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Roadshow BMW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (12 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (12 reviews)

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Very dissapointed

I purchased my very first BMW after 5 years of dying for my dream car. I finally decided to pull the trigger on a used 535i. I will admit, this is my first used car as I now fly 200+ days a year and didn?t need a new one. Anyway, the web stated all of the options correctly and the sales rep stated that the floor mats were in the trunk (I should have check, they were not!). The only other thing missing was the MP3 iPhone cable and it was listed on the site option. Keep in mind, they did a ?thorough? inspection of the car while I was in financing. When I left for my hour long drive home, I noticed they had pulled up all of the sunshades up and I had missed that a warning light was on for my entire trip. When I arrived home, I lowered all of the shades but was unable to get the automatic rear one to go down. I also discovered the warning light and it was for the seat being out of calibration. I attempted to calibrate it for the next hour with no luck. Seeing as I was missing the cable and mats I chose to drive back the next day (2-10-2015). Upon arrival I checked in at the front desk where I was told my salesman for off for the day. She said I could call him on his cell, and I replied, I?d rather not can I just talk to a manager. She processed to tell me no, that I?ve have to call the salesman and she handed me his cell number. Reluctantly I call and he asked me to check with service on the rear shade and I didn?t bother him with the cable and mats, after all is was his day off. I processed to the service department and waited an hour or so, to discover the seat calibration was fixed by updating the software (should have been done in my opinion). I also learned that the shade was doing to cost quite a bit as the motor needed to be replaced. Even after all of this, I was never allow to speak with a supervisor. It just sucks having dreamed of this day for so long, only to have a very bad taste in my mouth and wishing I could return the car. So here I sit several days later with no floor mats, no music, and broken rear window screen. Thanks Road Show, I feel so warm and fuzzy inside???NOT!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service department

I have tried several times to have some things fixed on my car. Mechanics hear sounds or agree that work needs to be done but the shop foreman always denies the work. Also, I have regular scheduled maintenance and have gone to every one of them despite it being over 100 miles away. Pulled out my air filter at 27k and it looks like it gas never been changed. Braked sensors have indicated I need new brakes and they said they were fine and just reset the sensor. So is the sensor bad or the brakes? Either way neither of them have been replaced. Wind noise coming through windshield and the first mechanic that drove it said he could hear it. Then, the next day the shop foreman comes in and he couldn't hear it. So it wasn't repaired.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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