Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 8:30 AM - 8:00 PM

Grayson BMW Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

Get our Best ePrice in minutes....Guaranteed lowest price on BMWs in East Tennessee period. We offer excellent customer

...

service, a friendly environment, attractive financing options, and great cars! We hope to have the opportunity to meet you soon at our greater Knoxville BMW dealership. Our helpful staff is always available to answer any question you may have about purchasing a new BMW like the 128i, 328i, 335i, 535i, X1 or any used vehicle. See us for all your automotive repair needs or car parts. Call us today or better yet stop by and see us in person! We're located at 10671 Parkside Drive, Knoxville, TN.

"Get Our Best ePrice in minutes, Guaranteed lowest price on BMWs !"

Service

Oil, Filter Change

$79.95 and up*

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

Check Engine Light Diagnosis

$99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 22, 2018

    Bar none the best overall buying experience we’ve had in 25 years of buying cars. Smooth, easy and once we said, “Go,” we were out in... less than an hour. Really appreciated Austin our salesman who was helpful and right on point without exerting any undo pressure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 28, 2017

    We bought a used MINI cooper and in less than 10 days the clutch went out. They refused to offer any assistance with the repairs. They had promised to... car went through a “dealer certification check” even though it was not officially certified.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 27, 2017

    Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was... offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion. I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 27, 2017

    I have been servicing my X5 at Grayson BMW for 5 years.They are awesome.Will miller is great and he will go above and beyond to help you and to make... sure the problem is fixed .I have never experienced any issues with the quality of work that they have performed .I am sure my next vehicle with be purchased through Grayson BMW.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 22, 2016

    I just purchased a 2015 certified z-4. The car is fantastic. The dealership had great customer service. Kudos to Mike Sanju and Jeremy Harvey. The process... was very simple and not time consuming. As soon as I arrived, the car was available and cleaned. Showroom had many nice vehicles to choose from...Very satisfied.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2016

    We were allowed to take a long test drive on our 2006 3 series. Sales staff was great! Title clerk helped us through a glitch with our new tags and got... things done quickly. We love our used 325i and will trade up with Grayson in the future. This is a fine dealership.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 10, 2016

    We leased a 5 series BMW in the past and now we lease an X4. I've been dealing with this dealership for the last 4 years. In general, I have experienced... the worst customer service ever. Especially the service department is a nightmare...I had so much issues with the X4 and they were not able to address efficiently any of these issues. They kept the car in the garage and eventually did absolutely nothing. The staff are in general rude and don't have the ability to LISTEN to the issues that you have with your car. We start thinking to consider that it might be worthwhile to drive all the way to Chattanooga for service rather than dealing with Grayson. It's very disappointing that BMW is represented by this dealership...

    1.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2016

    We purchased our first BMW from Grayson and have been more than satisfied with the car and the experience. Our salesman, Mike Sonju, was so very knowledgeable... and helpful. We also met with Todd Bernstein, the BMW genius, for a "class" on all of the electronic features and he was super! Each visit to the dealership has been a pleasurable experience. They definitely know how to create repeat customers!!!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Chuck & Amy, Thank you for taking the time to leave us a review. Congratulations on your new BMW! I know that you will love driving your new ca...r and will never want to drive anything but a BMW again! It makes me so happy to hear that you had an excellent experience with both Mike and Todd. You can tell that they truly love their jobs and everything BMW-related. They will always do everything that they can to find customers their perfect cars and they are hardworking, honest individuals. I appreciate that you chose Grayson, and I hope that you have a blast in your new BMW! Best, Andrea DeMarco, Internet Sales Manager

  • 5.0 out of 5
    October 18, 2015

    A vehicle buying experience second to none. From Sales to Finance, every member of the Grayson team does their best to make this experience as hassle-free... as possible.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2015

    I came back to purchase another car because of the service I received in the past ! Trust,honesty & costumer service in my eyes are #1 in my book !

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Grayson BMW

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