Reviews
Write a reviewWe had my daughter’s X3 in for oil change and check
We had my daughter’s X3 in for oil change and check engine light. Was charged $240 for oil and ‘inspection to reveal oil leak. After second appointment valve cover was replaced and transmission linkage seals replaced. Total cost $2500. Daughter drove back to Fairbanks and transmission became very rough half way there. Barely made it and now transmission shifts down randomly, then upshifts and bogs down. At idle the whole car shakes while in drive or reverse. Not satisfied.
Hello Steve, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Nicolas Tapafua 907-646-7500 Service Manager
Thanks Nicolas I am in the lower 48 flying now but I will contact you when I am able. We have the car at an import repair shop now as it is not drivable. I will let you know what they find. Steve Jones
Wonderful Experience!
Excellent customer service, super friendly staff. Made the purchasing process extremely easy and smooth! Definitely appreciated every member who helped make my first purchase a wonderful experience!
Very pleased used car owner
The staff was helpful, professional, and knowledgeable. Matt did a great job showing me this car. Robert was fast on the paperwork. Great team. I love my car..
Chad R. Powelson
Felt very at ease shopping for the vehicle. There was no pressure and the sales person, Phyllis, as well as other staff were friendly and accommodating. A slightly longer vehicle orientation would be welcome as there is a lot to know about the X5.
Great service
I had two tires replaced. They were able to have it done the same day. The complimentary shuttle service was quick and efficient. The service advisor was friendly and helpful.
Nico is an absolute wonder to work with each time I’ve...
Nico is an absolute wonder to work with each time I’ve come into the BMW service center. He is very knowledgeable in his work and is always very helpful.
Thanks for keeping my car in good shape!
Landan is a great adviser, efficient. My car was done 1:30 p. Thanks again for keeping my car in good shape. Appreciate it!
In and out in one day!
Nico made sure all items on our vehicle were taken care of. The service included a new windshield while other items were being completed. Thx!
Easy to schedule service appointment. Great to have a...
Easy to schedule service appointment. Great to have a Shuttle van service. Vehicle done early and shuttle picked me up right away. Car wash is a nice touch!
Andy and his service team provides VIP service every...
Andy and his service team provides VIP service every visit. Dave their GM is attentive and he and his sales team go the extra mile for his customers and is why I am a returning customer having purchased my second BMW from them.