Randy Wise Ford

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 20, 2019

    2013 Sierra 1500 transmission had to be repaired 6 wks after purchase. Sales said that the Wise Mechanics certified everything was good. No warranty and... no extended warranty offered. So much for the sales and mechanic credibility. I wonder what they really knew. Don't buy a used car from this outfit. No remorse let alone any sympathy oar an offer for assistance.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 5, 2019

    Great customer service, Morgan, the lady who set my appointment up was great.. My salesman was awesome, Morgan set me up with him.. Randy wise brought... a car from their Flint center to Ortonville for me to test drive, I thought that was great on both dealership sides.. Just a great experience overall and I will go back and recommend them to friends and family..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 7, 2018

    My salesman Matt showed me he was more concerned that I was satisfied with the car more than he was to sale the car that was really impressive. All the... staff was great at their jobs even Joe who I call the bean counter.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2019

    Great people to deal with they care my salesman was tony Holland very helpful will be making a decision when the wife decides which one

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    March 26, 2019

    I would recommend this dealership in a heartbeat. My salesman was Chris Boan and he handled all the details for purchasing my Escape. I also had John... and Johnnie helping with Chris. I usually had to be at a dealership for a few hours while buying a car. At Randy Wise they had my paper work all ready so I didn’t have to be there forever. They also were very good at explaining the features of my car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 26, 2019

    Ask for Chris Boen ! He is awsome and has gone out of his way to accomodate every time we go! The detail they apply to the guest is second to none ! Highly... recomend

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 1, 2018

    Went to lease a new Ford Escape and boy did they make it easy. I worked with John Durand and his son Johnny and they found what I wanted for the price... I wanted and I was in and out of there in no time. Was a pleasant experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2018

    Lindsay Herriman was very helpful she introduced me to the perfect person that helped me find the perfect car that work with my budget!!! They have a wonderful... team that work together!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2018

    Everyone was very kind and very informational, they helped me find the car that was best for me that was within my price range. Thank you Lindsay Herriman... for your help!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 15, 2018

    After reading the reviews, I am quiet shocked at the way I was talked to tonight. Went there for a Ford Escape after my grandparents had talked to a man... working there and they had liked the price that was online, the whole reason we chose this dealership. Going along with what my grandparents thought best, I went and checked it out. Several times he pushed the "yes its been in an accident, but not a horrible accident" in my face. Continuing forward to after I have test drove it and decided it was a good deal for the money, we sit down in the office. A big speech about how he was going to try his best to get his manager to agree to something, he comes back almost proud of himself to show us that he got a savings of over a thousand dollars. What he actually came back with was the advertised price that it was listed for on their website. We were like “uhm, hello”. This is your advertised price that was online, you are not doing is any favors! He talked to us like this was the biggest favor that was ever done. Clearly upset by this, my elderly grandfather questioned about the "big deal" that was shown to us, as we were never made aware of the vehicles "actual" price. After saying, "I'm good" in a means to end the conversation and possibly look at a different car he kept verbally attacking my grandfather! Incredibly disrespectful, in talking over my grandfather who is now very upset from retorting with him. I feel that the language that was used was inappropriate given the age of my grandparents and my own. I have had the worst experience of my car buying days from this company, and I am gravely disappointed. The car was beautiful, but I would rather have a car without the bells and whistles from a man who respects his customer, in lieu of being arrogant. I am 28, and have a long life of buying cars ahead of me. You lost a potential life long buyer, as well as a fantastic networker from the many recommendations I would have made from family and friends. Congratulations.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
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