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Matthews Ford (Sold)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (326 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This company is affiliated with Reilable auto in broken

This company is affiliated with Reilable auto in broken arrow. DO not trust these people at all. They clear codes and lie about the condition of the car. Bill and Red are crooked people. My tranmission went out the next day and the autel scanner record the dates they cleared the codes. CROOKS !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not Happy & Frustrated

I would like to give a good rating. But hard to because I bought a used car that I work my but off for to buy on my own. I had my car two weeks & the reverse stop working . My car has been in service department for a month.. it’s just very frustrating because I

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service

Had some warranty work done on my Explorer, I had been to other dealerships to have this done and it was always and excuse for not doing it. Mike the service rep that help was polite and helpful and got the problem fixed without any hassle. I will be doing all of my service work there from now forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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F150 cam phaser work

Brandon my service agent was the best I have ever dealt with and I’m 70 yrs old. Called when he said he would. Always quick to respond even though busy. What a pleasure!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recent Repair

Just had my evaporator core replaced under my dash on my 2011 F350. That is pretty aggressive surgery. The Folks at Mathews Ford did a “perfect” job. Everything works great and I can’t even tell they were there. Staff was professional/friendly/and helpful... especially thanks to Lee in service. Thanks everyone at Mathews for the excellent job. Sincerely Mark Hanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Mark, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Miscommunication

I recently posted a review regarding D. Wheeler and there was miscommunication between us and my review was not warranted. I have bought three cars from Matthews and have been satisfied each time. Dustin spoke with me, I purchased a car with great satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerry, we're glad we were able to solve the miscommunication. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Terrible Customer Service

I dealt with D. Wheeler. I gave him my information to see what I could get approved for and I was never afforded the respect of a call back and notification of results. I placed two calls to him and I got back both times that they are still trying. It doesn’t take three days. I had bought two mustangs from here with great satisfaction but the last two times the service was very poor.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jerry, thank you for taking the time to share your experience. We regret any breaks in communication, and we would appreciate another chance to discuss this matter. Please contact Kevin Jordan at 918-251-3673 and we'll do our best to turn your experience around. We hope to hear from you soon.

Great experience!

Bought a used 2013 Ford F-150 from Dalton. I wasn't hassled at all and they stayed open late to get the deal done. Highly recommend buying from Matthews Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review and rating! We're very glad we could offer you such a positive experience and thank you for your business! Safe travels!

Typical car salesman

They play the typical car salesman games. Will try to sneak any thing they can into the deal. Make you wait to go get manager approval for everything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tim, we're very disappointed to hear about your negative experience, and we've been attempting to reach out to you to learn more and resolve the situation to your satisfaction. Please call us at 918-251-3673 and ask for Eddie if you'd like to discuss further. Thank you and safe travels!

Awful Service

King Ranch in service dept 2-3 weeks. They still can’t find the problem and don’t return phone calls. Would not recommend purchasing auto here. What good is a warranty if service department can’t repair.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

AJL we've looked into your situation and our Fixed Operations Director will be contacting you shortly to get the situation resolved to your satisfaction. We apologize for any frustration or inconvenience this has caused you. Take care!