Reviews
Great service by Cyrus, Ms.
Great service by Cyrus, Ms. Dora and finance manager. Highly reccomended. They gave a great deal on my car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Everyone was very professional.
Everyone was very professional. Dealership was very friendly and customer orientatied. My salesperson Tommy yuk was awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Barbara, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nothing to say much …after the customer gets the car
Nothing to say much …after the customer gets the car there don’t care no more
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding of your experience. Please reach out to our General Manager at (855) 627-3055 at your earliest convenience.
Great Second Experience buying a vehicle from Ali G.
Great Second Experience buying a vehicle from Ali G. Continually impressed by his knowledge and will to provide top not service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased you enjoyed your visit to BMW of West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience buying a certified pre owned vehicle
Great experience buying a certified pre owned vehicle from BMW of West Houston. Angelo Magalio Client Advisor at the dealership was just amazing to work with. Shout out to Maria Moncada Vice President ,Sonic Automotive Dealership for her help during the buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased you enjoyed your visit to BMW of West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
This please is amazing to shop and service.
This please is amazing to shop and service. They have always treated me with value 5stars
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris, we are so pleased you enjoyed your visit to BMW of West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
Overall the dealership itself is very clean and the
Overall the dealership itself is very clean and the employees are very friendly. The whole process of purchasing my vehicle was quick and easy. There were a few issues with my vehicle after I purchased it and took it home. But my sales rep Mahamane Maiga took care of everything and got me a loaner while I waited for my vehicle to be ready. I highly recommend him if you are buying your vehicle from that location, he will do everything he can to help you. I am very disappointed in Mr.Richard Beard, he is a finance manager who finished up my paperwork and took my down payment. I reached out to him first by email with the issues I was having with my vehicle and he never responded to me at all. I kinda felt like he was happy to take my money but not happy to respond to my email. Even if it wasn't part of his job to deal with these type of issues, as a manager I expected at least a response on what I should do. I also felt like he was trying to play with my APR percentage even with my excellent credit score, but thats ok I will refinance with my bank. I also noticed i got charged $899 for PERMAPLATE, this was not mentioned to me at all, but i guess it's my fault for not paying attention. I also feel like my extended warranty was overpriced, watch out for that aswell.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cris, We truly appreciate you bringing your experience to our attention. Our General Manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 627-3055. We look forward to hearing from you.
Superb Service by Ali.
Superb Service by Ali. Short waiting times and a fast deal. Will surely keep a long term business relationship with BMW West Houston.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Khurram, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great dealership operating very ethically and on top of
Great dealership operating very ethically and on top of everything. Very impressive from management to advisors
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ali, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good service from Ali, and Cali.
Very good service from Ali, and Cali. They resolved all my expectations and doubts... Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jose, we are so pleased you enjoyed your visit to BMW of West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!