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Voss Village BMW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Inventory

  • No photo available
    BMW Certified
    2024 BMW X7
    39,929 mi.
    $84,997
  • No photo available
    BMW Certified
    2022 BMW M340
    42,315 mi.
    $44,995
  • No photo available
    BMW Certified
    2023 BMW X7
    25,759 mi.
    $69,997

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Denise Tomlinson, Client Advisor

I recently purchased a used BMW from Voss Village BMW and my experience with the entire process, especially Denise Tomlinson, was outstanding. Denise met me in the showroom right on time for my appointment, accompanied me on a test drive while explaining the vehicle to me, and answered all my questions with direct answers. I felt totally comfortable with her approach. I explained to her what I needed in terms of pricing, and she, along with David Lee, the Sales Manager, worked out the pricing to my satisfaction. All the while, Denise stayed with me during the sales process, and I really felt she had my best interest in mind all along. I am thrilled with my purchase of a previously owned BMW X3, and even more thrilled with the help I received from Denise Tomlinson and David Lee. I have been a customer of Voss Village BMW for over 20 years, and am looking forward to the next 20 years as well!

Denise Tomlinson, Client Advisor

I recently purchased a used BMW from Voss Village BMW and my experience with the entire process, especially Denise Tomlinson, was outstanding. Denise met me in the showroom right on time for my appointment, accompanied me on a test drive while explaining the vehicle to me, and answered all my questions with direct answers. I felt totally comfortable with her approach. I explained to her what I needed in terms of pricing, and she, along with David Lee, the Sales Manager, worked out the pricing to my satisfaction. All the while, Denise stayed with me during the sales process, and I really felt she had my best interest in mind all along. I am thrilled with my purchase of a previously owned BMW X3, and even more thrilled with the help I received from Denise Tomlinson and David Lee. I have been a customer of Voss Village BMW for over 20 years, and am looking forward to the next 20 years as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Poor sales experience

I had called sales department because I was interested in buying a 2012 certified X-3 28i. I asked the salesman, who answered the phone, to give me a someone who was knowledgeable on the X-3 which they had advertised. This vehicle was also listed on BMW's certified vehicle website. The salesman indicated he was the person for that, so I asked him if the engine was a 2.0 L four cylinder, or a 3.0 L six cylinder. He indicated it was the 2.0 L four cylinder. I challenged him on this because BMW's website was showing all the 2011 and 2012 X-3 28i's with having the 2.0 L. He put me on hold to run my question by someone else, and came back with the same answer. When I told him there must be a serious mistake because all the vehicles I was looking at on BMW's website indicated a 3.0 L, he stood by his answer. I had to call BMW-USA Customer Service to verify BMW's engine listings on the certified vehicle website were correct, and the dealership was providing the wrong information on the car they were selling. I will never buy a car from these people...the engine size is a critical question which deserves a correct answer!!!

Poor sales experience

I had called sales department because I was interested in buying a 2012 certified X-3 28i. I asked the salesman, who answered the phone, to give me a someone who was knowledgeable on the X-3 which they had advertised. This vehicle was also listed on BMW's certified vehicle website. The salesman indicated he was the person for that, so I asked him if the engine was a 2.0 L four cylinder, or a 3.0 L six cylinder. He indicated it was the 2.0 L four cylinder. I challenged him on this because BMW's website was showing all the 2011 and 2012 X-3 28i's with having the 2.0 L. He put me on hold to run my question by someone else, and came back with the same answer. When I told him there must be a serious mistake because all the vehicles I was looking at on BMW's website indicated a 3.0 L, he stood by his answer. I had to call BMW-USA Customer Service to verify BMW's engine listings on the certified vehicle website were correct, and the dealership was providing the wrong information on the car they were selling. I will never buy a car from these people...the engine size is a critical question which deserves a correct answer!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

On June 24th at approximately 4 pm, our associate did provide incorrect information to this customer. While 2012 was the first model year of the 2.0L 4 cylinder engine, that engine was used only in the 3 series and 5 series during that model year. Our associate immediately e-mailed the customer with the correct information, and had a dialogue via email, which we are happy to provide. We apologize for the incorrect information.

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Great knowledge

They had the car I was looking for and had a great price on it. No brainer

Great knowledge

They had the car I was looking for and had a great price on it. No brainer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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X6 Purchase

The sales manager, David Lee, runs a well oiled sales staff. They are knowledgeable, courteous, and very professional.

X6 Purchase

The sales manager, David Lee, runs a well oiled sales staff. They are knowledgeable, courteous, and very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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