Reviews
It was very comfortable and clean area.
It was very comfortable and clean area. It was a very luxurious feeling befitting a BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent rating and review. We are happy to see our team at BMW of Gwinnett Place was able to provide a clean and comfortable facility. We thank you for your business.
Great experience no back and forth like most dealers.
Great experience no back and forth like most dealers. Sales staff made sure I knew everything about my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thanks so much for this glowing review. We are so happy to know our Sales Team was able to provide you with a great and straightforward experience. Making sure our customers are informed about their new vehicles is always important to us here at BMW of Gwinnett Place. Congrats on your new vehicle.
Out-of-state Buyers BEWARE - tag & title office don't
Out-of-state Buyers BEWARE - tag & title office don't know what they are doing. I purchased a car in April 2023, coming all the way from the Northeast to pick up the car and drive it back home. Shoutout to Gennaro for being a great salesman - he answered all my questions and stayed in touch throughout the process. The finance department had no problem closing the deal for me and taking my payment. Here's where things went south - it took 2.5 months to get the vehicle registered in Connecticut. The tag & title office took over 45 days to send my paperwork to CT (with no communication initially), and then sent it to the wrong DMV. I spent hours on hold and speaking with the DMV to try to understand where the paperwork was and if it was being processed or not. There were over 20 emails back and forth to the title clerk at Gwinnett. After much confusion and very inconsistent communication from this clerk, I had to take matters into my own hands and go into the DMV in person to handle everything and actually get the vehicle registered. Buyers be warned, if you are asking this dealership to register your vehicle outside of Georgia, make sure they actually know what they are doing and where they need to send your paperwork to before you pay them that dealer fee. We love the car we purchased, but would never buy from this dealer again due to the lack of customer service on the back-end of the deal.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Gwinnett Place and would like the opportunity to discuss the experience you had registering your vehicle with our Sales Team. Can you please send your contact information to me? I look forward to hearing from you. Corey Chapman Manager BMW of Gwinnett Place cchapman@penskeautomotive.com
The dealership is huge and lots of choices and the
The dealership is huge and lots of choices and the customer service is good and friendly. Thank you Nadim Khan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review. We are so very pleased to learn that you had an enjoyable experience with our staff during your visit and it would be our pleasure to assist you again at BMW of Gwinnett Place.
Based on previous experiences, dealership purchases are
Based on previous experiences, dealership purchases are not my favorite. This experience changed my view on how a dealership can, will, and should treat their prospective clients. When I arrived, Joshua had the vehicle I was interested in waiting and ready for a test drive. The entire purchase process was timely and painless. I would highly recommend BMW of Gwinnett and Joshua!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience here at BMW of Gwinnett Place. Thank you for your five-star review. We are glad that the purchase process and painless and timely. We hope you continue to choose us for all your automotive needs. Take care. Tomasz Kleps Sales Manager BMW of Gwinnett Place tkleps@penskeautomotive.com
I order new car.
I order new car.It came with 11 miles on it and dirty info screen.I was pushed to purchase extra warranty that was unwanted!I wasn’t given option on the finance part to get 60 months!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Gwinnett Place and would like the opportunity to discuss the odometer on your new vehicle, the condition of your information screen, an extra warranty, as well as your overall experience with our Sales Team. Would you please send your contact information to me? I look forward to hearing from you. Corey Chapman Manager BMW of Gwinnett Place cchapman@penskeautomotive.com
Thank you for your response,regarding my review.Baye Lo from the sales team did very good job,working with me on my new car purchase.He was polite and friendly.The car came with dirty door panel,dirty info screen and minor scratches on the gril and other plastic components on the outside.I dont think that my car that i order should be driven for test drive{11} miles on it.I had to purchase extra waranty,feel puched by finance department.Not given option for 60 month financing.Best regards Vassil.
Joshua was great sale representative.
Joshua was great sale representative. Promised and came Thur. The finance team was also extremely helpful with make the sale go smoothly. 5+star. I would definitely recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello! It is thrilling to read that our Sales Team provided you with the best 5-star experience. Helpful care and smooth processes are always our goals here at BMW of Gwinnett Place. Do not hesitate to let us know if there is anything else we can do for you.
Very good deal helpful people they understand what you
Very good deal helpful people they understand what you are looking for and help you to find it .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent rating and review. We are happy to see our Sales Team at BMW of Gwinnett Place was very understanding and helped find the right vehicle for you. We thank you for your business.
Excellent - Tolli the sales manager and Mike Miller (
Excellent - Tolli the sales manager and Mike Miller ( Sales Rep) were awesome. I highly recommend it for your BMW needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it's a big decision where you purchase your vehicle from and we are grateful that you chose to work with our Sales Department here at BMW of Gwinnett Place. Thank you for the positive review.
I was impressed with the professionalism that was
I was impressed with the professionalism that was displayed during the selling process from start to finish.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, and thank you for your 4-star review. We're glad to read that you were impressed with our Sales Team's professionalism here at BMW of Gwinnett Place. Feel free to let us know how we can earn that fifth star in the future, and have a great rest of your day.