BMW of Eugene

I purchased a BMW M2 from BMW of Eugene on March 6 and had it shipped to Florida. What I received was a car in unsafe condition. The tires were nearly worn out (4/32 tread), visibly cracked from what appears to be excessive heat/track use, and needed immediate replacement. The brake rotors had heat spots, the alignment was severely off, and the car was delivered with a service warning still on. This is not what you expect from a BMW dealership. When I asked for a safety inspection report, I was told the vehicle was never inspected and was simply sold “as-is.” I’ve had to drive this car in unsafe conditions, including heavy rain, with my 11-year-old in the vehicle. Completely unacceptable. If you’re buying from here, be extremely cautious—especially if you’re out of state. Do not assume their vehicles are inspected or safe.

Terrible customer service I purchased a vehicle from the dealership and shipped it across the country when the vehicle arrives. It was missing the second key, digital key, bmw pillows that come with the XM, all weather mats and no paperwork has arrived for me to do my registration and plates at my local DMV. I’ve called the dealership about 15 times in the past five days all I get is xx answers from sales people or a voicemails sometimes they don’t even answer the phone when They see my number. I contacted my original salesman and he told me that this place is a joke. He no longer works there. I will be contacting Bmw North America corporate office Monday morning because this is getting ridiculous.

This is a typical, make you wait and try and get you to pay more than you told them. Not to mention, no discussion about any recalls before trying to get you in to an amount to sign an agree to. The finance (Ann) kept trying to upsell warranty after getting where you already agreed to a set monthly amount! PLUS if you ever want to contact them for ANY REASON after the sale of the car, good luck. You have to physically go there in person, and still be pushed off to someone else who has no idea , and you have to keep repeating like your speaking an alien language. Make sure you keep your license plate if valid tags on a used car, and stay on TOP of them doing their job! The DMV still had my old car, that was paid off listed under me. But I haven't had that car in months! So the current used car I got, still after 3 months NOT under my name, no registration, no new plates (even it was agreed on when purchasing I would keep my original license plates) and the "tracking" for them was dated at the end of February! I got the car mid December 2025. Calls, emails go no where. I am not asking for anything that wasn't known at the time of sale. My temp tag is going to expire, so I will have to go back down in person as that apparently is the only way to get things done there. I WILL NEVER buy a car from them. They act all nice, friendly, intrested. But are all complete waste of your time. It shouldn't matter if a car is used or new, your a customer and asking to have them do their job. I doubt anything will come of this review, but if it helps just 1 person go else where - DO IT.

Our salesman, Shawn was outstanding. His genuine ease and honesty made the entire experience comfortable and stress-free. He felt less like a salesperson and more like a trusted friend guiding us through the process. Because of his authenticity, we felt confident every step of the way and truly trusted both him and the dealership. Megan was Great- and Ending with Ann..High Compliments to all

Great customer service. Payton made sure I was comfortable while we were going through the process. Everyone else checked in on me as well. The car was amazing and ready to go when the buying process was complete.

Gary was very knowledgeable about the car that I was a looking at . He went above and beyond to ensure that I was aware of all the great features that the car offers. He also followed up after the purchase to offer extended knowledge. Excellent customer service

His name was Sean. He was real and honest with us. The other guy. Not so much

We bought a new X3 in 2014 from Sam, a helpful and knowledgeable salesperson, and we kept it in tip top shape using the dealership's service department. On December 26, we bought an X1 with help first from Jake and then JR. They were both super, as was Jordan. Great people, keeping up Sam's legacy of taking care of the customer.

I want to say thank you to the entire BMW team, especially Payton and Josh, who are wonderful people, and also to the person in finance who helped me a lot. Thank you very much.

My experience over the last 8 years, has been wonderful. Yesterday, 12/22/2025, was no exception. My vehicle needed lower control arms replaced. Jake Myers worked really hard over the last two weeks to make sure my vehicle was covered under warranty. Jake got it done with some help from management. Work was completed by Aaron, with alignment, in a few hours. Thanks to the team at BMW of Eugene, as a whole.