Reviews
We brought our 2019 Kia Sorento to Gateway Kia of
We brought our 2019 Kia Sorento to Gateway Kia of Warrington's service department because it was consuming oil at an alarming rate. We spoke with service departments at several Kia dealerships but ultimately had the car towed 28 miles to Warrington because George convinced us that he was well positioned to appeal to Kia for a good faith repair of our car or to work with our extended-warranty company. Despite repeated promises, George made no effort on our behalf with our extended-warranty company [he said that he "couldn't get it covered," but a quick call to the extended-warranty company revealed that he never opened a case with them] or with Kia. Beware of gaslighting if you bring your car here!
We brought our 2019 Kia Sorento to Gateway Kia of
We brought our 2019 Kia Sorento to Gateway Kia of Warrington's service department because it was consuming oil at an alarming rate. We spoke with service departments at several Kia dealerships but ultimately had the car towed 28 miles to Warrington because George convinced us that he was well positioned to appeal to Kia for a good faith repair of our car or to work with our extended-warranty company. Despite repeated promises, George made no effort on our behalf with our extended-warranty company [he said that he "couldn't get it covered," but a quick call to the extended-warranty company revealed that he never opened a case with them] or with Kia. Beware of gaslighting if you bring your car here!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are sorry to hear about the frustration you experienced with our service department and with the communication regarding your Sorento. Your feedback is important and will be shared with our team at Gateway Kia Warrington to address these concerns and improve the way we assist our customers. If you would like to discuss this further, please reach out to our management team directly.
Mike the service representative is very caring,
Mike the service representative is very caring, professional and explains wants needed and done very clear 👍👍
Mike the service representative is very caring,
Mike the service representative is very caring, professional and explains wants needed and done very clear 👍👍
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Janette! We’re so glad to hear Mike took such great care of you. His clear communication and professionalism truly make a difference, and we appreciate you recognizing that. We look forward to seeing you again!
Cass was great and very knowledable about the Sportage I
Cass was great and very knowledable about the Sportage I was interested in purchasing. No pressure. Very helpful with the features of the car and showed me how to use all of the electronics! All in all it was a pleasurable experience. I would recommend the dealership and Cass!!!
Cass was great and very knowledable about the Sportage I
Cass was great and very knowledable about the Sportage I was interested in purchasing. No pressure. Very helpful with the features of the car and showed me how to use all of the electronics! All in all it was a pleasurable experience. I would recommend the dealership and Cass!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cassie was easy and pleasant to talk to.
Cassie was easy and pleasant to talk to. No pressure. Very informative. She was knowledgeable about the soul and other non Kia vehicles. She put me at ease. All in all it was a pleasurable experience.
Cassie was easy and pleasant to talk to.
Cassie was easy and pleasant to talk to. No pressure. Very informative. She was knowledgeable about the soul and other non Kia vehicles. She put me at ease. All in all it was a pleasurable experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding service always done accurately never had to
Outstanding service always done accurately never had to go back for something not done correctly my telluride is always returned clean and finger print free the service advisors are always on point !!
Outstanding service always done accurately never had to
Outstanding service always done accurately never had to go back for something not done correctly my telluride is always returned clean and finger print free the service advisors are always on point !!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cass and the team were helpful, knowledgeable and
Cass and the team were helpful, knowledgeable and patient. No pressure. Fair prices and a great product.
Cass and the team were helpful, knowledgeable and
Cass and the team were helpful, knowledgeable and patient. No pressure. Fair prices and a great product.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Once they execute the sale, You're stuck with a crappy
Once they execute the sale, You're stuck with a crappy service team that does not treat you like a premier customer after buying one of their premier products.
Once they execute the sale, You're stuck with a crappy
Once they execute the sale, You're stuck with a crappy service team that does not treat you like a premier customer after buying one of their premier products.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Cass was great she listened to what I was in the market
Cass was great she listened to what I was in the market for and we walked out with a great vehicle and smiling.
Cass was great she listened to what I was in the market
Cass was great she listened to what I was in the market for and we walked out with a great vehicle and smiling.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sales team here made buying my Telluride an easy,
The sales team here made buying my Telluride an easy, pleasant experience. I can't recommend them enough!
The sales team here made buying my Telluride an easy,
The sales team here made buying my Telluride an easy, pleasant experience. I can't recommend them enough!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The whole staff made our car buying experience really
The whole staff made our car buying experience really easy. Love the car and love the sales staff!!
The whole staff made our car buying experience really
The whole staff made our car buying experience really easy. Love the car and love the sales staff!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car