BMW of South Albany

I went to Capital Cities to try out a VW Passat, and the experience couldn't have been better! John Flagg was my salesman, and from the first minute till I drove away in my new Midnight Blue Passat, I was a happy customer. He was knowledgable, helpful, articulate, thorough, and accommodating. I got the sense he was totally on the level, and that made the whole process great. He answered all of my questions patiently and completely. When I picked up the car, his rundown on using it was understandable and thorough. The dealership is beautiful: clean, accessible, and other customers have told me their service department is absolutely wonderful. The deal on leasing a Passat was exactly what I could have hoped for, and I am totally in love with the car and the dealership, both. I believe this is the first in a series of VWs for me, and I hope Mr. Flagg is still there three years from now, when it's time to get my next one.

Yes indeed I’am total satisfied with the repair done by BMW of South Albany. I would especially like to mention the technician Bill McDowell who found the problem. The problem he found was not the original one the car was brought in for. The service advisor, Brad Korzatkowski, was very helpful in recognizing that the problem was still covered under the warranty. The techs could let this go because my warranty would expired soon. They were honest...

Trying to get my leased BMW serviced and made to feel like I was pestering them. Long appointment times provided and no loaners are ever available. Paying for a lease that I can't drive because it is being serviced. I likely won't buy from here again