Reviews
Write a reviewM340i
Salesman Marco was great. Knowledgeable and very helpful. Would definitely deal with him again, but I hate the entire car buying process with the sales managers hiding in their little cave. I think I still got a good deal on the purchase and with my trade. Financing was a breeze and good. The company they use for detailing sucks. No where near up to expectations. Marco even went out to do some additional cleaning since I expressed my displeasure. Inside and out, well below par. Now I’m going to be out an additional $300 to get it where it should be. I guess I shouldn’t have taken delivery until they had it right. My fault.
Thank you for bringing this to my attention. I apologize for your shopping experience. I would like an opportunity to fix this and to earn your business, please contact me at jwmoore@tulsabmw.com. I look forward to speaking with you. Jay Moore General Manager
Customer
Billy was my salesman and he did an excellent job. Friendly and knowledgeable. I had just left the Audi dealership and the Salemsan was so rude. He treated me like I couldn’t afford his cars. Billy made me feel like family.
Thank you for your kind words for Billy. We are glad to hear that we were able to provide you with a pleasant experience during your visit. We thank you for your business and we are looking forward to your next visit, Kimberly.
Service for my whip
Easy appointment in and out. I appreciate when people are quick and do a good job! Even rinsed my car off! So give BMW of Tulsa a try!
Thank you, Carla, for your kind words! We thank you for your business and look forward to your next visit!
Service
My Service advisor for this activity, Andrew Mercer, was very efficient and communicative. The repair and routine service was completed promptly. Pleased with this service visit.
Thank you for your kind words for our staff, we appreciate it!
Went downhill.
Used to love this place. I took my car in for an oil change and it came back out with a huge deep scratch on my bumper. It was not there prior to taking it in. Taylor denied it was them. I don’t believe it. I know every scratch on my car and my car stays in the garage. Future reference-take photos of your car prior to dropping it off. You think as a luxury dealership they would offer that like Jackie Cooper in OKC and many of the other dealerships around Tulsa. I mentioned to Taylor that my mom brought her car in because she kept losing air pressure. The service guy claimed my mom had powder coat in her valves and he would charge her to remove it. That’s a lie. There was never any powder coat in the valves. They just needed to be tightened. Anyone in the car business would know that. He asked me “Well why bring it to us if you don’t trust us?” I’ve been a customer since 2013 and have brought both of my cars here. My mom also brings her car to this dealership as well. I also spoke to Dan the sales manager and he doesn’t plan on doing anything. Won’t look at the cameras either.
Thank you for bringing this to my attention. I apologize for your recent service experience. I would like an opportunity to fix this and to earn your business, please contact me at jwmoore@tulsabmw.com. I look forward to speaking with you. Jay Moore General Manager
Gregg Zahn
The service department at BMW under the leader ship of Mike Whitney does a fantastic job! I have continued to buy cars from BMW of Tulsa because of the service department.
Thank you, Gregg, for your kind words about Mike! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Alignment of my BWW X 5 alignment of my X 5 B M W.
Appointment was at 9:00 AM for alignment of X 5, did not receive vehicle until 1:00 PM. I didn't realize it took four hrs to align the vehicle, is thus a common practice?
Thank you for bringing this to my attention. I apologize that your service visit took longer than expected. I would like an opportunity to fix this and to earn your business, please contact me at jwmoore@tulsabmw.com. I look forward to speaking with you. Jay Moore General Manager
Customer
Mr. Mercer was very helpful and prompt! I look forward to this same high quality of service the next time my vehicle needs attention. BMW of Tulsa rocks!!!
Thank you for your kind words for our staff, we appreciate it!
Number 6!
My salesman, Billy Estes, was fantastic! He spend time listening to what we wanted and found us the perfect car! This is my 6th BMW and the reason I buy theses cars, is not only because it is the ultimate driving machine, but the personal service that you receive!!!
Thank you for your kind words about Billy! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
New X3 driver
The sales people were very professional and efficient. The buying process was streamlined and I was treated with a great deal of respect. I got a great car and would totally buy there again.
Thank you for your kind words for our staff, we appreciate it!