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BMW Mini of Birmingham

(899 reviews)
Visit BMW Mini of Birmingham
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award 2015 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (888) 540-0171 (888) 540-0171
Used (866) 981-6621 (866) 981-6621
Service (866) 581-4917 (866) 581-4917

Reviews

(899 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW Mini of Birmingham from DealerRater.

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Efficient and friendly staff.

Efficient and friendly staff. Larry Carpanter was my sales person and he did a great job. Very personable and answered all my questions. Cheyenne was my technical education person and she did a great job of explaining the technical information that I needed to be comfortable driving off the lot. Looking forward to booking another session with her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service Cheyenne is a BMW Genius and also

Great customer service Cheyenne is a BMW Genius and also sold us the car. Her knowledge and expertise was amazing. Noni in finance was outstanding . His knowledge and experience shows he really cares for the customer he doesn?t sell you on things you don?t need. His personality is pleasure to be around! He made us feel like part of the family. The manager Theodore was very easy to negotiate with and doesn?t push you for the sale . He wants a customer to be happy with their purchase and does whatever he can to earn your business. Amazing Dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Erick Fitzpatrick did an awesome job.

Erick Fitzpatrick did an awesome job. Marion did excellent work with the paperwork.Over all it was an excellent experience with BMW of Birmingham. Highly recommend doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great service.

Great service. Erick Fitzpatrick was a wonderful representative. Very pleased. Very pleasant to talk with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi there, we are so pleased you enjoyed your visit to BMW of Birmingham! We hope to see you soon!

They went above and beyond to find the used car that

They went above and beyond to find the used car that matched my specifics. Located the car and got it to town in a timely manner. My salesperson was very attentive and always available to answer questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Elizabeth, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

The salesman who helped me went above and beyond.

The salesman who helped me went above and beyond. If I refer anyone it would be because of him. The two managers I met one new cars sales manager didn’t seem friendly he briefly stopped stopped by the salesman desk just to say he wouldn’t give me anymore price break. He seemed okay with losing a buyer and was in a rush to get back to where he came from. Strange. Then there was the used car sales manager I met briefly. Downright rude and angry because I had asked about some deep scratches on the back bumper. He basically said take or leave with an ugly attitude and walked away. This car was demo then a courtesy moder so technically wasn’t a used although it was used enough. Thirty inside with spots and smudges all over. If it was not for the wonderful salesman who had detailed and gave me rubber floor mats. I would have never look back at this place. I’m in my seventies I’ve had fair share of my contacts with dealerships. This by far was my worst experience. The last two purchases I were really pleasant but that was in Houston. I know where I’m going to go for my next car.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than great. Can you please send photos so I can assess the situation? Kaleb Redmond General Manager kaleb.redmond@birminghambmw.com

Called from out of state to buy a five year old car first

Called from out of state to buy a five year old car first day it was listed agreed on price and gave them deposit. Salesman Oleg said the car had to be looked over and he would call me when I could come and inspected it. When I got there a week later car was extremely clean just as he described. They had installed new tires and brakes and stayed with the same price true professional dealer. Made closing so easy. I?m 76 and have bought a lot of cars best dealer experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Car was prepped full of gas and ready for us to drive

Car was prepped full of gas and ready for us to drive away in. All was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jerry went above and beyond finding me an M2, that's what

Jerry went above and beyond finding me an M2, that's what I came for and that is what I left with. Top notch service all around from the sales to the financial department. If you want the best experience buying these types of cars go directly to the dealer and ask for Jerry!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Leroy, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

Very helpful and professional with no pressure.

Very helpful and professional with no pressure. Sales person answered all my questions and helped with concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we are glad we could help! Until the next time we meet, take care!