Grayson BMW

Bar none the best overall buying experience we’ve had in 25 years of buying cars. Smooth, easy and once we said, “Go,” we were out in... less than an hour. Really appreciated Austin our salesman who was helpful and right on point without exerting any undo pressure.

We bought a used MINI cooper and in less than 10 days the clutch went out. They refused to offer any assistance with the repairs. They had promised to... car went through a “dealer certification check” even though it was not officially certified.

Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was... offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion. I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.

I have been servicing my X5 at Grayson BMW for 5 years.They are awesome.Will miller is great and he will go above and beyond to help you and to make... sure the problem is fixed .I have never experienced any issues with the quality of work that they have performed .I am sure my next vehicle with be purchased through Grayson BMW.

I just purchased a 2015 certified z-4. The car is fantastic. The dealership had great customer service. Kudos to Mike Sanju and Jeremy Harvey. The process... was very simple and not time consuming. As soon as I arrived, the car was available and cleaned. Showroom had many nice vehicles to choose from...Very satisfied.

We were allowed to take a long test drive on our 2006 3 series. Sales staff was great! Title clerk helped us through a glitch with our new tags and got... things done quickly. We love our used 325i and will trade up with Grayson in the future. This is a fine dealership.

We leased a 5 series BMW in the past and now we lease an X4. I've been dealing with this dealership for the last 4 years. In general, I have experienced... the worst customer service ever. Especially the service department is a nightmare...I had so much issues with the X4 and they were not able to address efficiently any of these issues. They kept the car in the garage and eventually did absolutely nothing. The staff are in general rude and don't have the ability to LISTEN to the issues that you have with your car. We start thinking to consider that it might be worthwhile to drive all the way to Chattanooga for service rather than dealing with Grayson. It's very disappointing that BMW is represented by this dealership...

We purchased our first BMW from Grayson and have been more than satisfied with the car and the experience. Our salesman, Mike Sonju, was so very knowledgeable... and helpful. We also met with Todd Bernstein, the BMW genius, for a "class" on all of the electronic features and he was super! Each visit to the dealership has been a pleasurable experience. They definitely know how to create repeat customers!!!

A vehicle buying experience second to none. From Sales to Finance, every member of the Grayson team does their best to make this experience as hassle-free... as possible.

I came back to purchase another car because of the service I received in the past ! Trust,honesty & costumer service in my eyes are #1 in my book !