Sunnyside Acura

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.0
(607 reviews)
Visit Sunnyside Acura
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (603) 635-4282 (603) 635-4282
Used (603) 635-4303 (603) 635-4303
Service (603) 635-4819 (603) 635-4819

Inventory

See all 211 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2020.
At Sunnyside Acura, we are dedicated professionals who create lasting relationships with our customers and our community. We are committed to providing consistent, personalized service that exceeds our customers’ expectations of value and quality throughout the ownership experience, without exception. Customer dedication has helped us earn the 2021 Acura Precision Team Award (19 time recipient - 13 years in a row).
Performance & Pride

Service center

Phone number (603) 635-4819

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

4.0
(607 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

So incredibly dishonest from the very beginning.

So incredibly dishonest from the very beginning. They lied about the value of the car. They ripped me off on my trade. They lied about where I could get the car serviced. They lied multiple times to the better business bureau. My salesperson was Alex could not have been more slimy. Telling me that he didn't want my wife to come look at the vehicle. Telling me that he could refinance the loan. Calling me over a dozen times saying " congratulations " before telling me a price that was way over what was agreed upon. It took me almost 6 months to finally get in touch with the person from the corporate offices that emailed me when I purchased the car telling me that he's " sorry". Apparently the dealerships are on their own and don't need to comply with any standards set by the corporate offices. So they can pretty much do whatever they want. This was the worst sales experience I've ever encountered. Do yourself a favor and go anywhere else.

1.0

So incredibly dishonest from the very beginning.

So incredibly dishonest from the very beginning. They lied about the value of the car. They ripped me off on my trade. They lied about where I could get the car serviced. They lied multiple times to the better business bureau. My salesperson was Alex could not have been more slimy. Telling me that he didn't want my wife to come look at the vehicle. Telling me that he could refinance the loan. Calling me over a dozen times saying " congratulations " before telling me a price that was way over what was agreed upon. It took me almost 6 months to finally get in touch with the person from the corporate offices that emailed me when I purchased the car telling me that he's " sorry". Apparently the dealerships are on their own and don't need to comply with any standards set by the corporate offices. So they can pretty much do whatever they want. This was the worst sales experience I've ever encountered. Do yourself a favor and go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Show full review
1.0

I recently took my car into Sunny Side Acura (SSA) for an

I recently took my car into Sunny Side Acura (SSA) for an issue with my NAV unit. The unit had been having issues since I bought the car, and I reported it to SSA repeatedly but they said it needed to be completely broken before they would look at it. It happened about a hundred times (give or take), and all I did, was turn off the car and restarted it. Did this for the first year and a half but it worked. However, while I was on the road one day, I had to call Acura Roadside Assistance to get my car started since it was dead - the NAV completely died and drained the battery while sitting overnight at a hotel. I called SSA and let them know that I was stranded and Acura Roadside came out to get my car started but the NAV and other features were dead, including my blindspot monitoring. I spoke with a SSA customer service rep and she said they were too busy this month to look at it, try next month. The Acura Roadside Tech was there and gave me ideas where to go but I pushed back repeatedly to SSA and stated that Acura said I shouldn't drive the car since it was unsafe. She finely agreed, and said bring it in and they will get to it at some point. I asked about a loaner, she had none, and stated it would be weeks before they get one. I called a week later about the car and she was again, unhelpful, and extremely rude, and said no loaner. When I mean rude, I cannot state it enough, my phone was on speaker and the people around me at that time were absolutely appalled and shocked with her behavior and they supported me well through this - they recommended a call to management. So I called the service manager, he was nice and helpful, he got me loaner of my choice and agreed that each week they will call me and give me an update on my Acura. After the third week I called, since they didn't, as they agreed to and I spoke with my service agent again, who lashed out at me stating that she had no idea what was going on with my car and she will call me when it was done. Since my phone was on speaker everyone in the restaurant waiting area were appalled and made comments to me how they would never tolerate a service agent speaking to them like that - that's how bad it was. At this point it had been approaching a month, so I contacted the state of NH and it was determined that my car would qualify for the lemon law after one month, which it was getting very close to that time. Ironically, I finally get the car back one day shy of the lemon law. I didn't get an apology for the month it took to get the car fixed. On the way home I was driving, and when I made a lane change I almost hit someone in my blindspot, since the blindspot was still not working, even though I asked them to fix it. So the repair was not finished as I asked for in the beginning. What I do not understand, is that we agreed to meet in the middle, just one call a week and that's all I wanted. I didn't want to bug SSA, I get they are busy, a two minute call once a week seems reasonable and they agreed to it. It didn't even bother me that she was unpleasant and unprofessional the first time, hey we all have bad days I get it, but over and over again is too much and unprofessional. Overall, this service really upset me and no one along the way really seemed concerned over the quality of service that was provided. I don’t really know what else to say about the whole thing. I’ll also write an official complaint to Acura shortly (the whole story, this is shortened for this review) as well since it is important, they know of this experience as well.

1.0

I recently took my car into Sunny Side Acura (SSA) for an

I recently took my car into Sunny Side Acura (SSA) for an issue with my NAV unit. The unit had been having issues since I bought the car, and I reported it to SSA repeatedly but they said it needed to be completely broken before they would look at it. It happened about a hundred times (give or take), and all I did, was turn off the car and restarted it. Did this for the first year and a half but it worked. However, while I was on the road one day, I had to call Acura Roadside Assistance to get my car started since it was dead - the NAV completely died and drained the battery while sitting overnight at a hotel. I called SSA and let them know that I was stranded and Acura Roadside came out to get my car started but the NAV and other features were dead, including my blindspot monitoring. I spoke with a SSA customer service rep and she said they were too busy this month to look at it, try next month. The Acura Roadside Tech was there and gave me ideas where to go but I pushed back repeatedly to SSA and stated that Acura said I shouldn't drive the car since it was unsafe. She finely agreed, and said bring it in and they will get to it at some point. I asked about a loaner, she had none, and stated it would be weeks before they get one. I called a week later about the car and she was again, unhelpful, and extremely rude, and said no loaner. When I mean rude, I cannot state it enough, my phone was on speaker and the people around me at that time were absolutely appalled and shocked with her behavior and they supported me well through this - they recommended a call to management. So I called the service manager, he was nice and helpful, he got me loaner of my choice and agreed that each week they will call me and give me an update on my Acura. After the third week I called, since they didn't, as they agreed to and I spoke with my service agent again, who lashed out at me stating that she had no idea what was going on with my car and she will call me when it was done. Since my phone was on speaker everyone in the restaurant waiting area were appalled and made comments to me how they would never tolerate a service agent speaking to them like that - that's how bad it was. At this point it had been approaching a month, so I contacted the state of NH and it was determined that my car would qualify for the lemon law after one month, which it was getting very close to that time. Ironically, I finally get the car back one day shy of the lemon law. I didn't get an apology for the month it took to get the car fixed. On the way home I was driving, and when I made a lane change I almost hit someone in my blindspot, since the blindspot was still not working, even though I asked them to fix it. So the repair was not finished as I asked for in the beginning. What I do not understand, is that we agreed to meet in the middle, just one call a week and that's all I wanted. I didn't want to bug SSA, I get they are busy, a two minute call once a week seems reasonable and they agreed to it. It didn't even bother me that she was unpleasant and unprofessional the first time, hey we all have bad days I get it, but over and over again is too much and unprofessional. Overall, this service really upset me and no one along the way really seemed concerned over the quality of service that was provided. I don’t really know what else to say about the whole thing. I’ll also write an official complaint to Acura shortly (the whole story, this is shortened for this review) as well since it is important, they know of this experience as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Show full review
5.0

We recently purchased a used Acura MDX.

We recently purchased a used Acura MDX. We had a great experience thanks to our sales rep, Veronica. She as extremely patient and went above and beyond to make sure that we were satisfied. If you are shopping for an Acura, make sure that you ask for Veronica. She never pressured us and was a pleasure to work with.

5.0

We recently purchased a used Acura MDX.

We recently purchased a used Acura MDX. We had a great experience thanks to our sales rep, Veronica. She as extremely patient and went above and beyond to make sure that we were satisfied. If you are shopping for an Acura, make sure that you ask for Veronica. She never pressured us and was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Here at Sunnyside Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Show full review
1.0

Lousy….

Lousy…. Was in the market for a new car with a possible trade but definitely had the cash to purchase but another customer came in at the same time as me and was given priority despite the fact that I had scheduled a test drive. Very disappointed!

1.0

Lousy….

Lousy…. Was in the market for a new car with a possible trade but definitely had the cash to purchase but another customer came in at the same time as me and was given priority despite the fact that I had scheduled a test drive. Very disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Show full review
5.0

Veronica at Sunnyside Acura was amazing to work with.

Veronica at Sunnyside Acura was amazing to work with. She was extremely patient and diligent during the purchase of my new MDX. She took the time to walk me through all of the features and go with me on a test drive. I enjoyed my time working with Veronica, and would highly recommend her to anyone looking for a new vehicle.

5.0

Veronica at Sunnyside Acura was amazing to work with.

Veronica at Sunnyside Acura was amazing to work with. She was extremely patient and diligent during the purchase of my new MDX. She took the time to walk me through all of the features and go with me on a test drive. I enjoyed my time working with Veronica, and would highly recommend her to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
1.0

Bought an expensive used vehicle from them.

Bought an expensive used vehicle from them. The vehicle failed inspection. I tried to resolve the problem with them but they never came through.

1.0

Bought an expensive used vehicle from them.

Bought an expensive used vehicle from them. The vehicle failed inspection. I tried to resolve the problem with them but they never came through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Show full review
5.0

Great experience with Sunnyside Acura.

Great experience with Sunnyside Acura. After having such a horrible experience with another dealership I can’t say enough great things about this place. Starting from the “dream team “used car sales (Austin and Steve) to the finance guy(Yaz) Thank you!!! Will definitely Recommend to family and friends!

5.0

Great experience with Sunnyside Acura.

Great experience with Sunnyside Acura. After having such a horrible experience with another dealership I can’t say enough great things about this place. Starting from the “dream team “used car sales (Austin and Steve) to the finance guy(Yaz) Thank you!!! Will definitely Recommend to family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Give them a chance to earn your business

Great friendly staffs, super easy to work with, zero pressure, overall best dealership I’ve ever visited. Have to put them on the list when shopping for Acura

5.0

Give them a chance to earn your business

Great friendly staffs, super easy to work with, zero pressure, overall best dealership I’ve ever visited. Have to put them on the list when shopping for Acura

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello Kan. Thank you for your wonderful feedback. We're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

Show full review
5.0

Professional and transparent.

I worked with Julia to buy an MDX. From the beginning of the process, she was professional, confident, knowledgable and fully transparent. She was able to quickly, and calmly, put to rest any and all questions and objections I had during the deal. I've been buying cars for decades and Julia is far and away the best sales consultant I've ever dealt with. Her help with setting up, and understanding, of the car's technology after the sale was an added bonus. I do wish the buying process was a bit quicker, however. Start to finish, the deal took four hours.

5.0

Professional and transparent.

I worked with Julia to buy an MDX. From the beginning of the process, she was professional, confident, knowledgable and fully transparent. She was able to quickly, and calmly, put to rest any and all questions and objections I had during the deal. I've been buying cars for decades and Julia is far and away the best sales consultant I've ever dealt with. Her help with setting up, and understanding, of the car's technology after the sale was an added bonus. I do wish the buying process was a bit quicker, however. Start to finish, the deal took four hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello Dale, we're happy you found our staff to be so supportive during your experience here at Sunnyside Acura. Thank you for taking the time to leave a review. If you have any questions give us a call or stop by anytime.

Show full review
5.0

So I needed the original window sticker for my Acura NSX

So I needed the original window sticker for my Acura NSX that was purchased at this selling dealer I didn’t buy it from them and the only way to get a replacement is to get it from them. What amazing people here they called me back sent it to me didn’t charge me for it so friendly such good people here thank you really appreciate it five stars all around. Most places wouldn’t care about trying to go the extra mile or help you they really did. A+++++!!!!

5.0

So I needed the original window sticker for my Acura NSX

So I needed the original window sticker for my Acura NSX that was purchased at this selling dealer I didn’t buy it from them and the only way to get a replacement is to get it from them. What amazing people here they called me back sent it to me didn’t charge me for it so friendly such good people here thank you really appreciate it five stars all around. Most places wouldn’t care about trying to go the extra mile or help you they really did. A+++++!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 607 reviews