Bill Volz's Westchester

The Best car buying experience by far ! thanks Nick "the bow tie guy" hi would highly recommend Bill Volzs Dealer to anyone i will defiantly buy my... next car from them

Finding parking is a bit difficult, but other than that everyone was courteous and helpful, Robert the salesman was very understanding and helpful. All... and all it was a good experience

Yuri Reyes my salesperson made the whole experience so easy . She was informed, she was pleasant, helpful and most importantly she paid attention to what... it was I was looking for in a car. She really works at you being happy with your purchase. And makes herself available after the purchase for any questions. Great experience all around.

Had exactly what I was looking for and they made the buying process easy. Nick was great and he brought out the service manager to go over some things... that needed attention.

Extremely mislead. I traveled all the way from Wisconsin to purchase a used f250. Turns out it was actually illegal for them to sell me the vehicle because... the emissions equipment hadn’t been properly reinstalled. Firstly, I was NOT informed that the vehicle had been modified. The previous owner had loaded some tune files on it and had taken out the emissions equipment. When he traded the vehicle in, he put the dpf back on, but didn’t load the stock files back onto the truck. This is kind of difficult to explain quickly, but basically it means the dpf wasn’t reactivated so it ended up being trash and would cost $4500 to replace. Obviously the guys at BV didn’t want to pay that and Erich was of no help. Second, it took about an hour for the power running board to stop working. This may just be bad luck because I know they can be finicky, but it just seemed peculiar that the first time I went to get out of the truck, it didn’t work. Third, the previous owner must have taken the jack out of the vehicle because there wasn’t one in there. Now I have to wait on Erich to send me one. The biggest problem I have with this dealership is their ability to mislead. I thought I was buying a stock vehicle. They conveniently forgot to tell me that the vehicle had been modified (very poorly modified btw). Furthermore, every time I asked Erich for an update or assistance with one of the numerous problems I was facing, he would just say “I’m working on this.” Then two days would pass and I would have to reach out again to see if there was any movement or answers, to which he would reply “I’m still working on this.”

Our family has leased many Jeep brand vehicles from the Bill Volz dealership. It's the only place we shop, and we are always completely satisfied with... their highly knowledgeable and personable staff, their fair and competitive pricing, and the attention that each staff member provides. The process is always smooth and transparent at every step. We will continue to get our vehicles here, and have them serviced at this location as well. Sales and service teams are top notch.

Parking lot is too small too cluttered if there was'nt a space available that I could see from the road I would have gone to croton dodge and 'Im sure... many customers think the same way I do. Brian Cunninghan was a fine person who made previous xxxxTY car buying experiences a PLEASURE.

This is my 3rd car from this dealership. The salesman and saleswomen are just awesome. The service department is top notch and always tell me what’s happening... with my vehicle. They stand behind the cars they sell and everyone there is amazing. The customer service ladies are awesome as well. Everyone is very approachable and easy to talk to. There is no pressure from the sales staff when your browsing their lot. I would highly recommend this dealership to anyone looking for a new or used car or truck.

Dropped my truck off on 4/3/19 for recall issues, and a bad squeal coming from the front brakes. My brakes are covered under warranty and i asked them... to fix it. They tried to tell me that there was no issue, they also told me the replaced the front brake pads. I drove the truck off the lot, got to the first stop light and the brakes squealed. I contacted the dealership again, had to bring the truck back in a second time. Again they tried to tell me there was no issue. This time they replaced the rotors. I drove 2 miles of the lot and the brakes squealed, not squeaked, squealed. This time I filmed the tires as the truck was in motion so they could hear the squeal. The video proof was undeniable. 3rd time I now have to bring the truck back within a month. they tell me they "greased everything they possibly could". Filmed it again, when I drove off the lot and the brakes squealed. I was told by the service manager "I am not sure if I can correct that" via an email. They have yet to fix this issue. During the 3rd visit in a month, I had asked them to replace my winter tires with my new summer tires. After driving off the lot they seemed fine. When I got to highway speeds the truck started vibrating like a wheel was going to fall off. At this point my frustration level was though the roof with this dealership and their service department. I notified the service manager of the issue, and he informed me that is "probably the tires I bought". He now wants me to believe that one of the most popular and best selling tires that Goodyear makes will vibrate a vehicle like a something is about to fall off. I had to pay $118 for a tire installation job that, like the other work they have done on my truck, has been sub par. I regret buying my vehicle from this dealership, and also dismayed that they are the only convenient option near me to have work done when needed. I have had 2 separate mechanics inspect the vehicle and both agree that the tire installation was bad. In summary, they have not fixed my first problem of brake squealing, and now have created another problem with a simple tire installation. Filed a BBB complaint and the service manager banned me from the dealership. They still have not fixed the work.

I had an amazing experience at this dealer. I worked with their salesman John and due to a busy work schedule he was able to do a lot of planning and discussing... w me through email which Was a huge perk for me. Another thing I loved was I told him my budget, he quoted me a number and at the end of the entire process, my payment is that exact number. John you’re a great guy and a pleasure to do business with. Thankyou!