Gateway Kia of Warrington Hours
Welcome to Gateway Kia
Please drop us a line if you have any questions or stop by our Kia dealership. We look forward to serving your automotive needs. Be sure to view all the latest Kia vehicles from Gateway Kia of Warrington. Look for the Kia Soul, the Kia Forte, the Kia Sportage, the Kia Rio, the Kia Optima, the All New Kia Sorento and the ultimate family minivan the Kia Sedona!
"The Discount KIA Giant!"
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My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles.... He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!!
Initially, we would like to state that this is the third vehicle this family has purchased from our dealership. The two previous purchases were made w...ithout incident and the reviews that we received after the purchases from the family indicated they were totally satisfied with each purchase. With regard to their most recent purchase on April 2018, this family also reviewed our dealership with a 100% on the Kia consumer satisfaction survey. Moreover, they specifically reported that their salesperson did an excellent job and was very friendly. It is important understand that as part of the survey, one of the questions specifically asks if the vehicle was delivered with any damage and they answered "no" to this question, which was part of the reason they scored us at 100% on the survey; no damage was present during the time of delivery as noted by the customer and the salesperson. At the point of sale, the family purchased a product through our finance department called Road Vantage, which is a warranty product designed to cover minor dings and dents that occur via the normal operation of a motor vehicle. After conducting an internal inquiry, our sales management staff discovered that no one in our sales department spoke with KathleenG or her spouse in reference to her claims. They did, however, turn to our service department to report damage to their vehicle and initiate a claim. Upon showing the damage to our service department on May 2018 and subsequently forwarding their claim request, we learned that the underwriters at Road Vantage denied their claim due to the magnitude and excessiveness of the damage; the damage was not normal wear, dings and dents. As a good faith gesture, we offered to assist the family financially in hopes of helping a good business client and so they could have a satisfactory outcome and a peaceful resolution. When we spoke with the key family member in this ordeal and kindly requested that they bring their vehicle in to be evaluated by our General Manager they became very unreasonable, hostile towards us, and totally uncooperative We remain committed to helping this family out in any way possible so they may have their vehicle restored to the condition that they find acceptable.
We were encouraged to bring our leased Sorento in to discuss end-of-lease arrangements and opportunities, which we did. We had $3559 due on the remaining... months of our lease. We ended up buying a per-certified car understanding through verbal agreement that the remaining payments would be waived when we turned in our leased car. Unfortunately we didn't get in writing, but we thought that KIA would hold up their end of the agreement....guess again. KIA managed to merge our old lease balance onto the new sales contract in the amount of $4695.15. Now why would we lease/buy another vehicle with an outstanding balance of $3559? We would have stayed with Sorento until lease was fulfilled. There are few reviews online that have had the same problem, so its NOT an isolated incident. After the run-around by the GM, we finally scheduled a meeting with the sales manager and when that became a dead end, we reported KIA Of Warrington to The Pennsylvania State Police for deceiving/fraudulent business practices. We finally got a call back from KIA's GM after The PA State Trooper had paid them a visit! The GM informed us that he tried to call us several times, he never called, phone records will prove that. I left one bad review on cars.com, liked few bad reviews on yelp and were in the process at leaving one review on google. I removed all my review because the GM said and I quote "KIA does not pay for bad reviews" end quote. I think that s called intimation in law terms? The sales manager told the GM that I had made a scene on the day of the meeting ....liar, I didn't even speak one word, but I did bring my sour face..understandably. You want me to make a scene? I'll make a G_d xxxx scene.....watch out. On other related problems with KIA: To our surprise, we also got a bill of $ 1557.34 for "issues" with our leased vehicle, even though KIA said we shouldn't worry about that , they would take care of that. Another issue, we set up automated payment with KIA financing and never thought to cancel the payments because the deal had been closed. Well well, KIA financing managed to take two more payments out of our account. Called KIA financing and were informed that it takes 30 to 45 days to close the account because they had to inspect the vehicle for resale. No one informed us about that either. KIA's GM gives you the run-around. Obviously we will never deal with them again and I'm telling this story to all my relatives and friends in the Philadelphia area and online. If you should still purchase a vehicle from them. Please Please read the sales contract, ask questions and get everything in writing, because KIA of Warrington has no honor. The rush you to sign the contract and 2 or more employees hover over you like vultures....I think its to side-track you. There are laws regarding their business practices that protect the consumer. Its called 'Trade Practices Protection law'. Check your contract. Last but not least, the Gm told us that our Sorento was sold at an auction. We found the vehicle for resale at another Kia dealership in Virginia. I have filed complaints with The Pennsylvania State Troopers, Consumer Affairs, Federal Trade Commission, Pa Attorney General, BBB, I have contacted PA Deceptive Bureau Of Consumer Protection and KIA Motors of America.
Bought my first car today from Aveion Estrada. What a wonderful young man. For just starting out in his career he was very informative about cars. I appreciated... his service. Thanks so much Aveion.
Shameful cheats.I would not bring them my wheel barrow to fix.They ask you to sign a form saying you will pay them $ 120.00 diagnostic fee,even though... the car is still under warranty,what a rip-off!They do not tell you about the fee over the phone, just to bring you in and waste your time.They got a" joker" in the office who lies in your face about your financial responsibility/obligation,what a joke that is.I would go to any other KIA dealership for service but Gateway KIA.If you want to know more about the kind of place and people this dealer is,go to indeed.com and read reviews from their own former employees.CKO
We came to Gateway to check out leasing options after one of our vehicles was stolen. When we discussed our budget and discovered that leasing wasn't... a realistic option for us, they offered us a great deal on a lightly used option. Stephanie was awesome and she didn't pressure us or make us feel like we had to make a snap decision we weren't sure about. I love my new Kia Rio!
no hassle or pressure in buying/leasing, this is the 2nd lease from Gateway Kia, also purchased a Sonata along with the 1st lease back in 2015.
Scott Dutter was our salesman. He and the whole team were very pleasant throughout the process. They didn’t mind staying late helping us getting the right... car. We were just looking and ended up walking out with the brand new Sportage. Very happy with my very first Kia. Our thanks to Eddie, Scott and the whole team for making it an excellent experience.
Extremely happy with the Customer Service that I received and the Vehicle that I am now driving.
Scott and Mike were great to deal with. I felt they were fair and really tried to work with us. Thank you for the great experience!! Ruth L
Great friendly experience! Super helpful. Went the extra mile to make sure the lease was within my budget!