and traded an old car. He died unexpectedly less than 30 days later, before a payment was ever due. The transaction had barely finalized, and he never got to drive the vehicle besides from the lot. The vehicle was financed solely in his name. We ultimately surrendered the truck back to the bank, naturally, without issue, but you won't believe what Outten "offered" us.. what a joke, so unprofessional and heartless. When handling the estate for his surviving wife, I contacted them about the truck. Multiple employees that I dealt with exhibited the utmost unprofessional, and heartless sentiments, instead of wanting to work with me on this. Starting with the salesperson, LT (Yaniv Shayo), I was presented an offer to PAY THEM a thousand dollars more, to have them take back the truck. Can you believe that? I was trying to see if I could bring back the truck and recoup some of the down payment for my mother, his wife. (I didn't even ask to get the trade-in vehicle back, and I even offered to negotiate taxes/fees out of my own pocket, to help her get that money back). They already had their trade-in vehicle, the six-thousand dollars cash, and then wanted to have the truck, back to re-sell it, AND another thousand from us? Unbelievable. LT and the financial department (James Sophy) wanted us to go away, ignored both our calls, and gave us the run-around rather than having the heart or good faith towards customers at a time when someone was most vulnerable (losing a spouse, tragically). Later we got ahold of a sales manger, Jeff, who after much negotiation and evasion, offered to buy us out of the financed amount. Again, claiming the trade in vehicle and the down payment were unrecoverable. How quickly they were to offer us the exact amount financed, but not even a single dollar more, out of kindness, from the down payment that was surrendered less than thirty days prior. They could have easily offered a few thousand, or even split the difference, giving her some of her down payment back (it was only six thousand dollars, on a forty thousand dollar truck). It was their choice, not to. Still, they continued to act like they were doing my father's grieving widow a favor by taking back the truck, just to be able to re-sell it again (and keeping their down payment, and trade-in vehicle). The sales and financing team is NOT looking out for the customer, or backing their business with a promise of good faith, as the BBB requires. It's no wonder they are NOT BBB accredited, or ever will be. BEWARE BUYING FROM OUTTEN!!!!

1.2

Dealership that thinks everyone is dumb enough to believe...

Dealership that thinks everyone is dumb enough to believe them about anything that has to do with car repair when all they do is try and take money from people that don't know better. I have been black balled by the dealership and told that they would not ever keep their end of the sale of free inspection for life of the car. All because they have soft people working there that can't take that someone would go back at them about trying to rip them.off. example I went for inspection on my wifes car and was failed for a tail light. They came in and said it would be 30 35 dollars to fix the light which in reality is a 5 dollar bulb. I told them they were crazy out of their mind and went and had it done at Mavis down the road for 10 dollars total. Just the audacity of these people to think that everyone is dumb enough to believe what they say is right and that you are wrong no matter what. So outten waited till I made a oil change for my wifes car to call me and say they would not except either my car or my wifes car there for anything. So all and all outten is not a good place. Brian Davis is the best tho just had to say that.

5.0

Great experience with Don (sales person) and Jim (sales...

Great experience with Don (sales person) and Jim (sales manager). They offered me the best deal on my lease and everyone I dealt with was a pleasure! I shopped over twenty dealers and Outten came out with the best price. Paperwork was easy, no pressure, and a modern process. This dealer was a good hour away from where I live and it was well worth the drive. This was my first experience with Chevrolet or Outten and it was great. They were honest and upfront, and the process was simple and easy. Thank you!

Read all 371 reviews