Bill Volz's Westchester

Sales employee John Downey was extremely attentive to my request in purchasing my 2025 Ram.

I brought my truck to Bill Volz’s Westchester for a diagnostic evaluation of a malfunctioning windshield wiper system, expecting professional service and accountability. What I experienced instead was an appalling display of negligence, condescension, and a complete disregard for basic customer care. The visit began routinely—I was quoted the standard diagnostic fee and waited. Upon paying and leaving, I hadn’t made it one minute down the road before a “Service Air Suspension” warning lit up on my dashboard—a warning that had never appeared prior to the appointment. Alarmed, I pulled over, performed basic diagnostics, and returned to the dealership to report the issue calmly and clearly. I emphasized that while mechanical issues do arise, the timing of this new warning was uncanny. Rather than engaging with my concerns thoughtfully, the service advisor immediately dismissed any connection between their work and the new problem, stating the technician “did not touch anything related to the suspension.” This kind of compartmentalized logic is absurd. Vehicles are interconnected systems—working near the fuse box could absolutely have a ripple effect. When I pressed for clarification or even a simple explanation of the fault code, I was met with abrasiveness, defensiveness, and zero accountability. Worse, I asked if a pre-scan had been performed prior to service—an industry-standard procedure to establish a clear “before” state. I was told it was not done. That omission is not only unprofessional—it’s a red flag. Without a pre-scan, there’s no baseline, no documentation, and no way to know what systems were or were not faulty before service. I also asked to speak with the service manager. While he was less hostile than the advisor, he immediately brought up an unrelated prior visit, accusing me of previously blaming the shop for a different issue. That, too, was a post-recall concern I brought to their attention, not a “blame.” His choice to dig up past interactions instead of focusing on the current problem felt like a personal attack meant to discredit my concerns. Ironically, the only person who treated me with any empathy was a technician who wasn’t even assigned to my vehicle. He helped re-seat the suspension fuse, which resolved the warning. That alone strongly suggests something was disturbed during the original inspection. My issue isn’t with mechanical failure—it’s with how I was treated: ignored, dismissed, and spoken to with hostility for merely pointing out that a new problem occurred immediately after service. This dealership lacks basic professionalism, accountability, and procedural rigor. Unless you come armed with your own diagnostics and a lawyer’s patience, avoid Bill Volz’s Westchester. Their service department has failed me for the last time.

just wanted to pop in for an update, my jeep is in the process of needing some warranty service, i made the mistake of calling another dealer near where i would be for work, oh what a disaster and how unwelcome can you possibly make someone feel on the phone, i then proceeded to call Jeep Wave Executive Customer Care, John over there immediately helped me out, popped open a case# for me and told me to call Bill Volz which is what I did, they have always taken care of me with this Trailhawk, and also with my previous Liberty, great sales and service departments all around, cant wait to have my jeep fixed to leave another glowing review for the BV team, thanks to all and I will miss having Joe Verde around in service, what a great guy, looking forward to working just as closely with Jim, rumor has it he is just as great as Joe was

My 2016 Jeep Renegade, with 98k+ miles, was starting to need expensive repairs. So, I looked online for a pre-owned Jeep Wrangler that met my requirements and needs. I found such a vehicle on the Bill Volz CDJR website and made an appointment for a test drive. I was happy with the look, feel and specs of the vehicle and decided to purchase it. My sales consultant John Downey, did everything to ensure that the trade-in and sale went through without a hitch and without any sales pressure whatsoever. He explained all the details of the sale and answered all questions I had about the vehicle. The finance manager Elijah worked diligently to find me the best financing deal possible -- and it came with a great interest rate! When it came to signing the many documents, he went over each thoroughly and again, answered any questions I had clearly and quickly. I rate my overall experience at Bill Volz Westchester Auto as excellent. If you are looking for a new or used CDJR vehicle, I recommend you check out Bill Volz Westchester Auto on Crompond Road, Cortlandt Manor, NY

Learn from my mistakes - if you’re going to leave a payment to secure a deal make sure the sales agreement is completely filled out first before leaving a non refundable $500 payment or anything down. I got my car a few days ago and my main issue was I was to lied to over a few hundred dollars. John my salesman told me taxes, registration, plates, first month will be the down payment for my car lease. I put a non refundable $500 down to secure the deal. I noticed on the sales agreement - the areas labeled were left blank and when I asked him about it he told me the sales manager wasn’t in to confirm the tax price but don’t worry it’ll be around 3k -3400 total with first month and the other fees. I trusted him, because I spoke to him a bunch of times already so I put the non refundable $500 down. I also was going to get a second car this week for my wife, so I figured they would want to continue to do good business with me. The next day , I returned my current lease down the road and went to jeep to pick up my new car. When I meet the sales manager the remaining cost ended up being over 3k and I was confused because I already put $500 down and John told me it’ll be around $3-3400. The salesman broke down the fees and taxes, first month, registration, etc came out to a little under 3k. When I asked about the additional $8-900, he told me that’s what I’m putting down out of pocket for the deal. John knew I didn’t want to put anything out of pocket as I told him this countless times over the last few months as he has been communicating with me to find me a deal I like. I called and texted John about the out of pocket money because he was not in the day I got my vehicle (coincidence ?) but unfortunately he hasn’t returned my call or text since I got my vehicle. (He always responded to calls and text prior to this - (he must not want to explain the $8-900 added to closing cost). It’s my understanding the dealership should contact the customer within 48 hrs of purchasing a new vehicle, no one has contacted me. I had to get the car because I already returned my lease and it wasn’t the sales managers fault because my salesman wasn’t in that day. If the phones are recorded , I’m sure the owner or manager can listen to the phone call from when John and I spoke and he told me the deal first over the phone, which is why I came in that day. All together I was charged $8-900 on top of the taxes, registration, plates, first month. I was even asked to give a great review to Jeep because they get additional bonuses. I had to be truthful in my review to Jeep, same way I’m being truthful here. Learn from my mistakes - if you’re going to leave a payment to secure a deal make sure the sales agreement is completely filled out first before leaving a non refundable $500 payment or anything down. I would think, they would’ve preferred a loyal customer that wanted to purchase an additional vehicle the same week. I can’t continue business with people that do business this way

I would like for everyone to check with the Westchester D.A.'s office before considering purchasing a car from Bill Volz. I was ripped off to the point where I was arrested at my home for action l took after trying to contact Kenneth Volz HIMSELF to which he would not respond. All I wanted was my money back. They DESTROYED MY CAR! My case was dropped to a "VIOLATION" and I am currently working on my civil case against them. I have ALL of my receipts and they even lied to Jeep USA themselves and had the case I opened there closed not knowing this was FAR FROM OVER! As of my final court date which was 2/26/24 that dealership was under 17 separate criminal investigations. As I mentioned earlier, please contact the Westchester County D.A.'s office if you do not believe me. Their day of reckoning is COMING!

I bought a car online I was told it had no modifications. Turns out the car has an exhaust system that was 100% modified. The car will not pass an inspection. Dealer unwilling to replace exhaust or contribute to my replacement of the exhaust and now my only option is to go to court if I want to keep the car. These guys are what gives car salesmen a bad reputation. I would advise never to buy from them. The place is dishonest and they use bullying tactics to try and get their own way.

Very helpful and kind good service and people did very well fixing and helping much appreciated thank you

This is the second ram truck I have purchased from this dealership. I cannot say enough about their team from Bob Walsh, who I worked with them both trucks to Joe in the customer service area and Joe the sales manager depend over backwards to help you feel good about providing them your business. I highly recommend this dealership.

Leon was a great sales person. Chris mashhauser was also a great help. Both very friendly and professional