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(232 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Eugene from DealerRater.

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Garry Loar and Ann Bashor were Supper Friendly and

Garry Loar and Ann Bashor were Supper Friendly and professional without the used car salesman hype!!!!

Garry Loar and Ann Bashor were Supper Friendly and

Garry Loar and Ann Bashor were Supper Friendly and professional without the used car salesman hype!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Gary, we're happy to hear that Garry and Ann provided you with a friendly and professional experience at BMW of Eugene. Thanks for the shoutout!

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These folks were very friendly and courteous.

These folks were very friendly and courteous. I went there for service and they not only did a great job, but saved me money!

These folks were very friendly and courteous.

These folks were very friendly and courteous. I went there for service and they not only did a great job, but saved me money!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're delighted to hear that our team at BMW of Eugene provided friendly and cost-effective service! Thank you for sharing your experience, and we look forward to assisting you again in the future.

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Everyone was super helpful and friendly.

Everyone was super helpful and friendly. Tennen was exceptionally attentive and facilitated our purchase. We had the best experience and my wife is super happy with her x3.

Everyone was super helpful and friendly.

Everyone was super helpful and friendly. Tennen was exceptionally attentive and facilitated our purchase. We had the best experience and my wife is super happy with her x3.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're delighted to hear that Tennen and the team at BMW of Eugene made your experience a great one. Enjoy the new X3!

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Everyone at BMW of Eugene provided me with friendly,

Everyone at BMW of Eugene provided me with friendly, polite and professional service. Also, the overall service was performed to the highest degree of excellence.

Everyone at BMW of Eugene provided me with friendly,

Everyone at BMW of Eugene provided me with friendly, polite and professional service. Also, the overall service was performed to the highest degree of excellence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Eugene provided top-notch service. We appreciate your support and look forward to serving you again in the future!

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Terrible follow thru on information.

Terrible follow thru on information. Unknowlegable financial staff. Didn’t put temporary permit in car. Then lied that it was fed ex’d. Will never do business again.

Terrible follow thru on information.

Terrible follow thru on information. Unknowlegable financial staff. Didn’t put temporary permit in car. Then lied that it was fed ex’d. Will never do business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I'm sorry to hear about your experience with our team. We strive for transparency and efficiency, so it's concerning to read this feedback. I'd like to look into this for you so please contact me at the email address below with your full name and phone number. Also, when you contact me, please list the name "Mylabharley" on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

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My needs were met by the staff in a very professional

My needs were met by the staff in a very professional and thorough way. They were helpful, and knowledgeable in all aspects of the transaction.

My needs were met by the staff in a very professional

My needs were met by the staff in a very professional and thorough way. They were helpful, and knowledgeable in all aspects of the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at BMW of Eugene provided a professional and thorough experience for you. Thank you for the positive feedback, and we hope you're enjoying your new vehicle, Jake!

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Everyone was so friendly and accommodating.

Everyone was so friendly and accommodating. I felt very taken care of. I would highly recommend the service department to anyone.

Everyone was so friendly and accommodating.

Everyone was so friendly and accommodating. I felt very taken care of. I would highly recommend the service department to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Eugene made your experience a positive one. We appreciate your recommendation and look forward to serving you in the future!

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Straightforward buying process.

Straightforward buying process. Would have liked more flexibility on negotiating considering car conditions but overall fair deal. Post sale service was excellent in that the car was delivered to me , and then I requested some paint buffing for scratches they had missed and they took care of it for no cost.. happy about that and the service overall was professional and very good.

Straightforward buying process.

Straightforward buying process. Would have liked more flexibility on negotiating considering car conditions but overall fair deal. Post sale service was excellent in that the car was delivered to me , and then I requested some paint buffing for scratches they had missed and they took care of it for no cost.. happy about that and the service overall was professional and very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience with BMW of Eugene, Malcolm! We're glad to hear that the post-sale service met your expectations and that our team was able to assist with the paint buffing. We appreciate your feedback on the negotiation process and will keep it in mind as we strive for continuous improvement. Enjoy driving your new car!

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Was surprised at the personal info I was asked when

Was surprised at the personal info I was asked when paying cash purchased two vehicles in the past 4 years without being asked personal info.

Was surprised at the personal info I was asked when

Was surprised at the personal info I was asked when paying cash purchased two vehicles in the past 4 years without being asked personal info.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! At BMW of Eugene, we strive to ensure a smooth transaction process while adhering to necessary protocols. We appreciate your understanding and are here if you have any further questions or concerns.

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The whole Team at BMW of Eugene is World Class.

The whole Team at BMW of Eugene is World Class... From top to bottom ...Number #1

The whole Team at BMW of Eugene is World Class.

The whole Team at BMW of Eugene is World Class... From top to bottom ...Number #1

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the review. We look forward to your next visit to BMW of Eugene!

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