Jason Brink, the general sales manager, made me feel like a valued and respected customer which began my trust in this dealership. Courtney was very k...nowlegable about all the features of my new Outback and answered all my questions. She was kind, patient and spent much time making sure I was comfortable before driving off. I am looking forward to a great relationship with this dealership! Oh and they also love dogs which solidified my impression.
Several months ago we made the decision to buy an Outback. Not only did Lee's Summit Subaru have the model we wanted, they had a great incentive to b...uy and the experience was pleasant. Today I took it in (no appointment on a Saturday) for its first (free!) maintenance. Thank you for a great Subaru experience.
Stopped in for an oil change and they had sign posted for free alignment check. They said with the oil change and alignment would take about an hour i...f they had to adjust anything and would be an extra $109 if any adjustments were made. The timing wasn’t far off I think I was out in an hour and 20 minutes. The irritating part was when they charged me $109 for an alignment that WASN’T needed. They gave me the print out of before and after alignment and everything was green in the before (which means it is within spec) and green in the after. The only adjustment made was a slight toe in on passenger side. When questioned their stance was “we made an adjustment”. It didn’t matter that it wasn’t needed but the adjustment was made and I had to pay. They offered me a “wild card” discount and said they would take $15 off of which I said I didn’t want I just wouldn’t return. Upon leaving I started looking over the “inspection” report they fill out while doing an oil change and found a lot of information on it that was incorrect like the tread depth was 10/32 on all four tires which the rear tires have 35,000 miles and the front have 5,000 miles so unlikely. The brakes were marked as 8mm thick on front and 6mm on rear. The indicator has been rubbing for probably at least a month now so that’s probably inaccurate also. They said they added antifreeze but it was above full when I arrived so I’m thinking that didn’t happen either. Bottom line I feel like I paid for quality service but didn’t receive it.