BMW Of Tulsa

Service on 325 I. Communication through text messaging poor. Difficulty getting to speak with a service rep. Rep states phone problems. Out of the office on another day. Vehicle towed in due to inability to start. Service to replace a battery and starter took over 1 week. Independent auto parts store stated the battery was fine. Only dealership in town. Looking to buy another BMW as this vehicle is 20 yrs old. Will likely go out of the state

Had a unusual problem during the buying experience and they took care of me in great shape !!!

The sales representative are knowledgeable and down to earth to work with.My technical staff for today explain what I need to know and walk me through. I appreciate their selflessness. Thanks 🙏.

Jonathan V at BMW of Tulsa has been my service rep recently and has given me fantastic customer service while I?ve had some maintenance completed on my vehicle recently. It started with just a basic oil change and look over of my vehicle. He came back with all the details of the things that passed inspection and then things that needed attention. He wasn?t pushy about the replacement of my tires nor did he try to swindle me into buying tires that were too expensive. Instead he shared some examples of good tires he suggested along with a website to look at. He let me know that I could purchase the ones I want and bring them back to get mounted and aligned with an estimated amount of the cost for that. Upon getting my tires put on I was informed that I needed to replace my battery. I got my service paperwork on my phone and decided last minute to go ahead and purchase a new battery and have it installed same day. He was polite and urgently had the guys take my car back in and put a new battery in for me. Jonathan is attentive and goes above and beyond in small ways that will keep me coming back to him as my service rep. Thank you Jonathan!

I could not have asked for a more professional and courteous staff to assist me in purchasing my car. My salesman, Marco gave me his total undivided attention during the sales process and even follow-up questions I have. I will give my recommendation to anyone in favor of bmw of Tulsa that is looking to purchase a vehicle.

On cross country trip, we picked up a screw in our back tire. Losing air rapidly we found dealership just before closing time. Service manager stayed for over 1 hour after closing to locate very hard to find 23? tire. Located several states away and got it delivered and mounted next day! Outstanding customer service, rare in today?s world!!

Bailee is always nice and professional. Caleb was very nice and professional. I appreciate Caleb picking me up from my home and driving safely, great conversation. My repairs went well. I wish that my vehicle had been cleaned inside and out. I go to great lengths to keep my vehicle clean, ivory colored seats get dirty easily. I put plastic seat covers & steering wheel covers to protect. These covers should be mandatory from BMW. Carpets should also be protected. When mechanics & BMW staff are in and out of clients vehicles, they should be cognizant of dirtying ivory colored carpets & seats. Other than that, all is well.

Took them three weeks to repair tire pressure sensor issue. I left four messages with the advisor and never got a return call. The only conversation was through the service app message. I had them look at other things never got an explanation or how it was diagnosed. I have never ever picked up my vehicle from a BMW dealership and they didn’t wash it after service. It was freaking filthy, I had to go home and wash it dissatisfied with the service from the dealership

Helped me out a lot and communicated really well. Will keep going back for my car service

Always a great experience at BMW, super nice people that will explain what?s going on. Bailee is always super helpful and friendly when it comes to getting repairs made. Great people doing the shuttles as well very professional.