Reviews
BMW West Houston
Marvin B. is a excellent service advisor as he is very responsive!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I would recommend this BMW for service.
The easiest way to tell if your BMW is going to be serviced correctly is to see how clean and organsized the shop is. This is a transparent service department, you can see the orderly shop clear as day. John Blevins I highly recommend in service. I trust very few shops as my X5 is a continuous cross country vehicle and need high confidence in reliability. I highly recommend BMW West Houston.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lease customer
Thank you Jose Maldonado for an A service . It was fast and everything is working properly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alex Ean Holdings, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Review
Excellent customer service, service advisor very attentive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eliana Benavides, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Total disapointment
Unfortunately, I cannot recommend this dealership. They deceived me and sold me a preowned BMW car in a bad shape and when I wanted to use the guarantee which I bought from them they said the guarantee won't cover the expenses bc the broken electric part is sometimes working sometimes not, so it is not completely broken :D Of course the list of complaints is longer. This BMW dealership is ruining the reputation of BWM I dealt with in Europe. I strongly discourage the collaboration with Angelo the seller and Marvin the mechanican.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-3055 when you have a chance. Thank you, and we look forward to hearing from you.
M3 Work
Great job, was always in contact with me from start to finish, Julio was awesome
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
COL K
Momentum BMW West Houston has a very professional and personable service advisor team. They all work together to make my experience with the Service Department enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keith Kalman, thank you so much for your positive comments about BMW of West Houston! Thank you, and have a fantastic day!
BMW Katy is the best
David Mc Cormick was the representative that helped me and he was awesome. He helped me quick and nice when I had the damaged tire. This person is 10 points!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos Gutierrez, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! We hope you have a great day!
Great Service
Overall Great Service by Juan Maldonado - Great communication and timely response
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jose at BMW West Houston
Jose is awesome! Best service provider at the dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Loriann Arthur, thank you so much for your positive comments about BMW of West Houston! We hope to be of service to you again in the future. Best wishes, BMW of West Houston