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Mercedes-Benz of Easton

(826 reviews)
Visit Mercedes-Benz of Easton
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 903-0867 (888) 903-0867
Used (888) 903-1044 (888) 903-1044
Service (614) 360-9640 (614) 360-9640

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Eric Gray is outstanding and so is the dealership as a

Eric Gray is outstanding and so is the dealership as a whole! Great follow through as well. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It’s great to know that Eric was able to give you the sales experience you were looking for! Buying a new car is an important decision and we can't thank you enough for choosing us to help you with it! Best Regards, Daniel Govaer General Manager

Bought another MB vehicle from Eric Gray at MB of Easton

Bought another MB vehicle from Eric Gray at MB of Easton and the great service continues! Thanks Eric! We’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Your continued business and trust in Eric are greatly appreciated. Congratulations on your new Mercedes-Benz. Thank you for taking the time to share your experience. Best Regards, Daniel Govaer General Manager

Great buying experience Eric Grey was great to work with

Great buying experience Eric Grey was great to work with ! He and the other folks there where very helpful in all regards .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Mercedes-Benz of Easton Jul 17, 2023 rod.stalter Great buying experience Eric Grey was great to work with ! He and the other folks there where very helpful in all regards .

Eric and team did a great job in getting me in and out as

Eric and team did a great job in getting me in and out as fast as possible with my new AMG. Could not be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Mercedes-Benz. Eric is truly dedicated to customer satisfaction and we are pleased to know this was reflected in your recent sales experience. Best Regards Daniel Govaer General Manager

Extremely pleasant atmosphere and absolutely no high

Extremely pleasant atmosphere and absolutely no high pressure sales crew. We were offered a fair trade and the price of our new vehicle was also very fair. We will most definitely return for our next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Easton and positive feedback means the world to our staff, particularly Eric that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Best Regards, Daniel Govaer General Manager

Disappointed they didn't have more inventory, however

Disappointed they didn't have more inventory, however Eric and Ryan were great to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

All good .

Eric was a phenomenal sales representative to work with I

Eric was a phenomenal sales representative to work with I would say the best! I would refer him to all of my friends and family he established that much trust over only a few interactions. When I had concerns or questions he took ownership to find me answers and reach expedited resolutions to ensure no inconvenience to me. I felt he had my best interest in mind and communicated every step of the way! Very responsive, knowledgeable, enthusiastic about his work, patient and trustworthy! He was willing to go over all numbers and options and went above and beyond to ensure an amazing buying experience he exudes the experiences of a luxury brand. 10/10 sales experiences

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kathy, we sincerely appreciate your business and your positive feedback on Eric! We're delighted Eric provided you with all the straightforward support and expertise you needed to make this a great experience. He will be honored to know how much you appreciate his assistance and that he has earned your trust, knowing he only has your best interest at heart. Congrats to you on your pre-owned Mercedes-Benz! We hope it brings you many years of happiness and satisfaction, until we see you again, we wish you safe travels. Best Regards, Daniel Govaer General Manager

Shame on you!

Had a good sales experience when my wife bought her car from this location. Had a scheduled service appointment for over a month scheduled with her additional service plan she purchased. My wife asked about a loaner vehicle since she had to work. Was told they weren’t available. Heard another service advisor ask a client if they needed a loaner. He then set one up for his client. I requested another key fob since my wife lost/misplaced hers. I had to have my wife e mail her drivers license to the service advisor since I wasn’t on the title. Did that... then was told that my wife’s registration was expired by 8 weeks.... so we couldn’t get another key fob. “Sorry Mercedes policy”. 1. The vehicle was purchased from that location. 2. The vehicle is financed through Merced’s Benz Financial currently. 3. What happens when someone has a Mercedes in their car collection and they need an additional key? Do they have to run out and plate the car? This location did a very lousy and lacked the energy to go the extra mile. Next time... I will reconsider purchasing a Mercedes and reconsidering purchasing one from Easton. Obviously.... I am the customer and I do not work for you! Just make it harder for the customer to do business with you! Shame on you!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I'm sorry that you felt our customer service was lacking during your visit, Jay. Our focus is to ensure every guest has a quality experience with us here at Mercedes-Benz of Easton. Our Client Service Coordinator, Nicole Pressley will be following up regarding your concerns. Best Regards, Daniel Govaer General Manager

Cody G, Mason, Chris W, and Drew were all phenomenal!

Cody G, Mason, Chris W, and Drew were all phenomenal! Excellent help from each of them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Evangline, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that our team helped to make your experience such a positive one. Best Regards, Daniel Govaer General Manager

Ron Roberts was the perfect person to talk to he answered

Ron Roberts was the perfect person to talk to he answered all my questions and very nice and helpful and polite good guy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Creating positive experiences is very important to us and we’re so glad we’re able to help out. Thank you so much for making our job wonderful. Stay safe! Best Regards, Daniel Govaer General Manager