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Hoyle Auto Sales

(36 reviews)

Reviews

(36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sold me a rust bucket so bad underneath parts were rusted

Sold me a rust bucket so bad underneath parts were rusted into! Terrible experience. And when I stopped payment on check Dustn Houston threatened to charge me with a felony. After many phone calls of him harassing me, he finally came to my house and picked up the rust bucket. One of their adds claim they have a+ rating with the BBB and BBB says they are not a member. A truly bunch of crooks, stay away from them far, far away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I ran out of gas in front of hoyle auto sales carson saw

I ran out of gas in front of hoyle auto sales carson saw me standing on the sidewalk asked if i need some help I told him what happened he didn't hesitate to help me. Thank you for all your help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Not a good jeep not what described to be in add at all

Not a good jeep not what described to be in add at all for the price i paid for it.alot was wrong with it.had to pay out an extra blll of 3000 dollars to fix jeep.i feel i got lied too about the price it should have been Better be careful he will screw you on price if he can

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a truck for 8600$ it said mechanically sound and

Bought a truck for 8600$ it said mechanically sound and was not. Couldn’t even get it home. Turns out it had a blown headgasket. Do not buy from here. They sell crappy overpriced vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A terrible experience with manager Dustin Houston.

A terrible experience with manager Dustin Houston. Rusted underneath so bad the front axle was broken into.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Terrible experience with Hoyle Used cars and Dustin

Terrible experience with Hoyle Used cars and Dustin Houston. Never buy a vehicle from here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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STAY AWAY!

STAY AWAY! Bought a Nissan from them and paid more for fixing everything than I paid for the truck itself, all within a couple of months of purchasing. Bought their crappy warranty and didn’t hit the 30 day and 1000 mile waiting period and had to replace the transmission, radiator and thousands and thousands of dollars out of pocket. Haven’t even put 2000 miles on it and engine light on again! Should have researched before I bought here, but I assumed that they are a reputable dealership, but I was wrong. Run, run, run away!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Just bought a 2017 Impala at this dealership.

Just bought a 2017 Impala at this dealership. Kenneth the salesperson was real easy to work with and I would recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No Way do not deal with this place.

If you want to work with self righteous arrogant personality this place is for you. They Didn't get my calls, didn't get me texts, VM Box Full. No return communications. Local Yocals.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They will lie to get you there and keep you there.

I drove0 1 1/2 hours to get to the dealership to look at a Jeep. They knew I was coming. When I got there the Jeep was not there. I was then told it would be there in 20 minutes. I waited 20 minutes...then 40 minutes more. No Jeep. He tried to blame me for the problem. He tried to call me, he said. Nothing on my phone. He kept blaming me for the Jeep not being there. He said the Jeep was being repaired at a tire shop, and was 20 minutes away. I waited 20 minutes more. Then I asked< "Where is the Jeep?" He said it was getting fixed. He again blamed me for the Jeep being missing. I waited over an hour and never saw the Jeep on the lot. I then went to the repair shop. It was still in the repair bay, with no evidence it had ever been repaired. Needless to say I dd not buy a car from them. They will lie about everything and blame you for the problem. Stay away and spend your money somewhere else. They will lie to get you there and keep you there. I wasted 4 hours in travel time and waiting time. Don't listen to them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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