BMW Of Tulsa

Great customer service and professional care I Will recommend it they answer all my questions about my car needs and the service was done fast

Great service. Quality work. Very friendly. Never a bad time when I go. Go see Brice in service. The best. Great knowledge. Service center and car lot for life

Routine service of several systems: brake fluid flush and coolant change. Completed competently along with complimentary inspection of vehicle. Excellent customer service by service advisor and support staff.

BMW Tulsa was able to quickly resolve my issue. They offered helpful suggestions and ultimately we were able to reach a resolution in a single day.

BMW Tulsa was able to quickly resolve my issue. They offered helpful suggestions and ultimately we were able to reach a resolution in a single day.

Good efficient service, appreciate the video review of my vehicle inspection and Brent was pleasant and helpful.

Friendly people. Dealership always clean. Was easy to get a loaner when I brought my car in for my recall

I stopped by BMW of Tulsa’s parts department today to clarify some conflicting part numbers while helping my son source cooling system components for his BMW. I initially walked into the service area by mistake. A young lady there handled the situation exactly how customer service should be done — she listened carefully, understood the issue immediately, personally walked me to the parts department, and rang the bell to let them know someone was waiting. Professional. Attentive. Polished. Service department: 10 out of 10. Truly excellent. Unfortunately, that’s where the premium experience ended. After waiting, a gentleman from parts eventually came around the corner. began explaining why I was there and before I could even present my list — which contained the VIN, a full coolant system diagram, and a detailed spreadsheet — I was informed that I could “just go online to RealOEM.com” and enter the VIN myself to locate the proper part numbers. When I asked if assisting with that was something the parts department handles in-store, I was told: “At your leisure, you’ll be able to locate the proper part numbers.” At my leisure. Let’s pause there. A customer walks in prepared, ready to purchase roughly $1,600 in parts — not including labor — and the solution offered by the brick-and-mortar parts counter is to send him home to do it himself. Interesting business model. The phrase “at your leisure” was particularly memorable. It’s not often you hear a luxury brand representative politely suggest you take your money and figure it out somewhere else. So I did. I left. At my leisure. The service advisor demonstrated what BMW customer care should feel like. The parts counter demonstrated how quickly that reputation can evaporate. Parts department: 1 out of 10. Only because he eventually set down his latte long enough to make the recommendation that I Google it. Follow up, I've found several places to now purchase parts from and I have located a highly recommended BMW Certified Shop - TeamOne, Thanks BMW of Tulsa -see ya!

Christopher was our salesman. He made everything so easy. He was professional, yet personable. Possibly the best buying experience we have ever had..and we have bought a lot of cars. Go see Christopher

Sales and management is very amazing… they all were great to work with… Thank you very much