BMW of Eugene

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 5, 2020

    I was an out of state buyer. The service provided was slow and poor. The paper work was slow and no instructions on what to do as far as title and tag... registration. Insisted that I buy warranty coverage. When I agreed for $4100 they provided me no details on coverage , claims or company information. When my car was finally shipped it took almost 2 weeks to arrive. And the car had oil spill on the hood, roof and truck lid. When I complained they told me to contact the shipping company. Also the rear tail light was broken. When I tried to transfer my tag, I found that they had not transferred my title or paid the sales tax to my home state for almost 3 weeks. They were very non responsive when I wanted to track the car shipment, after 8 days they final responded to my tracking request. Stay away from BMW of Eugene Oregon. They took my money and provided very poor customer service. Robert Cane

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 4, 2020

    Found a car online I was Interested in. Called, made an appt. to test drive. Loved it and the rest took less than 1 hour to buy. Great experience!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 7, 2019

    Mike in service did a great job and letting me know the problem and how to fix. I was extremely pleased with him. Give him a 5

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 24, 2019

    The service team was prompt, professional, and friendly. They offered me a shuttle home, then picked me up when my car was finished. I came back to a beautifully... cleaned car, and all repairs complete. They even put new batteries in both of my remote start key fobs. Very pleasant experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 22, 2019

    Great customer service . Top notch. Mike was handling everything very professionally . Shuttle service was great. Picked me up 10 min after I called them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 15, 2019

    2002 BMW 325ci with 66k miles needed new ABS module. Disappointed at need to replace the expensive $1500 module but very pleased how the service department... worked with me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 5, 2019

    Service department was friendly, and communicative. They called when they said they would, and explained what was happening clearly. We would absolutely... go back there

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    September 25, 2019

    I had a Wonderful experience with Christian in the Sales department. However Zach in Finance is a Liar and does not do what he says he will do. I would... love to give the dealership more stars, but it has been a nightmare with him for almost a month since I purchased the car. Trying to get my loan paid off at Selco etc.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    September 24, 2019

    I drove 7 to 8 hours out of my way to get a great deal & wonderful automobile thanks to James Mullins and Samuel Hill. Wonderful people, they both gave... me great service. They honored our deal. I highly recommend doing business with this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 20, 2019

    The service department always takes the time to understand what service needs to be done and then does it right the first time. Great team!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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