John Kennedy Subaru

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 2, 2020

    there estimate was 1,000 more then other dealer. car came back with grease on door handle grease on hood grease on inside of door. spoke with manager... who had no remorse said they would rub it off which did not work. I it needed a spray to do it right. This place is so below par its a shame because we purchased it there. BEWARE

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 28, 2019

    Awful. I bought my car here in 2015 but then moved for a little while. I was excited to move back in the area and have my dealership super close. Over... the last couple years I’ve interacted with a couple of Subaru dealerships in NJ and it was AWFUL. I was SURE that MY dealership would be far nicer. Nope. Same rude, entitled company. Where the service person I spoke to could have been helpful and make suggestions to help me get my headlight bulb replaced before traveling in 7 days, he was curt, unhelpful and condescending. I will never own another Subaru, I will never come to this dealership again. This was the biggest nail in the coffin I’ve ever seen.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 27, 2019

    I was told over the phone to come right in because they weren't busy. Once I arrived they told me they were "real busy and it would be a while".

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 21, 2019

    Great dealership all the way around . . .Had a battery issue with my 2017 Forester - took to a dealer closer to my home twice - -they basically told me... nothing was wrong with battery - and it was my fault - - cannot leave any door open, etc. not even for a minute??? So i had enough of the car dying - -went to Kennedy where I purchased the car - they knew the issue right away - although they thought remedied the first time - it was better but did not fix - -the second time they fixed it! Went out of their way to make it right.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2019

    Great place! Friendly and helpful staff. Special thanks to General Manager Anthony Barone for organizing and providing the exceptional, and award winning... level of service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2018

    Great place! Friendly and helpful staff.Work is done right the first time. Very comfortable waiting area while getting services done. Coffee and donuts... too!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 18, 2018

    I've been getting my car serviced at the dealership since I purchased my car in 2012. The past few times I have not have positive experiences. I've had... to use loaner cars while they tried to fix my car. This last time after not believing me that something was wrong, while my car sat there, the battery died and in the end, my nothing wrong with your car ended up being very costly. I will never go back.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We take our reviews seriously and when we see a 1-star review, we immediately try to determine what went wrong. Unfortunately, without being able to i...dentify you, we cannot determine what went wrong nor can we reach out to you to make things right. We ask you that you please contact our Service Manager, Tom Listello at his direct number of 610-239-2921 . We will seriously address your concern and offer you a way to make things right.

  • 5.0 out of 5
    August 30, 2018

    Excellent sales associate and buying process. Sales Associate was very knowledgeable and extremely helpful in providing a positive sales experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 25, 2018

    Kennedy Subaru are so easy to work with!!! made the buying process stress free.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2017

    This was my first visit to John Kennedy Subaru and I couldn't be more pleased with the outcome. Beginning with General Manager, Anthony Barone and Sales... Consultant, Anne Davis the experience was excellent. They work well together to provide an overview of the different vehicles, suggest test drives and sincerely try to match me with the right car. I've leased four Subaru Foresters in a row and wanted to try the Outback if it was affordable. They offered the most competitive price and I now drive a beautiful 2017 Silver Outback. The upgrades from my 2014 Forester are so helpful, particularly the large screen and driving aids (backup and blindspot). Anne took me on a tour of the dealership to meet the Service Manager and a Delivery Specialist who I will sit down with in the near future to review any questions I might have. They offer Shuttle Service and loaner cars. They offer a car wash any time. I highly recommend John Kennedy Subaru. I'm enjoying the Outback more each time I drive it.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
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