John Kennedy Subaru

I was shocked :Tony thought about a customer buying a new car (over $30,000 )from John Kennedy Subaru was asking for the money from him. The customer can't have questions about the car. I wasted my whole day there.The GM even said I broke the agreement. I ask him to investigate internally for the truth. But he said it is difficult for him.

Bought a 2022 Subaru Forester off a personal lease. Marcus Gallicio was my salesperson, and he is very knowledgeable and helpful. The used car manager, Steve, was also very helpful. There was the chip and small crack in the windshield which was previously repaired by the former lessee. This repair passed state inspection, but was still distracting as it was in the driver field of view. Both Marcus and Steve arranged to replace the windshield for me, and I only needed to pay for a fraction of the cost. Being a used vehicle, the windshield was not covered under the existing Subaru engine and drivetrain warranty and there was no longer a John Kennedy dealer warranty. However, they recognized replacing the windshield would improve driving safety (for me and other drivers on the road), which was a priority shared by all. Additionally, this gesture also delivered highly on customer satisfaction by replacing the windshield. They were very honest when discussing the available used cars, and ultimately settled on the 2022 model which was a great choice suiting my needs over the other used cars. The used car buying experience at this dealership, especially working with Marcus and Steve was fantastic!

On Monday morning, I brought my 2021 Forester to your service department with a warning lights issue. Just earlier, I had talked with Josh, who told me of no appointments available this week, but that he would try to work it in; I checked the car in with Josh, and had a lovely ride home in your courtesy car. In the afternoon, I received a text from Josh that the problem had been diagnosed, and the car would be ready late the next afternoon. Then that next morning, Josh texted that the car was ready, including my six-month maintenance, and at my request, arranged ("ensured") the courtesy car for early afternoon. Josh has surely done himself proud by me! Over 3.5 years, I have always been very satisfied with your service department, most often for six-month maintenance, and once for a tire replacement, so I have not been surprised by this latest experience, but especially delighted!! Many thanks. Bob Kirkpatrick

Ryan the technician who services our Forester is who we make all our appointments with. He is amazing

The service department refused to honor my tire service contract and told me it was expired, which it wasn't. When I argued, they went to lengths explaining how it was expired, basically gaslighting me. I left and took my car to another dealership and the contract was immediately honored.

I bought my 2006 Forrester on Dec. 28, 2005 and have had a wonderful experience as its owner. But, over the past two years, 2021 - 2022 I have had two unfortunate experiences with their Service department. Back in summer 2021, I had a big repair, and upon picking up the car, the carpets and drivers side door were smeared with an excess amount of grime and grease. I commented to Tom Listello, Sec, Manager via a web-based feedback form, and never received a reply. Today, June 17, 2022, I went in for two tires, and upon returning home, found that there was no spare tire in the trunk. When I called and spoke to the service writer, he said, it was left next to your car in the lot. I did not see the spare near the car, and I was told to come back and get it.. Why did the mechanic not put the spare tire in the car? I live more than ten miles from the dealer. Also, I left a message for the same Svc. Manager, Ton Listello, AND I NEVER HEARD BACK. What the heck is going on with Customer Service? Well, it sucks.

I’ve been buying cars for over 60 years and can't remember ever having a more pleasant experience. I went to 3 other dealers and the others would not seriously negotiate over the phone. They insisted you come in. Just like the good ole days. Here the initial price was reasonable and I was encouraged to try a variety of models. Marie was the best.

Excellent customer service! Rob was friendly, professional, and knowledgable. He patiently answered questions and was informative but not pushy, which was much appreciated. I visited several dealerships and the experience here was unmatched. Great people to work with and great place to buy a car!

Came in to look at a Used Subaru Legacy and when I arrived I was told the car went through their own service mechanic for general maintenance as they just got it to the lot. I was told the engine had been sealed. I asked why and Rob the Salesman said that there was an oil leak from the engine. That didn’t sound very promising to me considering the car would cost a bit more than $17,000 and I planned on making this an end-all be-all reliable car for years to come. So I asked if it could go through a simple diagnostics test (which it should have since they sent me a sheet with all the prep work done by the service mechanic: new tires, oil change, etc…) to make sure that’s not going to be an issue and the engine seal was not just a bandaid nor was it noted on the service documents I received. Rob told me to not worry about it and that it was normal for older cars/this model to have these types of things happen. So I again asked for a diagnostics test and they said they were too busy and couldn’t perform one. I thought that was a bit odd and rather ridiculous honestly. I called the service manager to bypass said nonsense and left a message. To which the salesman Rob left me a message and said just to go through him as the manager is very busy. I would have gone through the salesman but I keep getting a dead end answer of no just trust us and we can’t check on an obvious problem. I then called Anthony the GM for a final and third reach and he said “Honestly, we get a lot of used cars and I just plain don’t know anything about it.” Truly blew my mind that this was the way the situation had been handled. You think it’s be easier to give someone money - It left a bitter taste in my mouth and will not be returning to this location. For the record to anyone reading this far, I don’t think anyone at the dealership was crooked or trying to scam me: it was just lazy, stubborn and unorganized. Save yourself a headache and just shop elsewhere.

Came in to look at a Used Subaru Legacy and when I arrived I was told the car went through their own service mechanic for general maintenance as they just got it to the lot. I was told the engine had been sealed. I asked why and Rob the Salesman said that there was an oil leak from the engine. That didn’t sound very promising to me considering the car would cost a bit more than $17,000 and I planned on making this an end-all be-all reliable car for years to come. So I asked if it could go through a simple diagnostics test (which it should have since they sent me a sheet with all the prep work done by the service mechanic: new tires, oil change, etc…) to make sure that’s not going to be an issue and the engine seal was not just a bandaid nor was it noted on the service documents I received. Rob told me to not worry about it and that it was normal for older cars/this model to have these types of things happen. So I again asked for a diagnostics test and they said they were too busy and couldn’t perform one. I thought that was a bit odd and rather ridiculous honestly. I called the service manager to bypass said nonsense and left a message. To which the salesman Rob left me a message and said just to go through him as the manager is very busy. I would have gone through the salesman but I keep getting a dead end answer of no just trust us and we can’t check on an obvious problem. I then called Anthony the GM for a final and third reach and he said “Honestly, we get a lot of used cars and I just plain don’t know anything about it.” Truly blew my mind that this was the way the situation had been handled. You think it’s be easier to give someone money - It left a bitter taste in my mouth and will not be returning to this location. For the record to anyone reading this far, I don’t think anyone at the dealership was crooked or trying to scam me: it was just lazy, stubborn and unorganized. Save yourself a headache and just shop elsewhere.