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Grayson BMW

(1,191 reviews)
Visit Grayson BMW
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (865) 329-6111 (865) 329-6111
Used (865) 338-5197 (865) 338-5197
Service (865) 338-5199 (865) 338-5199

Inventory

See all 254 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2018.
Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer service a friendly environment attractive financing options and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i 328i 335i 535i X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive Knoxville TN.
Get Our Best ePrice in minutes Guaranteed lowest price on BMWs !

Service center

Phone number (865) 338-5199

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(1,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grayson BMW from DealerRater.

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I recently purchased a 2016 BMW X5 M Sport from Grayson

I recently purchased a 2016 BMW X5 M Sport from Grayson BMW, and I couldn’t be happier with the experience! Tyler and whole Grayson team were professional, knowledgeable, and made the entire process smooth and stress-free. The vehicle itself is in fantastic condition and drives like a dream — exactly what I was hoping for. I really appreciate the attention to detail and the level of service I received. Highly recommend Grayson BMW to anyone looking for a quality car and top-notch customer service!

I recently purchased a 2016 BMW X5 M Sport from Grayson

I recently purchased a 2016 BMW X5 M Sport from Grayson BMW, and I couldn’t be happier with the experience! Tyler and whole Grayson team were professional, knowledgeable, and made the entire process smooth and stress-free. The vehicle itself is in fantastic condition and drives like a dream — exactly what I was hoping for. I really appreciate the attention to detail and the level of service I received. Highly recommend Grayson BMW to anyone looking for a quality car and top-notch customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great job by Mathew and everyone in service department.

Great job by Mathew and everyone in service department. Oil change, and 15K service on M4 comp.

Great job by Mathew and everyone in service department.

Great job by Mathew and everyone in service department. Oil change, and 15K service on M4 comp.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The dealership is convenient to my location and Justin

The dealership is convenient to my location and Justin Pickell gives me valuable advice as to conditions that need my attention. Refreshments were nice while I waited for service.

The dealership is convenient to my location and Justin

The dealership is convenient to my location and Justin Pickell gives me valuable advice as to conditions that need my attention. Refreshments were nice while I waited for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service and in a timely manner,Dylan is an

Excellent service and in a timely manner,Dylan is an excellent person to work with

Excellent service and in a timely manner,Dylan is an

Excellent service and in a timely manner,Dylan is an excellent person to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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It was a very pleasant experience our salesman was great

It was a very pleasant experience our salesman was great (very helpful). He knew exactly what I was looking for.

It was a very pleasant experience our salesman was great

It was a very pleasant experience our salesman was great (very helpful). He knew exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I will not be leasing another BMW!

I will not be leasing another BMW! I found that my warranty does not cover warning lights - seems basic. Told that I have to pay $200 to find out what is wrong with my car. Good timing as my lease is up.

I will not be leasing another BMW!

I will not be leasing another BMW! I found that my warranty does not cover warning lights - seems basic. Told that I have to pay $200 to find out what is wrong with my car. Good timing as my lease is up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great service.

Great service. Trent went above and beyond to get me the vehicle that I wanted.

Great service.

Great service. Trent went above and beyond to get me the vehicle that I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I consistently enjoy an exceptional experience at Grayson

I consistently enjoy an exceptional experience at Grayson BMW. Matt, with his attentive and personable approach, always goes above and beyond to ensure I am well taken care of. His friendly demeanor and expert knowledge make each visit a pleasure, leaving me feeling valued and appreciated as a customer.

I consistently enjoy an exceptional experience at Grayson

I consistently enjoy an exceptional experience at Grayson BMW. Matt, with his attentive and personable approach, always goes above and beyond to ensure I am well taken care of. His friendly demeanor and expert knowledge make each visit a pleasure, leaving me feeling valued and appreciated as a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My most recent service at Grayson BMW was excellent!

My most recent service at Grayson BMW was excellent! My service advisor, Matt Mull, did a superb job! Thank you Matt for taking great care of me and my X3!!

My most recent service at Grayson BMW was excellent!

My most recent service at Grayson BMW was excellent! My service advisor, Matt Mull, did a superb job! Thank you Matt for taking great care of me and my X3!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The sales department did a very good job.

The sales department did a very good job. The went above and beyond the normal dealership.

The sales department did a very good job.

The sales department did a very good job. The went above and beyond the normal dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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