BMW of South Albany

I am complaining about the general manager to the owner, who is no longer local :( so we will see if they provide hometown service oR "detached" not so interested service from out of state ownership. At this point, I would caution that any representations from this GM be acquired IN WRITING.

Great dealer, they were able to help me find what I was looking for and get it ordered. Also had a great selection in the lot. Nice people to work with.

RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were told by the salesperson (Kevin Twomey) that the general manager (James Poissant) had decided “not to sell the vehicle to us” and that “they had never run our credit card for the deposit” (even though it was provided to them within 24 hours of initiating contact). When we attempted to contact the general manager, he elected to go home for the day instead of return our call, even though we were assured by the receptionist that she hand delivered the message to him well within the confines of business hours. All subsequent phone calls to the original salesperson went unanswered. We are an active duty military family and frequently make car purchases in other areas of the country than where we live due to our nomadic and unpredictable lifestyle. We are savvy when it comes to these kinds of purchases and have NEVER been treated in such a reprehensible manner by any car dealership EVER. If I could give this dealer negative stars, I would do so.

Had a recall for air bag, it was changed in about an hour, was able to use a loaner car during the hour to return to a meeting at work and I found my car washed when I returned to the dealership. Thank you.

Love this dealership! Top notch from sales all the way through service. No other place in the capital region can top them.

Professional also courteous and very friendly. Very clean and comfortable waiting area. Car was finished in a reasonable time. The service advisor Jeff was very knowledgeable and friendly. Would recommend BMW of South Albany to all.

Had service and enjoyed my time there friendly atmosphere

Our salesperson, Jim Baker, made the process of buying a car a very pleasant experience.

Ammar Bhaatti ,client advisor , was a pleasure to do business with. He was professional and courteous from start to the sales completion and promptly followed up to inquire as to my happiness with my new BMW. Anthony Papa, BMW product genius, has been equally professional and courteous to deal with. Anthony has also been diligent in following up and offering his assistance to me. BMW of South Albany is well represented by both of these man.

Love BMW of South Albany have been a customer since 1990