BMW North Scottsdale

(3.3) 34 reviews

Dealer on Cars.com since October 2007

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 2:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 8:00 PM
Tue 7:00 AM - 8:00 PM
Wed 7:00 AM - 8:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 8:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed

Reviews

3.3
34 lifetime reviews.
  • service experience
    April 10, 2017

    Eric Rasen is a fantastic advisor he is always very attentive and makes sure repairs are performed to high standard.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fernando, Thank you so much for your review! We'll be sure to thank Eric for providing you with such excellent service. We appreciate you choosing BM...W North Scottsdale and hope to see you soon! Best regards, BMW North Scottsdale


  • GREAT EXPERIENCE! WONDER STAFF AND FACILITY!
    August 4, 2017

    BEAUTIFUL FACILITY WITH AN INCREDIBLE STAFF TO SUPPORT IT. I WILL BE BACK FOR FUTURE PURCHASES

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Maintenance Contract
    July 27, 2017

    Sent my 20 year old son an email saying he was coming up on a year and he MAY need service, no end of contract date given, not how many days weeks mon...ths were left. Schedules an appointment, they don't say anything then either and when he shows up they say he is 4 days past. Offer to sell him a new contract at $3K or $1400 due for repairs that day! Terrible customer service for loyal BMW owning family

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Steve, I would like to extend my personal regrets regarding your son's experience and assure you that we take your feedback seriously. I would apprec...iate the chance to speak with you to learn more. You can email me at DHanson@penskeautomotive.com. Thank you, Don Hanson General Manager BMW North Scottsdale


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Service & Repair

Service Reviews

3.3

3 lifetime reviews of the Service Department.

  • service experience
    April 10, 2017

    Eric Rasen is a fantastic advisor he is always very attentive and makes sure repairs are performed to high standard.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fernando, Thank you so much for your review! We'll be sure to thank Eric for providing you with such excellent service. We appreciate you choosing BM...W North Scottsdale and hope to see you soon! Best regards, BMW North Scottsdale


  • Maintenance Contract
    July 27, 2017

    Sent my 20 year old son an email saying he was coming up on a year and he MAY need service, no end of contract date given, not how many days weeks mon...ths were left. Schedules an appointment, they don't say anything then either and when he shows up they say he is 4 days past. Offer to sell him a new contract at $3K or $1400 due for repairs that day! Terrible customer service for loyal BMW owning family

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Steve, I would like to extend my personal regrets regarding your son's experience and assure you that we take your feedback seriously. I would apprec...iate the chance to speak with you to learn more. You can email me at DHanson@penskeautomotive.com. Thank you, Don Hanson General Manager BMW North Scottsdale


Read all Service & Repair reviews
Service Pricing

    Wheel Balance

    $60

    Oil, Filter Change

    $79.99 and up*

    Tire Rotation

    $60

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2007

BMW North Scottsdale is the leading BMW dealer in Phoenix, AZ. Call our friendly staff today to learn about our latest BMW specials, demo a car, get details on any vehicle, discuss your trade-in or even talk financing on your next car. We are here to help you. Are you comparing lease programs or internet specials? Maybe you simply want the best price on a new or used car? For all of this and more, look no further than BMW North Scottsdale. Our team is professional, offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next new or used car.
BMW North Scottsdale
18018 N Scottsdale Rd. Phoenix, AZ 85054
New (888) 281-6275
Used (888) 269-6891
Service (866) 740-6290
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