Chevrolet of West

It was a decent Purchase little confusing on the paperwork and the interest rate but the majority of that is the lender not the actual dealership I?m guessing

My husband and I purchased a used vehicle from Chevy of West less than 2 months ago. For starters, the salesmen were great during the purchase (but they just want the sale right?). This is more for the service department. The day after we picked it up there was a ding in the windshield. We have the windshield warranty in our purchase deal and notified our salesman that this happened. HE set up the time for us to bring the vehicle back in to have this looked at (and taken care of) along with a couple other things from the purchase. We left our car for 3 entire days, service still did nothing (on any of the issues). We stupidly picked up the car and set up another appointment, yet again. Then the freeze happened. Now that ding turned into a whole crack across the entire windshield. We brought it back in for the scheduled appointment and were told there was nothing they could do. NOTHING! Really? I don't understand how this was our fault/problem when this was known about right after purchase and prior to the freeze, and had multiple appointments WITH a glass warranty. What good is the warranty if you're not going to honor it when a problem is made aware? What would have been the difference had we left the car there past the 3 days and the crack happened on their lot? A question I still get no answer for. I don't believe this should be entirely on us as we haven't even had this car for 2 months and this has been discussed with multiple people, multiple times, in multiple departments. When I asked if there was a manager that the service advisor could speak to, he stated that he already had spoken with them and there was nothing that could be done. Not 10 minutes later when I spoke to our salesperson, I was informed that the service manager had been out all week. So who's being lied to and getting screwed?! This is such horrible customer service to a brand new customer that it puts the worst taste in my mouth and makes us not want to go back, as much as I hate to say that. I also emailed the dealership asking to hear from a MANAGER as to what can be done to help us with ANY part of this since this was something that WOULD have been covered had they gotten to it when they had it for 3 whole days, yet never did. I am currently awaiting a reply from them. This is by far the worst customer experience for service I have ever had. I am sending this to GM as well, as I feel this is NOT the best way to handle this situation, with a new purchase, a new or existing customer, and would like to try and make sure this doesn't happen to anyone else. The lack of communication between departments is on an entirely different level of what I assume is completely nonexistent that sadly, your customers get to be on the receiving end of. But, I guess, happy holidays!

My husband and I purchased a used vehicle from Chevy of West less than 2 months ago. For starters, the salesmen were great during the purchase (but they just want the sale right?). This is more for the service department. The day after we picked it up there was a ding in the windshield. We have the windshield warranty in our purchase deal and notified our salesman that this happened. HE set up the time for us to bring the vehicle back in to have this looked at (and taken care of) along with a couple other things from the purchase. We left our car for 3 entire days, service still did nothing (on any of the issues). We stupidly picked up the car and set up another appointment, yet again. Then the freeze happened. Now that ding turned into a whole crack across the entire windshield. We brought it back in for the scheduled appointment and were told there was nothing they could do. NOTHING! Really? I don't understand how this was our fault/problem when this was known about right after purchase and prior to the freeze, and had multiple appointments WITH a glass warranty. What good is the warranty if you're not going to honor it when a problem is made aware? What would have been the difference had we left the car there past the 3 days and the crack happened on their lot? A question I still get no answer for. I don't believe this should be entirely on us as we haven't even had this car for 2 months and this has been discussed with multiple people, multiple times, in multiple departments. When I asked if there was a manager that the service advisor could speak to, he stated that he already had spoken with them and there was nothing that could be done. Not 10 minutes later when I spoke to our salesperson, I was informed that the service manager had been out all week. So who's being lied to and getting screwed?! This is such horrible customer service to a brand new customer that it puts the worst taste in my mouth and makes us not want to go back, as much as I hate to say that. I also emailed the dealership asking to hear from a MANAGER as to what can be done to help us with ANY part of this since this was something that WOULD have been covered had they gotten to it when they had it for 3 whole days, yet never did. I am currently awaiting a reply from them. This is by far the worst customer experience for service I have ever had. I am sending this to GM as well, as I feel this is NOT the best way to handle this situation, with a new purchase, a new or existing customer, and would like to try and make sure this doesn't happen to anyone else. The lack of communication between departments is on an entirely different level of what I assume is completely nonexistent that sadly, your customers get to be on the receiving end of. But, I guess, happy holidays!

Overall good customer service. Everyone was friendly and checked in. Would recommend to others to go to shop for their next vehicle.

The dealership treated me as a new customer and a new car purchaser terribly. I noticed a rattle in the rear of my new 2022 blazer I asked the if they would address. They said yes I can take the vehicle and bring it back I said ok I brought back they said it would take a few days. I said can I get a loaner they said we don’t do that. I showed great displeasure they reluctantly gave me a used one off the lot. They told me about a week. So I filled the tank with fuel got a call a day later saying it was sold bring it back. My wife did they have her a filthy bronco that wreaked of smoking inside. By the time she got home she had to use an inhaler and lay down. I call again complaining to the Gm. He tried to make it my fault for not telling them we’re allergic to smoke. Still no new blazer this went on for 30 days. With the loaner sitting in my driveway. I called and told them I was picking it up on 10-18-22. I had to wait an hour and it was ready. I wished I could post the pictures I took of when I picked it up. It was filthy feet print all over the interior

The dealership treated me as a new customer and a new car purchaser terribly. I noticed a rattle in the rear of my new 2022 blazer I asked the if they would address. They said yes I can take the vehicle and bring it back I said ok I brought back they said it would take a few days. I said can I get a loaner they said we don’t do that. I showed great displeasure they reluctantly gave me a used one off the lot. They told me about a week. So I filled the tank with fuel got a call a day later saying it was sold bring it back. My wife did they have her a filthy bronco that wreaked of smoking inside. By the time she got home she had to use an inhaler and lay down. I call again complaining to the Gm. He tried to make it my fault for not telling them we’re allergic to smoke. Still no new blazer this went on for 30 days. With the loaner sitting in my driveway. I called and told them I was picking it up on 10-18-22. I had to wait an hour and it was ready. I wished I could post the pictures I took of when I picked it up. It was filthy feet print all over the interior

I WISH I COULD GIVE THIS PLACE NO STARS SMH. MY DAUGHTER WENT TO GET A CAR FROM THIS PLACE. OK FIRST WE SPEAK TO A GUY NAME AUSTIN, HE LETS HER KNOW HER INFORMATION SHE GAVE WOULD GET HER APPROVED, SHE JUST NEEDED 1000 DOWN, SO OK WE GET THE 1000 AND GO TO THE LOT, AUSTIN IS NOT THERE, SO HE HAD HER SPEAK TO JEFF. JEFF WAS VERY HELPFUL, UP UNTIL IT WAS TIME FOR HER TO GET A NEW PAPER TAG AND JEFF WAS NOT AT WORK, SO AT THIS TIME I FIND OUT THAT THE CAR MY DAUGHTER LEFT IN HAS NOT BEEN PURCHAED. THAT HAS TO BE THE CRAZIEST THING IVE EVER HEARD OF, YOU GIVE SOMEONE A CAR THAT THEY DIDNT BUY. SO FAST FOWARD 3 WKS LATER THEY WANT HER TO BRING THE CAR BACK TO THEM, I WANT LET HER BECAUSE THEY GAVE HER KEYS AND SHE PAID FOR INSURANCE ON THIS CAR THINKING ITS HER'S SHE WAS JUST WAITING THE JEFF GUY TO CALL HER TO SIGN THE REST OF THE PAPERWORK. SO THEY WILL HAVE TO GO GET IT FROM HER. I HAD TO CALL THE POLICE TO LET THEM KNOW THE ISSUE SO THEY WOULDNT BE BOTHERING MY DAUGHTER ABOUT A CAR SHE THOUGHT WAS HER'S. THAT CAR LOT IS A HOT MESS. HOW DO YOU LET A CAR LEAVE YOUR LOT WITH NO APPROVAL SMH.

The worst dealership EVER!! Within three weeks of me driving the car I got from them it broke down. They have had the car for a month now and it's still not fixed, and I wasn't given a loaner car or anything. Every time I call, I get the run around and the employees are very nonchalant!

Jr was very understanding and helping sales person. I definitely recommend this place.

Great, helpful, knowledgeable dealership. Sales personnel work hard to get you the right vehicle and deal that you will be happy with.