BMW of South Albany

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
162 lifetime reviews.

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  • 5.0 out of 5
    March 17, 2020

    Great dealer, they were able to help me find what I was looking for and get it ordered. Also had a great selection in the lot. Nice people to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your recent purchase. If you need anything in the future, please let us know.

  • 1.0 out of 5
    March 1, 2020

    RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to... place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were told by the salesperson (Kevin Twomey) that the general manager (James Poissant) had decided “not to sell the vehicle to us” and that “they had never run our credit card for the deposit” (even though it was provided to them within 24 hours of initiating contact). When we attempted to contact the general manager, he elected to go home for the day instead of return our call, even though we were assured by the receptionist that she hand delivered the message to him well within the confines of business hours. All subsequent phone calls to the original salesperson went unanswered. We are an active duty military family and frequently make car purchases in other areas of the country than where we live due to our nomadic and unpredictable lifestyle. We are savvy when it comes to these kinds of purchases and have NEVER been treated in such a reprehensible manner by any car dealership EVER. If I could give this dealer negative stars, I would do so.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • March 21, 2017

    Great clean place where the people are willing to work with you to find the best option that best suites you. Clean environment and easy going atmosphere

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 26, 2020

    Had a recall for air bag, it was changed in about an hour, was able to use a loaner car during the hour to return to a meeting at work and I found my... car washed when I returned to the dealership. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    February 12, 2020

    Love this dealership! Top notch from sales all the way through service. No other place in the capital region can top them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    February 4, 2020

    Professional also courteous and very friendly. Very clean and comfortable waiting area. Car was finished in a reasonable time. The service advisor Jeff... was very knowledgeable and friendly. Would recommend BMW of South Albany to all.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words. If we can be of any further assistance, please let us know.

  • 5.0 out of 5
    January 29, 2020

    Had service and enjoyed my time there friendly atmosphere

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope to see you again in the future.

  • 5.0 out of 5
    January 12, 2020

    Our salesperson, Jim Baker, made the process of buying a car a very pleasant experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear about your recent experience with Jim. We will be sure to share your kind words with him.

  • 4.0 out of 5
    January 9, 2020

    Ammar Bhaatti ,client advisor , was a pleasure to do business with. He was professional and courteous from start to the sales completion and promptly followed... up to inquire as to my happiness with my new BMW. Anthony Papa, BMW product genius, has been equally professional and courteous to deal with. Anthony has also been diligent in following up and offering his assistance to me. BMW of South Albany is well represented by both of these man.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the high star rating. Please don't hesitate to reach out if we can do anything else to assist you.

  • 5.0 out of 5
    January 5, 2020

    Love BMW of South Albany have been a customer since 1990

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the... future.

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