BMW of Eugene

We had a great experience. All of the staff that we encountered (sales, finance, services & parts) were professional, friendly, and service oriented. ... They were happy to answer all my questions about buying, driving, and maintaining an electric car. I was so relaxed, I suppose I forgot to do the normal due diligence for buying a used car. But in retrospect, I don???t mind at all. We got a wonderful certified preowned vehicle with a great warranty.

Friendly staff. Very clean showroom. Attention to detail. From the call to schedule the appointment, to checking in, etc., the entire process was painless... and efficient.

The staff was very polite and effective when I needed to have the recall work done on a 328. The work was done within the time specified and a loaner was... provided.

I dealt with Al in looking at a particular car I was interested in buying. He could not have been more responsive in answering my questions fully and... candidly, and he got back to me immediately with information I had requested and he had to obtain. Friendly, professional and extremely helpful...you couldn't ask for better service

Full service check up, everyone is great! The service is awesome, just shy of the red carpet pulled out. They also make sure that you are well informed... on all work that is done.

Ashley is always so friendly and efficient Every time I get my car serviced it???s always a smooth transition and transaction and appreciate the curtesy... car so much

I was very impressed by the service at BMW of Eugene. Unfortunately, I did not buy my CPO last December at this dealership (I will next time), but they... took care of me in a way that seems to be a rarity. Despite BMW denying an issue that should have been covered under warrenty, they honored it anyway and did the minor repair with no charge to me. Not only have they earned my respect, they saved my impression of BMW. I do love my car, and the service here really was reputable and excellent, as I would expect a BMW dealership should be.

Pricing is in the high end of the spectrum, but they do good work and are very customer oriented. They also communicate thoroughly and timely.

I took my car into the dealership in Eugene in which I had an extended insurance coverage policy, management and the service Department worked diligently... to address my repairs and worked with the insurance company to attain successful result in repairing my vehicle..

Sometime in June a portion of exterior strip molding disappeared from the side of my 1999 BMW and BMW of Eugene was able to replace it within just a few... days of my phone call. The wait time (one hour) for the work to be done was a little too long but was very forgivable as the total cost of the work was s substantially less than the quoted phone estimate. Thank you BMW of Eugene for the happy ending.