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Randy Wise Ford

3.6
(244 reviews)
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award

Reviews

3.6
(244 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Strong Customer Service Level.

Strong Customer Service Level. John Durand Sr., and everyone was great to work with. This dealership is Worth the time and travel to go to.

5.0

Strong Customer Service Level.

Strong Customer Service Level. John Durand Sr., and everyone was great to work with. This dealership is Worth the time and travel to go to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Would not buy anything but Ford at this dealership

Would not buy anything but Ford at this dealership brought a Chevy traverse and been having problems and dealer just not helping out I learned my lesson

1.0

Would not buy anything but Ford at this dealership

Would not buy anything but Ford at this dealership brought a Chevy traverse and been having problems and dealer just not helping out I learned my lesson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Great sales guys!

I appreciate the hard work done by John Durand Sr & John Durand Jr - and, of course, the finance guys who worked as a team with both Johns to get our purchase of our 2023 Ford F150. I would suggest anyone who is self employed to go talk to these guys - they're great to work with.

5.0

Great sales guys!

I appreciate the hard work done by John Durand Sr & John Durand Jr - and, of course, the finance guys who worked as a team with both Johns to get our purchase of our 2023 Ford F150. I would suggest anyone who is self employed to go talk to these guys - they're great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

I took my car in 2 months ago, and it took forever to get

I took my car in 2 months ago, and it took forever to get the parts. My car was supposed to be done Friday, called no Monday. Go to pick it up THEY HAVE DONE NOTHING TO THE CAR!!! AND BONUS I NEED A NEW ALTANATOR NOW! pretty sure one of the sales kids called me a xxxxx when I said I wouldn't buy a car, after he pulled himself off his phone. They are horrible no way to run a business.

1.0

I took my car in 2 months ago, and it took forever to get

I took my car in 2 months ago, and it took forever to get the parts. My car was supposed to be done Friday, called no Monday. Go to pick it up THEY HAVE DONE NOTHING TO THE CAR!!! AND BONUS I NEED A NEW ALTANATOR NOW! pretty sure one of the sales kids called me a xxxxx when I said I wouldn't buy a car, after he pulled himself off his phone. They are horrible no way to run a business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Don't get xxxxed, try somewhere else

I took my car in over 2 months ago, and it took forever to get parts, and now it was supposed to be done Friday, not complete, but done enough to drive, I call not done, Monday. Go there to get car and take somewhere else, THEY HAVE DONE NOTHING TO THE CAR!!!! AND NOW I NEED A NEW ALTERBATOR! they don't call back and I'm pretty sure one of the kids who sells cars calls me a xxxxx when I told him I wouldn't just buy a new car, I mean after he took his attention off his cellphone. do not go here!!

1.0

Don't get xxxxed, try somewhere else

I took my car in over 2 months ago, and it took forever to get parts, and now it was supposed to be done Friday, not complete, but done enough to drive, I call not done, Monday. Go there to get car and take somewhere else, THEY HAVE DONE NOTHING TO THE CAR!!!! AND NOW I NEED A NEW ALTERBATOR! they don't call back and I'm pretty sure one of the kids who sells cars calls me a xxxxx when I told him I wouldn't just buy a new car, I mean after he took his attention off his cellphone. do not go here!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Top Notch

I contacted John Durand for my sister as she was looking to purchase a new car. Even though she needed a Chevy, Mr Durand found one for her at their Flint location. He even had the car delivered to the Ford facility within one day. John Durand Sr and his son Johnny could not have been more helpful. Such a kind, honest, and helpful dealership. I suggested Randy Wise Ford as they helped my with my lease last year. I will for sure return when my lease is up. Top Notch!

5.0

Top Notch

I contacted John Durand for my sister as she was looking to purchase a new car. Even though she needed a Chevy, Mr Durand found one for her at their Flint location. He even had the car delivered to the Ford facility within one day. John Durand Sr and his son Johnny could not have been more helpful. Such a kind, honest, and helpful dealership. I suggested Randy Wise Ford as they helped my with my lease last year. I will for sure return when my lease is up. Top Notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Always feels like family!

Always feels like family! John and Johnny Durand, along with Chris Boan have been my go-to guys for the past 7 years, and have always taken great care of me. Also always a great experience in the service department thanks to Mike, Rich, and Dave.

5.0

Always feels like family!

Always feels like family! John and Johnny Durand, along with Chris Boan have been my go-to guys for the past 7 years, and have always taken great care of me. Also always a great experience in the service department thanks to Mike, Rich, and Dave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Only place I will go for service or parts. Eric in...

Only place I will go for service or parts. Eric in service is always helpful, Mike the service Manger always has a smile! Zach, Mike and Jessie in parts are the best!

5.0

Only place I will go for service or parts. Eric in...

Only place I will go for service or parts. Eric in service is always helpful, Mike the service Manger always has a smile! Zach, Mike and Jessie in parts are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Josh Stead welcomed us with friendly smile and didn't try...

Josh Stead welcomed us with friendly smile and didn't try pressured us to make any decisions. He listen and answered our questions. He was honest and we believed him. He was over all a great person in all aspects. Thank U, Josh.

5.0

Josh Stead welcomed us with friendly smile and didn't try...

Josh Stead welcomed us with friendly smile and didn't try pressured us to make any decisions. He listen and answered our questions. He was honest and we believed him. He was over all a great person in all aspects. Thank U, Josh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

The sales staff is great. I use them for service and they...

The sales staff is great. I use them for service and they are pleasant and easy to deal with!

5.0

The sales staff is great. I use them for service and they...

The sales staff is great. I use them for service and they are pleasant and easy to deal with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 244 reviews