Tate Chrysler Jeep Dodge Frederick

I will never buy a car from this dealership ever again. In March I went In and bought a used Ford Escape. The buying process was easy and the used car... team was very friendly. From the time I bought the car there was a humming sound coming from the rear. I didn’t realize it and chalked it up to me not knowing the car. Well In September my transmission went bad and when I took it in to get it fixed they took it to a different dealership, without telling me first, to have all the work done. Well it took the dealership they took it to 3 weeks to fix it in which my extended warranty didn’t want to pay for the rental car for all those days, and when I tried talking to my service advisor, Nick, he got rude and said there was nothing else he could to help me and I would have to pay for it. Well after going over his head they paid for the rental for the rest of the time. Fast forward 3 weeks and my car is having issues again. I take it back to Tate and nick tells me he’s done being the middle man and refuses to help. So in the end this is the worst place to go for a car. The customer service is the worst I have ever seen. The place that fixed the transmission treated me better and I didn’t even buy the car from them.

I bought a truck here, I had to neg. over the phone as I was over 2 hours away. I was told we don't do that, I told them if you want to sell a truck you... will. So after some nonsense they accepted my offer. I was on my way to get the truck and now we have an issue the math on their end was wrong and it cost me another $300 if I wanted the truck. At this point I am exhausted with all of this so what ever just get everything ready I am half way there. I get there nothing is ready, truck not clean paper work is half done. I get through the closing and only half a tank of fuel after we agreed to a full tank. At this point I left I had a long way home and wanted to go. Now I got a text message they need a better copy of my lic. I said ok and sent it knowing they photo copied it at the dealership. After this they needed a copy of new insurance I had it e mailed to them the day I pick up the truck, they verified it that they had now they don't and want me to send it again. With all of this communication not once was I asked how the truck was or if I liked it nothing. I worked for a dealership when I was in school and we called every customer that came in and bought or even test drove a car. All these dealers are all the same give me your money and see ya later. I did get a good price on the truck and thats why I bought the truck there. If the price would have been $50 bucks more I would have walked.

Was looking for a cheap used car with low miles for our daughter's first car. A very nice man named Fred set us up with a nice used Ford Focus. The car... was just what we were looking for. Paul Mahoney worked very hard and got us the best deal he could get, it was even better than the original terms we agreed to which has never happened to us. When all was said and done we got the car we wanted for less than we were expecting from a feat bunch of guys. We will definitely be buying from them again. John Strine

Had body work done there from prior accident, . When got my vehicle back noticed two pieces of trim not on my car . When ask about them they had no answers.... Also paint residue on windows. The vehicle was not looked over when done. Still no answers about my trim to be replaced. They had no solutions, and body shop claims the two pieces were not on car. Trim was intact when given to body shop to repair. I am being given big run around., with no solutions. Not good way to admit a mistake. If they were misplaced ,or lost admit it ,and replace the two pieces. They blew it off to the insurance company who refused to ok repair work . because no pictures were taken of roof of car. That was not part of body damage. Would never take vehicle to them again for work.

False advertisement listing for a new 2018 Ram 2500 diesel pickup truck on cars.com. Ad had it listed for $36,889. I talked to a sales rep named Mike... at Tate. He said that was the incentive price that includes an assortment of rebates which no one will qualify for all of them. The true sales price is $46,000 plus processing fees which is $10,000 plus increase. This makes me never to want to do business with them again.

DONT take your car for service here. Rude customer service. They cannot handle getting pressed with questions. Service advisors are not friendly and very... unprofessional.

false advertisement listing new ram trucks on cars.com for 38000 talked to salesman named mike nice guy he said nobody can qualify for all rebates he then... said it would be 46000 plus processing fee and freight charge wow 10000 false adv makes me never want to go in there

Took my RAM 3500 to Tate to have the key fob programmed. Ended up needing to tow it out ! Jesse the service adviser called and said they couldn’t figure... out what’s wrong with the truck. My truck was there for almost two weeks. And to top it off they charged me 135.00 for a diagnostic fee. I asked the GM of the dealership (Sean) to refund me and he refused. Bad service a poor decisions start at the top with the GM.

I traveled 3 1/2 hours to this dealer to purchase a RAV4 that they had. I was already approved for financing with Capital One. They lied to me and told... me Capital One would not finance it because it was too old and they pushed the jeep on me. I found out later from Cap One that they were going to finance the RAV. Now I find out 3 months later the jeep has a bad transmission and it has bad rotors. Very upset over this.

I traveled over 2 hours to this dealership. I called before I left and asked them to hold a vehicle I wanted. They did. It was very clean, ready to test... drive. I bought the car from a very courteous salesman without pressure. He knew all about the car and was very easy to talk to. The paperwork was fast and easy. Overall a GREAT car buying experience. Thank you Tate Auto.