Reviews

5.0 out of 5 5.0
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 12, 2017

    I had been searching for an Audi S3 in a specific color in my area. No local dealership in NC had the color I was looking for. I called Audi Columbia... inquiring about an S3 on their lot that matched my color and options choice. A simple inquiry led to a full on negotiation and within 30 minutes we settled on a price AND they offered to bring me the car (230 miles away) at no cost the next day! Devin was polite, professional and pleasant. I paid below invoice and Devin brought me the car and signed the paperwork in my dining room. Great service, great price and they saved me a 7 hour round trip journey. I purchase many cars for myself and help others negotiate deals for theirs, Audi Columbia really went the extra mile to earn my business and loyalty. Thank you so much Devin, Eric and the team at Audi Columbia!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 20, 2017

    I came to the dealership from out of town and immediately was greeted by my salesman. It was an overall pleasant and quick experience. I was given some... misinformation BUT they absolutely honored what I was told. From pricing to financing the team was amazing...BUY FROM THEM!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • July 14, 2012

    I was very impressed with the Service I received ON my A6. I will return. The Service Manager is great and will take time to explain what you need and... follow through.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are more than happy that we could provide you with a wonderful service experience. If there is anything we can do to further your satisfaction, ple...ase let us know. Enjoy your A6!!

  • 5.0 out of 5
    March 6, 2014

    I will never go to a regular car dealership again! The customer service was extraordinary and professional. Everyone was friendly, patient and knowledgeable.... I LOVE our new Q5!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kandy, Thank you for sharing your experience! I am happy to hear that you absolutely love your new car and that the customer service you received ...was extraordinary. If there is anything else I can do to further your satisfaction, please let me know. Tucker Campion, General Manager

  • 5.0 out of 5
    March 6, 2014

    I had a great experience at this dealership! I saw the car i wanted on line and made an appointment and saw it. We were impressed that the sales person... Andrew Darling had taken the time to learn about the car. There was never any pressure to do anything. We went to lunch and they said we could drive the car! That has never happened before. Loved the car and they gave me a fair trade on my car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Miller, Thank you for sharing your experience. I am pleased to hear that you had a great car buying experience with Andrew. I hope that you are en...joying your new car and that we can continue earning your business. If there is anything else I can do to further your satisfaction, please let me know. Tucker Campion, General Manager

  • 2.0 out of 5
    January 1, 2014

    Contacted dealer by email and was told the car had been sold but it continued to be listed on cars.com and autotrader.com for at least 3 more weeks. This... undermines the credibility of the site.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    First, I want to thank you for your feedback. I appreciate you taking time out of your day to let us know what you dealt with. Second, I want to since...rely apologize that your experience here was anything but satisfactory. Please contact me at tcampion@group1auto.com, I need more information and I would also like to see if we can do anything to fix it. I look forward to hearing from you. Tucker Campion, General Manager

  • 5.0 out of 5
    November 29, 2013

    Everyone is still contacting me to see if I have found what I am looking for.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    June 21, 2013

    > i was told by Henry Shugar the Audi of Columbia business manager that;it was; not the dealerships problem. He stated that I entered into the contract... with Audi financial services and not the dealership and that whoever told me that his dealership would be able to help was wrong and that I needed to call back and speak to someone else. I asked him if he had a contact number to anyone directly and he said no that he only had the regular financial services number. I then asked him who owned the dealership and he told me Group 1 Automotive, I asked if he had a contact name and number of anyone there who could help and he said he did not that I could "google it". He stated that he would not help me even after I pleaded. He also said he would not even get on a call with me to contact financial services; to speak on mybehalf. He said that he would not get involved in something thatwas not his problem.He then told me that I had to leave because he had work to; do although he had another employee in his office socializing with him. I went that day prepared to meet the; obligations based on my fair and reasonable offer. I know now that everything he said to me that; day was false based on reviewing group 1 automotive and Audi USA; code of conduct

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so sorry that we couldn't meet your needs when you visited our dealership.

  • 5.0 out of 5
    October 15, 2012

    Audi of Columbia not only keeps me a customer but leads me to recommend them when ever my friends or family are looking for a vehicle

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are proud to provide reliable service and care. If there is anything we can do to further your satisfaction, please let us know. Enjoy your car!!

  • 5.0 out of 5
    October 15, 2012

    Very nice completely a full package everyone is very respectful

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are proud that we can provide you with an enjoyable Audi experience. If there is anything we can do to further your satisfaction, please let us kno...w.

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