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Mullinax Ford of Olympia

(752 reviews)
Visit Mullinax Ford of Olympia
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 10:00am–6:00pm Closed
2019 consumer dealer award
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2019 consumer dealer award

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New (866) 969-1221 (866) 969-1221
Used (866) 974-9438 (866) 974-9438
Service (866) 979-3061 (866) 979-3061

Inventory

See all 516 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2007.
Shopping for a new vehicle? Point your wheels toward Mullinax Ford of Olympia and our huge inventory of new used and certified pre-owned trucks SUVs and vans.

Let us put you in the driver's seat of a new Ford F-150 Bronco Explorer Edge Mustang or any other model that meets your needs. Our Olympia location is accessible to buyers throughout the metro area.

Mullinax Ford of Olympia is one of the region's top dealerships because we make the buying process simple and convenient with Up Front Pricing and no dealer fees.
Up Front Pricing No Dealer Fees Huge Selection

Service center

Phone number (866) 979-3061

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(752 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of Olympia from DealerRater.

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Purchased a brand new ford at mullinax it sits in the

Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude

Purchased a brand new ford at mullinax it sits in the

Purchased a brand new ford at mullinax it sits in the driveway don't run called mullnax they said they might be able to look at it in2 months luckily Titus will is going to fix it today service at mullinax is terrible and the girl on the phone is very rude

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Initial email communication with Juan (Sales Manager) was

Initial email communication with Juan (Sales Manager) was fast and helpful. We probably exchanged a dozen email before I decided to come in. My sales rep was Jonathan and in all honesty, you could not find a nicer, more knowledgeable or a man with integrity than Jonathan. One minor glitch would be the poor personality and disrespectful behavior of the finance manager that handled my paperwork. But he did get better as things went forward. I highly recommend this dealership and to top it off, my wife and I both love the car. Thank you Mullinax Ford.

Initial email communication with Juan (Sales Manager) was

Initial email communication with Juan (Sales Manager) was fast and helpful. We probably exchanged a dozen email before I decided to come in. My sales rep was Jonathan and in all honesty, you could not find a nicer, more knowledgeable or a man with integrity than Jonathan. One minor glitch would be the poor personality and disrespectful behavior of the finance manager that handled my paperwork. But he did get better as things went forward. I highly recommend this dealership and to top it off, my wife and I both love the car. Thank you Mullinax Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your detailed review, Rob! We're thrilled to hear that both Juan and Jonathan provided helpful, professional service and that you and your wife are loving your new car. We appreciate your honest feedback and are glad the overall experience was a positive one—your recommendation means a lot to us!

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There are nice sales people there, and at least they knew

There are nice sales people there, and at least they knew quite a bit about electric cars and trucks (unlike some dealerships and sales people!). They do not work on commission, just on number of cars sold, so lower pressure to upsell. They did not know the details of the Ford Charge Station Pro, that this is what enables the truck to have Bidirectional Power to your house, or that it is an 80 AMP LEVEL 2 CHARGER, or that the included installation is worth another about $1500! This led to it not being included with my truck, instead there was a small credit added. They say they cannot do anything about it, but I will keep trying until I get the charger that I need for the full functionality of my truck!

There are nice sales people there, and at least they knew

There are nice sales people there, and at least they knew quite a bit about electric cars and trucks (unlike some dealerships and sales people!). They do not work on commission, just on number of cars sold, so lower pressure to upsell. They did not know the details of the Ford Charge Station Pro, that this is what enables the truck to have Bidirectional Power to your house, or that it is an 80 AMP LEVEL 2 CHARGER, or that the included installation is worth another about $1500! This led to it not being included with my truck, instead there was a small credit added. They say they cannot do anything about it, but I will keep trying until I get the charger that I need for the full functionality of my truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed feedback, Caringvet! We're glad you appreciated the knowledge of our sales team and our lower-pressure approach, especially regarding electric vehicles. We’re sorry to hear about the issue with the Ford Charge Station Pro and encourage you to continue working with us to find a resolution—we’re here to help!

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Very easy process, everything was straightforward.

Very easy process, everything was straightforward. Chad was great to work with. Took a little longer than we expected to get the truck prepped and ready to take home, but we bought one that had just hit the lot so not a huge deal.

Very easy process, everything was straightforward.

Very easy process, everything was straightforward. Chad was great to work with. Took a little longer than we expected to get the truck prepped and ready to take home, but we bought one that had just hit the lot so not a huge deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Scotthanna67, thanks for the great review! We're glad to hear that your car-buying process was easy and straightforward, and that Chad provided excellent service. We appreciate your patience while your truck was being prepped – sometimes those fresh-off-the-lot vehicles need a little extra attention. Enjoy your new ride!

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Tom Keefe was very patient and helpful in the whole

Tom Keefe was very patient and helpful in the whole process. I will definitely recommend him to my friends and family. Great experience

Tom Keefe was very patient and helpful in the whole

Tom Keefe was very patient and helpful in the whole process. I will definitely recommend him to my friends and family. Great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Judy! We're glad to hear that Tom's patience and helpfulness made your experience a great one. We appreciate your recommendation and look forward to assisting you again!

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I found everyone at Mullinax Ford of Olympia to be

I found everyone at Mullinax Ford of Olympia to be professional, friendly, and helpful. The amenities are awesome. It was a fun experience. Shout out to Mr. Casper!

I found everyone at Mullinax Ford of Olympia to be

I found everyone at Mullinax Ford of Olympia to be professional, friendly, and helpful. The amenities are awesome. It was a fun experience. Shout out to Mr. Casper!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your great review, J. Gaston! We're glad our team's professionalism and friendliness stood out and that you enjoyed the amenities. Shout out to Mr. Casper for making your experience even better!

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I want to take this opportunity to acknowledge Mr.

I want to take this opportunity to acknowledge Mr. Austin W. McKinzie. He made my experience with the purchase of my Escape very easy. He is very professional and knowledgeable about the vehicle I wanted to purchase. Austin explained all the features of the vehicle to my satisfaction. He is an excellent asset to your organization. I would recommend a cash award, if that is available, to let him know that he is appreciated for the work he does. Thank you Austin! Gloria Hilman

I want to take this opportunity to acknowledge Mr.

I want to take this opportunity to acknowledge Mr. Austin W. McKinzie. He made my experience with the purchase of my Escape very easy. He is very professional and knowledgeable about the vehicle I wanted to purchase. Austin explained all the features of the vehicle to my satisfaction. He is an excellent asset to your organization. I would recommend a cash award, if that is available, to let him know that he is appreciated for the work he does. Thank you Austin! Gloria Hilman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your excellent review, Gloria! We're thrilled to hear that Austin made your Escape purchase such a smooth and satisfying experience, and we'll certainly share your kind words with him. Your recommendation means a lot, and we're glad to have such a dedicated and knowledgeable professional on our team.

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This review is for Diane Adams, Financial Manager, from

This review is for Diane Adams, Financial Manager, from Mullinax Ford in Olympia, Washington. Ms. Adams explained every detail of the contract with us. She was very thorough. She is very professional and very pleasant. I recommend a cash award be given to Ms. Adam. Thank you, Gloria Hilman

This review is for Diane Adams, Financial Manager, from

This review is for Diane Adams, Financial Manager, from Mullinax Ford in Olympia, Washington. Ms. Adams explained every detail of the contract with us. She was very thorough. She is very professional and very pleasant. I recommend a cash award be given to Ms. Adam. Thank you, Gloria Hilman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Gloria! We're delighted that Diane provided such thorough and professional service, ensuring you fully understood every contract detail. Your kind words and recommendation for her are greatly appreciated, and we'll pass along your feedback.

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I would like to take this opportunity to say that Austin,

I would like to take this opportunity to say that Austin, from Mullinax in Olympia, WA is an excellent sales representative. He was extremely knowledgeable about the vehicle I wanted, answered every single question I had. Showed me all the features in my car so I had a better understanding of how everything worked.. I don’t know if you have cash awards as an incentives, but I would recommend a cash award for Austin. Thank you Austin for all you did to make the purchase of my car a wonderful experience.. Gloria Hilman

I would like to take this opportunity to say that Austin,

I would like to take this opportunity to say that Austin, from Mullinax in Olympia, WA is an excellent sales representative. He was extremely knowledgeable about the vehicle I wanted, answered every single question I had. Showed me all the features in my car so I had a better understanding of how everything worked.. I don’t know if you have cash awards as an incentives, but I would recommend a cash award for Austin. Thank you Austin for all you did to make the purchase of my car a wonderful experience.. Gloria Hilman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience, Gloria! We're delighted to hear that Austin provided you with such excellent service, ensuring you were fully informed and comfortable with your new vehicle. Your suggestion to recognize Austin's hard work is much appreciated, and we're thrilled that he made your car purchase a wonderful experience.

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After purchasing 3 trucks here I wouldn't recommend any

After purchasing 3 trucks here I wouldn't recommend any ford dealership. I thought the truck we were buying was on sale for $54,000.00 plus tax, license, etc. After it was written up and was $65,000.00 I was shocked!! Then I was told that because I wasn't financing through ford I didn't get the sale price!! Seriously that didn't say that anywhere in plain English!!

After purchasing 3 trucks here I wouldn't recommend any

After purchasing 3 trucks here I wouldn't recommend any ford dealership. I thought the truck we were buying was on sale for $54,000.00 plus tax, license, etc. After it was written up and was $65,000.00 I was shocked!! Then I was told that because I wasn't financing through ford I didn't get the sale price!! Seriously that didn't say that anywhere in plain English!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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