Tate Chrysler Jeep Dodge Frederick

On August 26th 2022, I brought my 2005 Jeep Grand Cherokee in to Tate Chrysler, Jeep, Dodge in Frederick MD for a routine coolant flush. I was having no issues at the time with my vehicle. $200 later and my first drive to work (about 45 min/ 30 miles) the radiator blew, overheating my jeep. I called the dealership and they immediately denied responsibility. They claimed it was not their fault but they would fix it at my expense. Being that I only have that vehicle, I didn’t have much of a choice. They quoted me to replace the radiator and the transmission cooler/AC condenser because of the age of my vehicle and “rust” so they wouldn’t have been able to save the transmission cooler/AC condenser. I agreed to buy these parts and pay for the labor to install them. $600 later and I have my jeep back. Within 1 week the jeep started having issues with drivability. The check engine light came on for a misfire and that in turn caused the transmission to throw a code as well. After scanning the Jeep, it called out the EVAP purge solenoid and Crankshaft position sensor. I decided to check the CPS as its easily accessible to see if there was something obvious. Upon removing the skid plate, a handful of bolts and hardware fell out from underneath the Jeep. Upon further inspection, my radiator and transmission cooler/AC condenser were missing bolts hand hardware to properly secure it!!! I couldn’t believe this was the work of a dealership. In addition to that, I attempted to use my AC for the first time after that service the AC compressor locked up. Because they replaced my AC condenser/trans cooler, they did not properly service my AC system so it was low on Freon and oil for the compressor. This is what caused the compressor to seize. I called the dealership again to not only express my concern and displeasure with the work, but I could not believe how defensive they had become. Not once were they apologetic that any of this had happened. I decided I could not trust this dealership and since they would not correct the issues I filed an official complaint with Chrysler. They told me to take it to another dealership of my choosing. I took it Criswell Chrysler in Gaithersburg MD. The service rep and tech after reviewing my vehicle agreed that Tate Chrysler did not properly install the radiator and transmission cooler. They also damaged the transmission cooler/AC condenser during install but they also told me that I was missing $90 in hardware! Criswell’s service Rep relayed this to Chrysler for my complaint but yet the Area manager denied any assistance in fixing my Jeep. I was not asking to be reimbursed, I was solely asking for my truck to be repaired the correct way for what I had already paid for in addition to anything connected to that repair. The only other thing connected to that repair was the AC system. At this point I just want my Jeep fixed at no additional cost to me by Criswell.

My daughter brought my car in for sheduled 8 am appointment for a re call on the air bag replacement. We didn't get the car back until after 2pm. I called my daughter @ 12pm and asked her if they had finished. She said someone told her that it was a first come first serve basis (why did I shedule for 8am then). I called up there and they said that they had to find the vehicle, they would call me back. No one ever did, however they called my daughter and said that they may have the car a bit longer. I stopped by the dealership. Worst customer service experience. There were to gentleman in the service office and they never acknowledged me standing there. They looked at me and never asked if I may need help. They sawed when I walked through the door. I called to make a complaint Friday and the service manager did reach out to me promptly. I talked to the service manager yesterday and explained what happened only for him to defend the men by saying that they were probably busy and that they are ranked the best in the area. I told him that they were not busy and I didn't receive any acknowledgement. There was one young man who came from the back and did ask if I had been helped. I appreciate him and told him that I appreciate the good customer service because the other 2 men did not utter a word to me. I am new to the area and trying to find a good respectful and reliable place to get my vehicle serviced when needed. They have lost a potential customer just merely off of 1st impressions which was not good. From the reaction that I got from the manager, nothing will change and my 2 cents doesn't matter.

Worst service dept ever. Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a total of $150 on 2 oil change - 2nd to be used within one year. I already made the appointment and was there to I felt stuck to spend another $75. So fast forward to 7/2022. My truck had an insurance claim and was in another dealer for an estimate. After I got my truck back, I called Tate and explained that I was 10 days outside of this "year" for my second oil change because my truck was in the shop. Tate's response was that "we do not do charity work" but that they would do me a favor and sell me an oil change for "half price" of $75. So Tate had my money for a year, never provided any notice that the "year" was up and then refused service of an oil change - due to no fault of my own. I called up RAM customer service and explained the situation. They gave me 2 free oil changes. This is how customer service is done - Tate obviously does not know about customer service. I have purchased vehicles in the past from Tate and had them service my vehicles. NEVER AGAIN - I do not need their "charity work".

Worst service dept ever. Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a total of $150 on 2 oil change - 2nd to be used within one year. I already made the appointment and was there to I felt stuck to spend another $75. So fast forward to 7/2022. My truck had an insurance claim and was in another dealer for an estimate. After I got my truck back, I called Tate and explained that I was 10 days outside of this "year" for my second oil change because my truck was in the shop. Tate's response was that "we do not do charity work" but that they would do me a favor and sell me an oil change for "half price" of $75. So Tate had my money for a year, never provided any notice that the "year" was up and then refused service of an oil change - due to no fault of my own. I called up RAM customer service and explained the situation. They gave me 2 free oil changes. This is how customer service is done - Tate obviously does not know about customer service. I have purchased vehicles in the past from Tate and had them service my vehicles. NEVER AGAIN - I do not need their "charity work".

Took my jeep for repair and my service adviser Stacie was such pleasure to work with she helped me to understand the whole process to get my jeep in the road Great customer service i will come back 100%

Jason was incredibly helpful and accommodating. I found the JEEP I'd been looking for and showed up on the lot less than an hour from closing, yet Jason was right there "on it" to assist us as long as we needed. And then after the purchase, he has been helpful with some additional things regarding our purchase. Highly recommended!!

Go see Eddie for a new or used vehicle. Very friendly atmosphere in general and financing department. Plus, no masks required if you’re looking for that! They WILL put one on for you if you DO want that. I strongly recommend them!

Do not take your vehicle to Tate service! I took my 2010 Rubicon in to replace a clutch bearing and clutch. They did the service but now my transmission needs to be replaced. I brought back my Rubicon to check a noise coming from the transmission area, their solution was to replace a rubber boot. Now my transmission is leaking all over my driveway and the internal bearing is going bad. Which means my transmission will have to be taken out and rebuilt! Don't trust your vehicle with these butchers!

Do not buy from Tate Frederick. They are not honest. Had a deal on a truck there, salesman was not up to speed on things and mislead me and the team there. Then truck went on a no sale for a recall and I waited through that then spoke with manager on Friday and he said truck is mine when I get there. I said see you tomorrow and when I went to go he said they sold it. They are not very honest and would recommend you go anywhere but there. Beware. I would go anywhere but here. The only saving grace at Tate is the finance guy Paul he is the best. Do not see Rick.

By far the worst serve department for Jeep's. Never take your Jeep to Tate Service department. They never provide the correct service and their service manager "Jim' is terrible at customer service. Twice I had problems with their service department and once while I needed service on my car they crashed my car and had to do auto body work. I never had an accident in my car. Stay away please.