Bill Volz's Westchester

Learn from my mistakes - if you’re going to leave a payment to secure a deal make sure the sales agreement is completely filled out first before leaving a non refundable $500 payment or anything down. I got my car a few days ago and my main issue was I was to lied to over a few hundred dollars. John my salesman told me taxes, registration, plates, first month will be the down payment for my car lease. I put a non refundable $500 down to secure the deal. I noticed on the sales agreement - the areas labeled were left blank and when I asked him about it he told me the sales manager wasn’t in to confirm the tax price but don’t worry it’ll be around 3k -3400 total with first month and the other fees. I trusted him, because I spoke to him a bunch of times already so I put the non refundable $500 down. I also was going to get a second car this week for my wife, so I figured they would want to continue to do good business with me. The next day , I returned my current lease down the road and went to jeep to pick up my new car. When I meet the sales manager the remaining cost ended up being over 3k and I was confused because I already put $500 down and John told me it’ll be around $3-3400. The salesman broke down the fees and taxes, first month, registration, etc came out to a little under 3k. When I asked about the additional $8-900, he told me that’s what I’m putting down out of pocket for the deal. John knew I didn’t want to put anything out of pocket as I told him this countless times over the last few months as he has been communicating with me to find me a deal I like. I called and texted John about the out of pocket money because he was not in the day I got my vehicle (coincidence ?) but unfortunately he hasn’t returned my call or text since I got my vehicle. (He always responded to calls and text prior to this - (he must not want to explain the $8-900 added to closing cost). It’s my understanding the dealership should contact the customer within 48 hrs of purchasing a new vehicle, no one has contacted me. I had to get the car because I already returned my lease and it wasn’t the sales managers fault because my salesman wasn’t in that day. If the phones are recorded , I’m sure the owner or manager can listen to the phone call from when John and I spoke and he told me the deal first over the phone, which is why I came in that day. All together I was charged $8-900 on top of the taxes, registration, plates, first month. I was even asked to give a great review to Jeep because they get additional bonuses. I had to be truthful in my review to Jeep, same way I’m being truthful here. Learn from my mistakes - if you’re going to leave a payment to secure a deal make sure the sales agreement is completely filled out first before leaving a non refundable $500 payment or anything down. I would think, they would’ve preferred a loyal customer that wanted to purchase an additional vehicle the same week. I can’t continue business with people that do business this way

I would like for everyone to check with the Westchester D.A.'s office before considering purchasing a car from Bill Volz. I was ripped off to the point where I was arrested at my home for action l took after trying to contact Kenneth Volz HIMSELF to which he would not respond. All I wanted was my money back. They DESTROYED MY CAR! My case was dropped to a "VIOLATION" and I am currently working on my civil case against them. I have ALL of my receipts and they even lied to Jeep USA themselves and had the case I opened there closed not knowing this was FAR FROM OVER! As of my final court date which was 2/26/24 that dealership was under 17 separate criminal investigations. As I mentioned earlier, please contact the Westchester County D.A.'s office if you do not believe me. Their day of reckoning is COMING!

I bought a car online I was told it had no modifications. Turns out the car has an exhaust system that was 100% modified. The car will not pass an inspection. Dealer unwilling to replace exhaust or contribute to my replacement of the exhaust and now my only option is to go to court if I want to keep the car. These guys are what gives car salesmen a bad reputation. I would advise never to buy from them. The place is dishonest and they use bullying tactics to try and get their own way.

Very helpful and kind good service and people did very well fixing and helping much appreciated thank you

Leon was a great sales person. Chris mashhauser was also a great help. Both very friendly and professional

This is the second ram truck I have purchased from this dealership. I cannot say enough about their team from Bob Walsh, who I worked with them both trucks to Joe in the customer service area and Joe the sales manager depend over backwards to help you feel good about providing them your business. I highly recommend this dealership.

Bill volzs Westchester is literally in a league of their own , everyone there is warm & friendly! our salesperson Nicholas Brown is one of a kind honorable , professional, helpful & just down to Earth! my husband and I have been looking for a car for awhile, we went to many dealerships and not 1 dealership had the class & warmth that Bill volzs dealership has!! So happy & proud to say we leased our Jeep Wrangler from them !

My 1st time using them i just moved into the neighborhood, excellent service and very courteous, much better than other places ive been to. On top of everything the place is very clean and welcoming excellent I will not go anywhere else.

Bill Bolz’s Westchester has a great group of employees (including service dept., sales dept., management, etc…). Above & beyond service from this dealership:)

Excellent service from Kevin and very professional. The team is very friendly and courteous. Will be returning for all my services