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Cherokee Auto Sales

(208 reviews)
Visit Cherokee Auto Sales
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 1:00pm–6:00pm
(866) 527-6309 (866) 527-6309

Reviews

(208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service by Jennifer !

Overall had a great experience because of Jennifer , she was an amazing salesperson and helped us out a lot and also an amazing friend! Definitely will reccomend Jennifer to a friend !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not helpful

I called twice to check on a Buick Enclave. I was told that it needed a new radio but they would install it and then it would be ready to go. No big deal. But I drove 3.5 hours to look at it and the vehicle was a complete wreck. It wouldn't even turn on! There was standing water in the floorboard!! All they had to do was tell me it wasn't in selling shape and I wouldn't have wasted a day.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best dealership ever

I love this dealership and will never go anywhere else!! Birdman and Jamie and everyone there have always given me the best experience of anywhere I have ever shopped- I most deffinately send friends and family to explore their cars and most get a car from them as I have been getting all my cars there for 10 years my latest a BMW I dearly love and is my dream car for real

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very responsive to online inquiry

I submitted a question on their website about a used vehicle they were selling. Someone called within the hour and was able to answer my question and was very courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Awesome service

I've been dealing with Cherokee auto for about four years now my family and myself have cars from them would never go to another dealer ship and when you go ask for Jennifer she's awesome...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very bad experience. All they want to do is scam!

Never deal with a place that wants you to sign an arbitrary agreement. That's the first sign of them being crooks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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very unprofessional people.

I Called this place about a car that I saw online, right after they picked up I noticed how unprofessional this guys are, they speak to people very rude, and don't sound like they want to help.I spoke to two different guys, one guy was named Ed if I'm not mistaken and the other guy I forgot to ask for his name since I was so disappointed with their customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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terrible customer service

My fiance and I walked in to look and test drive a Ford Fusion 2012. Right as we walked in, the people were very rude. They told us they were closed 5 times! And it was 35 mins til closing time. They need to get some real management around here! As we walked out, we sat in the car for a while debating how to pull out (there is no parking - very crammed). The man that told us they were closed 5 times, came out and lit a cigarette. If they were closed, wouldn't they be ready to go home? Seems to me, this company is VERY unprofessional.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Smooth processing. Great experience

My specific make and model online search landed me here. My online salesman was Jennifer. Smooth process. Happy purchase. Their detail guy is awesome. Had my ride looking brand new! I love my Enclave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A++++ dealership

I went to Cherokee Auto Sales today and bought a 2008 GMC Acadia and worked with Shannon Williams. He was very professional, no pressure, friendly, knowledgeable, and overall a fabulous salesman. Jamie (owner) was also fabulous and very helpful. Both guys went out of their way to make sure the car was ready, safe, and would be the best fit for my family. I highly recommend this dealership in helping people who need a second chance with credit. They akso work with you on down payment as well as asking price to get you and your family in the right vehicle that fits your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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