Reviews
Purchased a brand new ford at mullinax it sits in the
Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude
Purchased a brand new ford at mullinax it sits in the
Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Initial email communication with Juan (Sales Manager) was
Initial email communication with Juan (Sales Manager) was fast and helpful. We probably exchanged a dozen email before I decided to come in. My sales rep was Jonathan and in all honesty, you could not find a nicer, more knowledgeable or a man with integrity than Jonathan. One minor glitch would be the poor personality and disrespectful behavior of the finance manager that handled my paperwork. But he did get better as things went forward. I highly recommend this dealership and to top it off, my wife and I both love the car. Thank you Mullinax Ford.
Initial email communication with Juan (Sales Manager) was
Initial email communication with Juan (Sales Manager) was fast and helpful. We probably exchanged a dozen email before I decided to come in. My sales rep was Jonathan and in all honesty, you could not find a nicer, more knowledgeable or a man with integrity than Jonathan. One minor glitch would be the poor personality and disrespectful behavior of the finance manager that handled my paperwork. But he did get better as things went forward. I highly recommend this dealership and to top it off, my wife and I both love the car. Thank you Mullinax Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your detailed review, Rob! We're thrilled to hear that both Juan and Jonathan provided helpful, professional service and that you and your wife are loving your new car. We appreciate your honest feedback and are glad the overall experience was a positive one—your recommendation means a lot to us!
There are nice sales people there, and at least they knew
There are nice sales people there, and at least they knew quite a bit about electric cars and trucks (unlike some dealerships and sales people!). They do not work on commission, just on number of cars sold, so lower pressure to upsell. They did not know the details of the Ford Charge Station Pro, that this is what enables the truck to have Bidirectional Power to your house, or that it is an 80 AMP LEVEL 2 CHARGER, or that the included installation is worth another about $1500! This led to it not being included with my truck, instead there was a small credit added. They say they cannot do anything about it, but I will keep trying until I get the charger that I need for the full functionality of my truck!
There are nice sales people there, and at least they knew
There are nice sales people there, and at least they knew quite a bit about electric cars and trucks (unlike some dealerships and sales people!). They do not work on commission, just on number of cars sold, so lower pressure to upsell. They did not know the details of the Ford Charge Station Pro, that this is what enables the truck to have Bidirectional Power to your house, or that it is an 80 AMP LEVEL 2 CHARGER, or that the included installation is worth another about $1500! This led to it not being included with my truck, instead there was a small credit added. They say they cannot do anything about it, but I will keep trying until I get the charger that I need for the full functionality of my truck!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your detailed feedback, Caringvet! We're glad you appreciated the knowledge of our sales team and our lower-pressure approach, especially regarding electric vehicles. We’re sorry to hear about the issue with the Ford Charge Station Pro and encourage you to continue working with us to find a resolution—we’re here to help!
Very easy process, everything was straightforward.
Very easy process, everything was straightforward. Chad was great to work with. Took a little longer than we expected to get the truck prepped and ready to take home, but we bought one that had just hit the lot so not a huge deal.
Very easy process, everything was straightforward.
Very easy process, everything was straightforward. Chad was great to work with. Took a little longer than we expected to get the truck prepped and ready to take home, but we bought one that had just hit the lot so not a huge deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scotthanna67, thanks for the great review! We're glad to hear that your car-buying process was easy and straightforward, and that Chad provided excellent service. We appreciate your patience while your truck was being prepped – sometimes those fresh-off-the-lot vehicles need a little extra attention. Enjoy your new ride!
Tom Keefe was very patient and helpful in the whole
Tom Keefe was very patient and helpful in the whole process. I will definitely recommend him to my friends and family. Great experience
Tom Keefe was very patient and helpful in the whole
Tom Keefe was very patient and helpful in the whole process. I will definitely recommend him to my friends and family. Great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Judy! We're glad to hear that Tom's patience and helpfulness made your experience a great one. We appreciate your recommendation and look forward to assisting you again!
I found everyone at Mullinax Ford of Olympia to be
I found everyone at Mullinax Ford of Olympia to be professional, friendly, and helpful. The amenities are awesome. It was a fun experience. Shout out to Mr. Casper!
I found everyone at Mullinax Ford of Olympia to be
I found everyone at Mullinax Ford of Olympia to be professional, friendly, and helpful. The amenities are awesome. It was a fun experience. Shout out to Mr. Casper!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, J. Gaston! We're glad our team's professionalism and friendliness stood out and that you enjoyed the amenities. Shout out to Mr. Casper for making your experience even better!
I want to take this opportunity to acknowledge Mr.
I want to take this opportunity to acknowledge Mr. Austin W. McKinzie. He made my experience with the purchase of my Escape very easy. He is very professional and knowledgeable about the vehicle I wanted to purchase. Austin explained all the features of the vehicle to my satisfaction. He is an excellent asset to your organization. I would recommend a cash award, if that is available, to let him know that he is appreciated for the work he does. Thank you Austin! Gloria Hilman
I want to take this opportunity to acknowledge Mr.
I want to take this opportunity to acknowledge Mr. Austin W. McKinzie. He made my experience with the purchase of my Escape very easy. He is very professional and knowledgeable about the vehicle I wanted to purchase. Austin explained all the features of the vehicle to my satisfaction. He is an excellent asset to your organization. I would recommend a cash award, if that is available, to let him know that he is appreciated for the work he does. Thank you Austin! Gloria Hilman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review, Gloria! We're thrilled to hear that Austin made your Escape purchase such a smooth and satisfying experience, and we'll certainly share your kind words with him. Your recommendation means a lot, and we're glad to have such a dedicated and knowledgeable professional on our team.
This review is for Diane Adams, Financial Manager, from
This review is for Diane Adams, Financial Manager, from Mullinax Ford in Olympia, Washington. Ms. Adams explained every detail of the contract with us. She was very thorough. She is very professional and very pleasant. I recommend a cash award be given to Ms. Adam. Thank you, Gloria Hilman
This review is for Diane Adams, Financial Manager, from
This review is for Diane Adams, Financial Manager, from Mullinax Ford in Olympia, Washington. Ms. Adams explained every detail of the contract with us. She was very thorough. She is very professional and very pleasant. I recommend a cash award be given to Ms. Adam. Thank you, Gloria Hilman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Gloria! We're delighted that Diane provided such thorough and professional service, ensuring you fully understood every contract detail. Your kind words and recommendation for her are greatly appreciated, and we'll pass along your feedback.
I would like to take this opportunity to say that Austin,
I would like to take this opportunity to say that Austin, from Mullinax in Olympia, WA is an excellent sales representative. He was extremely knowledgeable about the vehicle I wanted, answered every single question I had. Showed me all the features in my car so I had a better understanding of how everything worked.. I don’t know if you have cash awards as an incentives, but I would recommend a cash award for Austin. Thank you Austin for all you did to make the purchase of my car a wonderful experience.. Gloria Hilman
I would like to take this opportunity to say that Austin,
I would like to take this opportunity to say that Austin, from Mullinax in Olympia, WA is an excellent sales representative. He was extremely knowledgeable about the vehicle I wanted, answered every single question I had. Showed me all the features in my car so I had a better understanding of how everything worked.. I don’t know if you have cash awards as an incentives, but I would recommend a cash award for Austin. Thank you Austin for all you did to make the purchase of my car a wonderful experience.. Gloria Hilman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Gloria! We're delighted to hear that Austin provided you with such excellent service, ensuring you were fully informed and comfortable with your new vehicle. Your suggestion to recognize Austin's hard work is much appreciated, and we're thrilled that he made your car purchase a wonderful experience.
After purchasing 3 trucks here I wouldn't recommend any
After purchasing 3 trucks here I wouldn't recommend any ford dealership. I thought the truck we were buying was on sale for $54,000.00 plus tax, license, etc. After it was written up and was $65,000.00 I was shocked!! Then I was told that because I wasn't financing through ford I didn't get the sale price!! Seriously that didn't say that anywhere in plain English!!
After purchasing 3 trucks here I wouldn't recommend any
After purchasing 3 trucks here I wouldn't recommend any ford dealership. I thought the truck we were buying was on sale for $54,000.00 plus tax, license, etc. After it was written up and was $65,000.00 I was shocked!! Then I was told that because I wasn't financing through ford I didn't get the sale price!! Seriously that didn't say that anywhere in plain English!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car