BMW of Monterey

I had a few minor issues with my baby (BMW); the horn didn't work, the headlights needed readjusting and it was time for a service. Not only did BMW Monterey fix my issues, they also made note of some recommendations for other services. I declined the additional bits, because there was no iminent need and my baby was purrrring. Thanks as always BMW!

My service advisor at BMW Monterey, Chris Almeida, is excellent. I’ve been having trouble with the reliability of a retractable hardtop. Chris and his team worked diligently to fix this problem. He is tenacious and thorough, and I have confidence that Chris really wanted this problem diagnosed and fixed. Chris is super competent and professional. The dealer’s policy of providing a loaner is also very welcome.

Quick fast process also got lifetime oil changes and tire rotation included in my price!

Working with John and BMW of Monterey was a great experience. John’s personality is easy-going and he was extremely kind. There were no high pressure sales tactics used and he was straight-forward and not pushy. This actually made me want to work with him all the more. I will definitely recommend him and give him my future business. Thank you John!

As usual, Chris Almeida had us covered. He provided us with a new BMW 3X as a loaner car while servicing was performed. Chris had to order an air filter--so that involved a 2-day service experience, but that was no problem. Chris also kept us updated by frequent text messages--so we knew what our status was at all times.

Oil Change and inspection, cleaning. Understand the confusion in temporary quarters while dealership is under construction. I look forward to going back in the new facility.

I found a used Porsche online at BMW of Monterey and clicked the button to ask if it was still available. Ray Kausin got back to me almost instantly. That same day, he stayed late at work for an hour and a half solely to guide me through the process of obtaining documents in order to secure a loan. Their preferred lender approved of my request for a $25,000 auto loan even though my only previous auto loan had been only $4,000. Ray was friendly and knowledgeable throughout the entire process and went beyond reasonable expectations to provide great customer service. BMW of Monterey cares about their customers and is on your side.

Bob and Misha did great job making the transaction easy and following up on issues that needed to be resolved. I would highly recommend them!

This is my first service experience with BMW of Monterey and it went really well. They serviced my car, found an issue that I didnt even know was there and repaired it. They even washed it! I appreciated the experience I had.

We just leased our 4th BMW from BMW of Monterey. Our leasing consultant is Michael Goddick. He is excellent to work with. Professional, knowledgeable and provides great service every time. Joe Campo is our service agent and is very helpful and knowledgeable also. The entire staff is supportive and provides a hassle free ownership experience. This dealership provides the luxury service that you come to expect from owning a BMW.