Proud Ford owner
Don’t buy here they don’t care about there customers! This is not Boone Ford anymore!!! There online prices are a lie they just want to take your money !
Matt, I am really sorry to see you had a poor experience here. I would like to figure out what happened with your experience. What you are describing is not how we conduct ourselves. We put our best price right on the windshield of every vehicle available for purchase on the lot both new and used. Unfortunately I don't have enough information to see how we can make things right for you. Please call me at 360-943-9300 and ask for Zach, I am the General Manager here at Mullinax Ford of Olympia.
Now the rest of the story...........
I used to be a lifetime loyal fan to one of the other big 3 American manufacturers. For over 35 years I faithfully purchased the other guys cars, at least a dozen and a half. All of that ended last Sunday. I went to Mullinax on a Sunday evening with my son to explore the options I couldn’t find at my dealership. (We had one hour to kill before our dinner reservations were ready) What I wanted and what I got, greatly surpassed my expectations! My salesman was Mike Murphy and the only other employee I interacted with was Diane Adams. Their conversations with me were as professional, courteous and respectful as if they were speaking to the CEO of Ford Motor Company. No hassling, no haggling and no, what I call “Dump-truck Salesmanship”. So after returning the next morning with my trade-in, I took the new Ford Fusion Hybrid on a test ride, and returned guiltless about my brand loyalty to the other brand! What I ended up buying was so far superior in terms of safety, fuel efficiency, dependability and vastly technologically superior. Kudos to Ford! After driving this car the last several days my commitment to Ford equals their commitment to my family’s’ safety. And as far as Mullinax-(we all know how some dealerships value our money), they valued my trust and built a solid cornerstone to our relationship, I will share with for generations. Customer service was priority to the sale-period! Did I mention that I got the car at ZERO percent interest, with no money down! Mike Murphy and Diane Adam’s got my attention, Mullinax now has my business, and I have become a loyal Ford owner.
From walking onto the lot to driving home in my Ranger, Ben and everyone at Mullinax made this car buying experience the best I have ever had. We didn't even consider that it was Black Friday, it was simply the time we had to shop. While the dealership was understandably busy, we were at all times made to feel we were their priority. I would recommend driving to Olympia and dealing with an amazing group of wonderful people.
2013 Ford Escape by Appointment
No bargaining...just good sales service by Jeffrey. Car I found on Internet turned out to be a smokers car and Jeffrey was fairly sure I would not like it so was prepared with an exact year and model with a bonus of less miles on the odometer and this is the one I purchased. Thank you Jeffrey.
Thank you, Donna! We're so happy to hear that Jeffrey took such great care of you throughout your visit and was able to get you into a vehicle that suits your needs! We really appreciate you taking the time to share your experience and we're looking forward to your next visit!
Would not recommend
I purchased a used car. I was told before I could pick it up that they were replacing windshield, brakes and electrical for window. The windshield is not sealed properly, brakes squeal and will need to be replaced ( I only have put 4000k miles on it) window has stuck and I cannot use as it needs a new motor. They're good to follow up to see if you're happy with your vehicle, but when you Express concerns no follow up. I spent all my savings for a vehicle I have to repair things that were supposed to be done. Oh and I waited a week to pick it up for that reason.
Thank you for your feed back, we truly appreciate your business and we are sorry to hear your having car trouble. Can you reach out to us so we can try our best to help you? -Zach Dodge, General Manager
My wife and I traded in several vehicles for an awesome deal on a used truck. Virgilio was very patient as we worked through the appraisal. They stayed late to get the paperwork done. The truck was clean and washed. They even got the smoke smell out. I would buy from them again.
Pleasant car buying experience.
In the past six months I've purchased an Edge and Mustang from Mullinax Ford. Both transactions were handled by Ryan, who is an exceptional sales person. I never felt pressured and Ryan made a special effort to find the vehicles I wanted. Mullinax service staff are also friendly and courteous. I've now purchased 3 new vehicles from Mullinax and I will be going back when it's time for my 4th.
Ben had Outstanding Customer Service
My service agent Ben was very professional and helpful while working with us. He answered all of our questions and was not pushy. I would highly recommend Ben as a sales agent to anyone buying a car.
They make car buying easy with no strings attached
Traveled all the way from Wisconsin to Olympia Washington to purchase a particular (hard to find) model with Mullinax Ford. The upfront/out the door price had no strings attached. They are honest and friendly. Exceptional treatment provided to me knowing that I would not be back for service since I lived 1,750 miles away. Salesperson Casey was terrific.
Buying a new car
on their web site as to what car that I wanted and brought it to the dealer. Claudia was excellent, went and got the car for a test drive and I got everything I wanted on it. Excellent service.olympia