McGrath Arlington Kia

I had traded in my 2015 Kia Optima in late January. It was being leased and the lease wasn’t up until October, but I was already over on my mileage... by a few thousand. I knew that by the time the lease was up, I would be owing hundreds of dollars in extra mileage fees that I knew that I could not afford, so I decided to trade in the Optima early and get a new car with similar monthly payments. I was weary of trading it in to begin with because I was uncomfortable with how much my salesman Chris was quoting me. However, he promised that they would completely pay off the remaining payments on my Optima including the extra mileage fees, any damages, etc. After some time of negotiations, the finance manager ended up giving me a number I could agree with. They showed the total value and the remaining payments and whatnot. Me, THINKING THEY COULD DO MATH CORRECTLY, signed the paperwork to get a 2018 Forte. May comes around and I get notices from Kia saying that I still owed them almost $400. I contacted the finance department asking what this $394 was and was notified that I had signed an agreement saying they would only pay the amount they had quoted us. After looking at it more carefully, THEIR CALCULATIONS HAD SHORTED ME A MONTHS WORTH OF PAYMENTS FROM THE PRIOR LEASE. I had called and spoke with sales manager Mike telling him they did their math wrong and was hoping they would fix it. I had explained that one of the biggest reasons why I got a new Forte was because they promised to fully pay my Optima off. He said because I signed the paperwork, there was nothing they could do. I explained that I cannot afford to make this final payment because the cost of my Forte was at the very top of my budget and that I am currently practically living paycheck to paycheck. He never once expressed any compassion, nor apologized for the fact that THEY messed up. I straight up asked, “So basically you’re telling me I’m screwed?” and without a skipping a beat he replied, “Yes”. While it is somewhat my fault for not carefully double checking the math from the FINANCE department, their lack of empathy or caring about their customers is saddening. It’s evident that Kia Arlington doesn’t really care what happens post-purchase, as all they care about is making a sale. Because of my financial situation, this $394 payment has gone to collections as I can’t afford this unexpected expense, and it has greatly affected my credit score. I will never, EVER recommend this dealership to anyone, nor am I likely to purchase another Kia again as a result of this bait and switch.

Great dealership. Friendly staff who work hard to get you the best deal on the car you want. I would reccomend this dealership. Satisfied customer.

My experience was great. They didn't try to haggle us. I came there knowing exactly what I wanted and that's what I left with. Manny was awesome!

We were helped by Rob. He did an excellent job and is very considerate concerning our needs and wants. Great job! Would recommend him to others.

If it wasn’t for their finance man being so great this would hVe been a terrible experience. The sales people were rude and pushy. Felt like they... were trying to force me to buy something for the car I didn’t need or want by using such terms as mandatory. How can an optional item be mandatory? Thankfully the truth can out in the end.

Chris Duplancich and Ken Montijo were fantastic and so helpful. They made the process super easy and stress free. Would definitely recommend them and... KIA to all my friends and family!

Excellent service!!! I always go back for service because they know exactly what to do every 3 months. Please keep up your excellent record. When I’m... ready for a new car I will purchase from them.

I went to this dealership to see a car listed for $12,500. I wanted to pay cash for it. For whatever reason the dealer said that I could finance this car... only. After filling out paperwork and then checking my credit they said that I needed to finance for three months at 6.45% and then pay it off. Who is willing to pay interest on something they can pay cash for upfront?! What happened to Cash is king?

Bought a used Forte from here. The buying experience was ok though did not like the typical hard sell at the end for unneeded services. Unfortunately... all downhill from here. I paid $95 because I did not have my old cars title with me. They said that they would reimburse me when I brought it in, which was 2 days later. Now going on 2 months and 3 calls, and still no reimbursement. Then they were supposed to repair my door, and quoted me to do the repair. Brought it in and after almost 2 hours they said they miss diagnosed the issue and it needed body shop work which they said they would help find. Again now going on 3 weeks with no follow up from service or the sales manager. Most people here are friendly, but I highly recommend not leaving with any outstanding concerns as there follow through is atrocious.

Was a fast and honest transaction. Of course there are extras if you wish to purchase. Just a soft sell not over the top. Would recommend