Gateway Kia of Warrington

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
71 lifetime reviews.

Read reviews that mention:

  • 3.0 out of 5
    January 2, 2021

    After price shopping didn’t make a deal with them. In some cars (examples: telluride and sorento) they charge an over $5k up change (above MSRP) called... a market adjustment fee whereas other dealers in the area do not. Don’t pay the extra money above MSRP and shop elsewhere.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2020

    I am very satisfied with my service visit, the care provided by Gateway exceeded my expectations. Fast service, and knowledgeable sales staff. Thank you.... Definitely will purchase my next KIA here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 28, 2019

    The best Sales Consultant, I have ever dealt with was Rick Abbate. I would highly recommend him if you want a great deal. Rick has patience as he explains... all the key features of the car to ensure you are buying what you want. I recently had routine service and Autumn Handy was professional, efficient and ensured the Kia Team gave you the best service. Thank you Gateway Kia for a wonderful experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2019

    Went to their website - no prices at all. Requested their price. Received email after email from them but they refused to give a price even though their... website allows you to request a price. thought this was deceptive advertising.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    October 7, 2019

    After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have had... the unfortunate case to have received extremely horrible service over the last two occasions. Worse yet, there service advisor was confrontational, disrespectful, unapologetic, could not fix any issues, kept the car for two weeks and provided inaccurate information. After reaching out multiple times to Kia consumer affairs, Gateway Kia has never made a good faith effort to reach out to me or apologize or correct the issue. I don't know what is worse, their attitude or their ability. This was a costly mistake I will not repeat again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    July 5, 2019

    I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 Rio... last week (6/29). I live an hour away in Philly and bought the car from Gateway last year. Last week, my AC went out and I made an appointment for Saturday to get it checked up. I work during the week and this was literally the only day I am able to to this. I waited for only 20 minutes before I was told that Gateway had to open an issue with Kia because it seemed like the issue was something that could be covered under warranty, and it wasn't a simple issue with the freon like I had initially thought. They specifically told me that the technician got weird readings from whatever machine measures the voltage to the compressor. I was told I had to come all the way back on a weekday (because this was all to complicated and time consuming to do on a busy Saturday) and leave the car there since it needed a lot more diagnosis to find the actual problem and I live too far away for their shuttle to take me home while they do this time consuming thing. So I drove all the way back home in the hot car and then my husband and I drove all the way back yesterday in separate cars (his car hasn't had AC work in years so this was a lot for us in this heat) and left the Rio there overnight. I got a call about an hour and half before Gateway closed today saying that the issue was the freon and the repair had been completed So we drove ALL the way back again in my husband's AC-less car to pick up my Rio, which should have been fixed last Saturday since the issue was the freon this whole time. We are both furious and this whole ordeal was unnecessary and wasted 4 HOURS of our time in the HOT cars when this was supposed to be a relaxing couple days off for both of us. Needless to say, I will NEVER bring my Rio back to Gateway. No amount of apologies or gift certificates or whatever will bring me back to your dealership, so don't even bother trying to make up for this. If the service department is too slammed on a Saturday to properly diagnose an issue, then just don't make so many service appointments. My time is just as important as anyone else's. Thanks for wasting my time, gas, and mileage, Gateway, I hope it was worth it.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    February 16, 2019

    Thanks for a great service experience. I took my car for an under-warranty repair. The service manager was very helpful, and courteous. I did not choose... to add any of the recommended additional services, and was happy not to feel pushed by the anyone to do so. When I could not make my appointment due to work, they rescheduled me for the next day. On the day of my service, it took less time than they estimated, and I was given a complimentary car wash. The service manager walked me to my car both visits, a courtesy I appreciated. Thanks!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2018

    I bought my last vehicle here. After the ordeal we went through and the service we received we will go elsewhere from now on. Completely unprofressional... & lie about everything. Treat customers after the sale like garbage.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    I'm sorry your drug test came back positive and we had to let you go. We wish you the best with regard to your job search.

  • 1.0 out of 5
    August 30, 2018

    My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded... to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Initially, we would like to state that this is the third vehicle this family has purchased from our dealership. The two previous purchases were made w...ithout incident and the reviews that we received after the purchases from the family indicated they were totally satisfied with each purchase. With regard to their most recent purchase on April 2018, this family also reviewed our dealership with a 100% on the Kia consumer satisfaction survey. Moreover, they specifically reported that their salesperson did an excellent job and was very friendly. It is important understand that as part of the survey, one of the questions specifically asks if the vehicle was delivered with any damage and they answered "no" to this question, which was part of the reason they scored us at 100% on the survey; no damage was present during the time of delivery as noted by the customer and the salesperson. At the point of sale, the family purchased a product through our finance department called Road Vantage, which is a warranty product designed to cover minor dings and dents that occur via the normal operation of a motor vehicle. After conducting an internal inquiry, our sales management staff discovered that no one in our sales department spoke with KathleenG or her spouse in reference to her claims. They did, however, turn to our service department to report damage to their vehicle and initiate a claim. Upon showing the damage to our service department on May 2018 and subsequently forwarding their claim request, we learned that the underwriters at Road Vantage denied their claim due to the magnitude and excessiveness of the damage; the damage was not normal wear, dings and dents. As a good faith gesture, we offered to assist the family financially in hopes of helping a good business client and so they could have a satisfactory outcome and a peaceful resolution. When we spoke with the key family member in this ordeal and kindly requested that they bring their vehicle in to be evaluated by our General Manager they became very unreasonable, hostile towards us, and totally uncooperative We remain committed to helping this family out in any way possible so they may have their vehicle restored to the condition that they find acceptable.

  • 1.0 out of 5
    August 15, 2018

    We were encouraged to bring our leased Sorento in to discuss end-of-lease arrangements and opportunities, which we did. We had $3559 due on the remaining... months of our lease. We ended up buying a per-certified car understanding through verbal agreement that the remaining payments would be waived when we turned in our leased car. Unfortunately we didn't get in writing, but we thought that KIA would hold up their end of the agreement....guess again. KIA managed to merge our old lease balance onto the new sales contract in the amount of $4695.15. Now why would we lease/buy another vehicle with an outstanding balance of $3559? We would have stayed with Sorento until lease was fulfilled. There are few reviews online that have had the same problem, so its NOT an isolated incident. After the run-around by the GM, we finally scheduled a meeting with the sales manager and when that became a dead end, we reported KIA Of Warrington to The Pennsylvania State Police for deceiving/fraudulent business practices. We finally got a call back from KIA's GM after The PA State Trooper had paid them a visit! The GM informed us that he tried to call us several times, he never called, phone records will prove that. I left one bad review on cars.com, liked few bad reviews on yelp and were in the process at leaving one review on google. I removed all my review because the GM said and I quote "KIA does not pay for bad reviews" end quote. I think that s called intimation in law terms? The sales manager told the GM that I had made a scene on the day of the meeting ....liar, I didn't even speak one word, but I did bring my sour face..understandably. You want me to make a scene? I'll make a G_d xxxx scene.....watch out. On other related problems with KIA: To our surprise, we also got a bill of $ 1557.34 for "issues" with our leased vehicle, even though KIA said we shouldn't worry about that , they would take care of that. Another issue, we set up automated payment with KIA financing and never thought to cancel the payments because the deal had been closed. Well well, KIA financing managed to take two more payments out of our account. Called KIA financing and were informed that it takes 30 to 45 days to close the account because they had to inspect the vehicle for resale. No one informed us about that either. KIA's GM gives you the run-around. Obviously we will never deal with them again and I'm telling this story to all my relatives and friends in the Philadelphia area and online. If you should still purchase a vehicle from them. Please Please read the sales contract, ask questions and get everything in writing, because KIA of Warrington has no honor. The rush you to sign the contract and 2 or more employees hover over you like vultures....I think its to side-track you. There are laws regarding their business practices that protect the consumer. Its called 'Trade Practices Protection law'. Check your contract. Last but not least, the Gm told us that our Sorento was sold at an auction. We found the vehicle for resale at another Kia dealership in Virginia. I have filed complaints with The Pennsylvania State Troopers, Consumer Affairs, Federal Trade Commission, Pa Attorney General, BBB, I have contacted PA Deceptive Bureau Of Consumer Protection and KIA Motors of America.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
View More Reviews