BMW North Scottsdale

Avoid this place at all cost. They will get the best deal for themselves and not for you. Sales Manager Steve is an arrogant uneducated fool. Ali, the... salesman is clueless and Jen the finance manager is inept and a liar too. You are forewarned. Buyer Beware.

BEAUTIFUL FACILITY WITH AN INCREDIBLE STAFF TO SUPPORT IT. I WILL BE BACK FOR FUTURE PURCHASES

Eric Rasen is a fantastic advisor he is always very attentive and makes sure repairs are performed to high standard.

Sent my 20 year old son an email saying he was coming up on a year and he MAY need service, no end of contract date given, not how many days weeks months... were left. Schedules an appointment, they don't say anything then either and when he shows up they say he is 4 days past. Offer to sell him a new contract at $3K or $1400 due for repairs that day! Terrible customer service for loyal BMW owning family

While trying to make the right choice in buying a car for my daughter the people at Scottsdale BMW were very attentive and helpful with their information... allowing me to make the right decision.

Very responsive to their Internet marketing. I sent and email about a Lexus in their inventory and had a live response in less than 12 hours.

Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financing,... they don't want to do business with you. We found a beautiful BMW 528i that was priced within our budget. We arranged direct financing with our credit union and went to the dealership to test drive the car and pick up a purchase agreement. Once Kevin realized we were not going to be finalizing the deal that evening, his tone changed. He was visually upset and told us that there was a strong possibility that the car would sell before the credit union sent the payment (even though it was going to be overnighted). This was quite upsetting as we have done this on a previous car purchase and we were even offering to leaving a large downpayment ($10k) to hold the car for 24 hours. We left the dealership frustrated. We just couldn't bring ourselves to submit the paperwork to our bank knowing the headache that would occur if the car sold the next day as Kevin suggested. We are back in the market, hoping to find a dealership that wants to do business with a client that has prearranged financing.

I walked in to this place I was welcomed on the spot. Unfortunately after that it was pretty much lack luster. I test drove the car I wanted, the sales... person who was with me didn't seem enthusiastic as I was. After the test drive we spoke numbers. They gave me a low ball number for my trade in it was ridiculous (straight slap to the face and then some). They didn't really try to work with me at all, I decided to walk out. I found a car at another dealership, they were enthusiastic they worked with me even gave me a great deal on my trade in and the car I was looking for. Unfortunately BMW Scottsdale and I couldn't make a deal.

My son and I came in just to see the prices on 3 series for my son, the sales person Cynthia was so helpful we got a lease for my son and I asked her what... she could do on my trade in, I wound up trading 2 cars and picking up 3 in total. Cynthia is the most helpful sales person I ever met. Cause of her I walked out with 3 great deals, they really worked with me on the prices and on the trade in value. I highly recommend anyone who is looking for a BMW and ask for Cynthia.

I read another review about Steve Khouri and it was pretty much the same experience I had. Completely disrespectful to myself and my wife. I understand... they are trying to get the most money out of their inventory as the seller and I'm trying to save the most money as the buyer. There is a way to do that with respect and ease, which wasn't the case when I went to look at a used X5. I'd highly recommend that if you decide on making a purchase, avoid Steve Khouri in your process.