Lithia Ford of Missoula

I don't usually write reviews, but the service department and manager are so bad I had to, I had my super duty serviced there spent over 2k on the total bill everything seemed good until it was time for another server I took it elsewhere the mechanic told me that the transfer case check bolt was so tight he could not get it off. When I found out I was just never to use Lithia Ford again and look elsewhere for a resolution. I was in there today to drop off my girlfriend's car I did explain my previous experience to them. The service manager responded rudely and because I had an issue would not service my girlfriend's vehicle. I ask him this is how you treat your customers he said yes. She later called the service manager back, because the work she needs only can be done by Ford Dealerships, he made her cry and laughed at her. The service manager needs a lesson in customer service to say the least. I plan never to do business with them again this was there last chance, I guess if you buy a car they will be nice but if you need your Ford serviced and expect friendly and competent service look elsewhere. The manager in the service are was mad I was mad that after paying over 2k in service they stripped my transfer case check bolt. That's how they treat their customers. Use at your own risk!!!

I searched the internet for the truck that I wanted and found it at Lithia Ford in Missoula Montana. I submitted an inquiry and received a prompt reply. After a phone call I went to the dealership and was treated with courtesy. I talked with Jeff about my trade and we came to a fair deal without several negotiating sessions. I am extremely happy and would recommend Lithia Ford to anyone.

I expected to be leaving with my old vehicle, but with other news I left with a new car! Thank you everyone for helping me to get a reliable vehicle for my kids an I since the service center looked at my old van and told me it wasn’t going to be good to drive much longer

I Bought my car from Lithia last year and the sales staff was awesome! Jeff bent over backwards to help me get into a car that I could afford and stay within budget and Brice was awesome to work with to get financed. Would recommend these guys anytime, but the down side is if you have an issue, you take it to the service center just to be treated like dirt! I took my car in because some light came on and I needed to find out what was wrong. they tell me the speed sensor is bad and I needed a new hub. Since it was late, we took the car home and my wife brings it in the next day since I had to work and tells them this issue they found with the hub had been brought up before when we still had the warranty and wanted to see if it might still be covered. They blow her off and won't tell her anything, then comes over to tell her that now out of nowhere, my car needed 2 new hubs, when it was just inspected the day before. I voiced my opinion on their Facebook page, and they start harassing my wife telling her to make me take it down and continued to do this throughout the day. I went in after I got off work to speak to them and voice my concerns calmly, just to be yelled at and talked down to because I am "Taking money out of their pockets". While I was speaking with Frank trying to finish my conversion, Mike comes over yelling at me "We are done with you! Why don't you take yourself to Karl Tyler where they can take care of you there!" I was willing to take my comments down if they could explain things to me, but instead I get nothing but total disrespect and have lost a customer for life. At first, I would have bought every car from them. Now I wouldn't recommend this dealership to anyone!

Jonathon was professional and accommodating. He made the process efficient and quick His manager was available for questions with immediate answers. I would recommend this dealership and salesman to friends and family.

Our salesman Clark Sister was Awesome! He was very helpful and not pushy. All of the people we met at Lithia Ford were very helpful and friendly.

Clark and Team earned my business with honest and fair communication. Ford earned my business because it's their name and not a logo. FORD

Bryce was just the guy I needed for my big purchase! I was very nervous walking into the lot, but his friendliness put me at ease. He listened to my wants & needs, he made sure to keep me within my price range, and he wasn't pushy to sell me on any vehicle. He talked me through the process, took his time and got me into a car that I never dreamed possible! I couldn't have done this without his help, I am forever grateful!

I am a local business owner and I use my truck specifically for work. I bought a 2016 F350 Platinum a couple of years ago from this dealership. The salesman (Bryce) was amazing and made the purchase painless and easy. The service I’ve gotten since the purchase is where my one star review came from. I bought the lifetime oil changes and extended service warranty because I didn’t want to worry about the truck at all. I figured I was paying a pretty penny for a vehicle, I wanted everything to be taken care of. The truck has been in the shop multiple times since I purchased it, twice has totally broken down to where I cannot get it started at all. The first time Lithia couldn’t get me in for more than a week, and I had to take my truck to another dealership (who got my truck in and out the next day), and now the second time I had to have it towed in, more than 40 miles, and I’m told they can’t even look at it until Monday (although they were open when I called to let them know it needed to come in). I am a repeat customer, and they don’t seem to care enough about my business to take the time to look at the truck. I’ve never been offered a loaner vehicle, and I depend on this truck to keep my business running. I expressed frustration that my truck was broken down yet again, and I was told that this is why they have a job. Well, I can’t do my job without my truck. I asked the service technician I spoke with to look at it immediately, he said they couldn’t until Monday at the earliest. Lithia seems to blow me off when I need their help the most. I am a general contractor, if a customer has an emergency, I get there right away, I would never tell them they would have to wait until “Monday at the earliest”. I wonder how fast they would want their building fixed if it was broken. I have never written a negative review, but Lithia has failed me more than once with their service. So now my truck sits there until they get around to it.

Absolutely amazing and caring service. I will definitely recommend Bryce and Butch. Quality and professional service! I will definitely be coming back with interested friends. 10/10 would recommend them!