Reviews
Excellent service as always!
Excellent service as always!! Great team at Cole Valley, they always take great care of me and my XT6.
Excellent service as always!
Excellent service as always!! Great team at Cole Valley, they always take great care of me and my XT6.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our service team always takes care of your Cadillac XT6. Katie and the rest of our crew appreciate your loyalty. Grace Cole Internet Manager graceh@colecars.net
Friendly but not pushy fair pricing reality easy to
Friendly but not pushy fair pricing reality easy to discuss with and a fair trade in value.
Friendly but not pushy fair pricing reality easy to
Friendly but not pushy fair pricing reality easy to discuss with and a fair trade in value.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear you found our team approachable and appreciated our straightforward pricing and fair trade-in offer. It was our pleasure to guide you through the XT5 purchase process. Please reach out if you have any questions about your new Cadillac.
Personable staff.
Personable staff. I actually bought the car from Spencer. Although Jarred was quite responsive and mentioned when Jarred would return. Spencer had knowledge on the vehicle and when I question him and he did not know the answer, he found it quickly. Shannon was quick and allowed me to work with 7/17.
Personable staff.
Personable staff. I actually bought the car from Spencer. Although Jarred was quite responsive and mentioned when Jarred would return. Spencer had knowledge on the vehicle and when I question him and he did not know the answer, he found it quickly. Shannon was quick and allowed me to work with 7/17.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net
I was very disappointed as a new purchaser at Cole Valley
I was very disappointed as a new purchaser at Cole Valley Cadillac, to be told that an appointment would be take 30 minutes to complete and took over two hours. Had I been told this, I would not have stayed because I had plans that evening and it put me in a very uncomfortable position. I sat in the waiting room and watched at least six people come in and out while I sat there. I was the last one to leave. When I asked to talk to the manager, I waited and someone else came out because she was so busy and I told him about my disappointment. Not a great first service experience..
I was very disappointed as a new purchaser at Cole Valley
I was very disappointed as a new purchaser at Cole Valley Cadillac, to be told that an appointment would be take 30 minutes to complete and took over two hours. Had I been told this, I would not have stayed because I had plans that evening and it put me in a very uncomfortable position. I sat in the waiting room and watched at least six people come in and out while I sat there. I was the last one to leave. When I asked to talk to the manager, I waited and someone else came out because she was so busy and I told him about my disappointment. Not a great first service experience..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. Please accept my sincerest apologies for the delay during your first service visit. We pride ourselves on respecting our guests' schedules, and it is clear that we missed the mark on our estimate. I understand how frustrating it is to see other vehicles move through the bays while you wait. Often, guests are in for quick services like tire pressure checks or battery tests, which can move faster than more comprehensive maintenance. However, that does not excuse the lack of communication regarding your specific wait time. We value your business as a Cadillac owner and would like to make this right. I would appreciate the opportunity to speak with you directly to ensure your next visit is seamless. Please reach out to me at (330) 372-1665 at your convenience. Best regards, Grace Cole
Anthony was very diligent in looking for a white XT6
Anthony was very diligent in looking for a white XT6 since they did not have one in stock.
Anthony was very diligent in looking for a white XT6
Anthony was very diligent in looking for a white XT6 since they did not have one in stock.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net
made me feel that they are truly interested in me and my
made me feel that they are truly interested in me and my car.keep up the good work
made me feel that they are truly interested in me and my
made me feel that they are truly interested in me and my car.keep up the good work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net
Katie Stowe was extremely helpful and sweet!
Katie Stowe was extremely helpful and sweet! I came to get my first oil change at Cole Valley, she made the process so simple and easy, with a smile on her face! Brightened up my day for-sure! Everyone I met there was great, the mechanics, the other service techs, and Miss Gina was awesome as well!!! COLE VALLEY ROCKS!
Katie Stowe was extremely helpful and sweet!
Katie Stowe was extremely helpful and sweet! I came to get my first oil change at Cole Valley, she made the process so simple and easy, with a smile on her face! Brightened up my day for-sure! Everyone I met there was great, the mechanics, the other service techs, and Miss Gina was awesome as well!!! COLE VALLEY ROCKS!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net
Excellent service and advisors.
Excellent service and advisors. We have always been treated very well. I feel the service is the more important part of connection with a dealership.
Excellent service and advisors.
Excellent service and advisors. We have always been treated very well. I feel the service is the more important part of connection with a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Grace Cole Internet Manager graceh@colecars.net
Jared was vary helpful in me buying the cad in that it
Jared was vary helpful in me buying the cad in that it was what I was looking for and he explained the controls I was not used to using.I am vary happy with the car.Will use Cole cad in the future
Jared was vary helpful in me buying the cad in that it
Jared was vary helpful in me buying the cad in that it was what I was looking for and he explained the controls I was not used to using.I am vary happy with the car.Will use Cole cad in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net
As always Katie get it done for us.
As always Katie get it done for us. She is always on top of everything.
As always Katie get it done for us.
As always Katie get it done for us. She is always on top of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cole Valley Cadillac, we look forward to having you as a valued customer for many years to come! Grace Cole Internet Manager graceh@colecars.net