Grayson BMW

We brought our Mini (J C Works) in for standard oil change and tire rotation. It turned out that we needed 4 new tire which we were unaware of. Matt showed us the ware on the tires and explained what the problem was. One of the tires was better than the others so Matt packaged it up so we could take it home in our very clean Mini.

Over the years we have purchased 7 vehicles from this dealership and have always been satisfied and never really look anywhere else. We have had 5 Mini's and 2 Jeep Rubicon's. We have always been treated fairly and honestly. This current relationship with Daniel was especially wonderful. He has a great personality.

Matt provides excellent service to his customers. Always goes above and beyond to make a service visit as pleasant as possible.

The service department is a pleasure to work with. They provide an honest estimate for any work they recommend.

Not happy with the most recent service. Same issue 2 weeks prior and it was misdiagnosed by your staff and we were charged over $500 and then charged over $5000 for the new fix. Matt the advisor said he would discuss it with the manager for a refund and let us know in a couple of days. Still waiting.

Great customer service and thorough and complete service on my car. Will definitely recommend to others

Matt S in service always takes care of us like we are family. He is the finest service advisor I have had in all my years of working with dealerships.

Great personalized service from Danny. Great experience and outstanding communication from start to finish. Highly recommended!

I went to Grayson looking for Assistance specifically from Tyler Irvin. Saw his Facebook posts almost daily of used vehicles he had sold. Had a feeling he could help me find mine! And he did! Great experience.

They are very efficient and thorough analyzing the vehicle and proactively identifying potential issues before they become problems.