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Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM

4.9
(1,040 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2023 consumer dealer award View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Inventory

See all 7 vehicles from this dealership.

Reviews

4.9
(1,040 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM from DealerRater.

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5.0

Everything was exceptional People are great, service is

Everything was exceptional People are great, service is great!! Would buy every car from this dealer They follow up, they listen and they react

5.0

Everything was exceptional People are great, service is

Everything was exceptional People are great, service is great!! Would buy every car from this dealer They follow up, they listen and they react

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Always have the best care at Friendly’s and service that

Always have the best care at Friendly’s and service that is done right the first time.

5.0

Always have the best care at Friendly’s and service that

Always have the best care at Friendly’s and service that is done right the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Awesome service very good communication easy signing

Awesome service very good communication easy signing process to get my new vehicle went through the new stuff on my car that I didn’t know

5.0

Awesome service very good communication easy signing

Awesome service very good communication easy signing process to get my new vehicle went through the new stuff on my car that I didn’t know

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I reached out to Ty about a Ram listed on the site.

I reached out to Ty about a Ram listed on the site. Many of the Ram’s had a recall at the time, but I was unable to get anything close to their fully loaded dually here in Cali. Ty communicated all discounts and worked with me to have it ready to go when I landed in MI to collect! It was an absolutely seamless transaction and the best car buying experience I’ve had yet! Ty didn’t disappear after I drove it off the lot either! He texted about a two weeks later to see how it was going and if I had any questions/concerns. I’d drive another 2800 miles to purchase another vehicle and drive it back. Great experience for me, the wife and our little one who ran a muck throughout the dealership without issue!

5.0

I reached out to Ty about a Ram listed on the site.

I reached out to Ty about a Ram listed on the site. Many of the Ram’s had a recall at the time, but I was unable to get anything close to their fully loaded dually here in Cali. Ty communicated all discounts and worked with me to have it ready to go when I landed in MI to collect! It was an absolutely seamless transaction and the best car buying experience I’ve had yet! Ty didn’t disappear after I drove it off the lot either! He texted about a two weeks later to see how it was going and if I had any questions/concerns. I’d drive another 2800 miles to purchase another vehicle and drive it back. Great experience for me, the wife and our little one who ran a muck throughout the dealership without issue!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Thank you so much for going above and beyond in getting

Thank you so much for going above and beyond in getting my truck repaired. I had gone to another dealer, close to my workplace, and was quoted about ten times the cost of what you charged for the repair, just to diagnose the problem. It's difficult to trust repair shops these days and I have severe trust issues to begin with. I'm beyond grateful to have found a shop that I can trust.

5.0

Thank you so much for going above and beyond in getting

Thank you so much for going above and beyond in getting my truck repaired. I had gone to another dealer, close to my workplace, and was quoted about ten times the cost of what you charged for the repair, just to diagnose the problem. It's difficult to trust repair shops these days and I have severe trust issues to begin with. I'm beyond grateful to have found a shop that I can trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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4.0

Went in for recall work.

Went in for recall work. I've been waiting for long time to get fuel pump replaced under recall( they couldn't get parts necessary). finally parts available and took a few days to get them. Driving around in a new loaner was nice. No charge for repairs or loaner. THANKS!!!

4.0

Went in for recall work.

Went in for recall work. I've been waiting for long time to get fuel pump replaced under recall( they couldn't get parts necessary). finally parts available and took a few days to get them. Driving around in a new loaner was nice. No charge for repairs or loaner. THANKS!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I called and had an appointment for the following day

I called and had an appointment for the following day within five minutes of being on the phone. My vehicle was repaired and ready for pickup within four hours of my drop-off. Great communication, excellent process, and always wonderful service from Jim Riehl CDJR.

5.0

I called and had an appointment for the following day

I called and had an appointment for the following day within five minutes of being on the phone. My vehicle was repaired and ready for pickup within four hours of my drop-off. Great communication, excellent process, and always wonderful service from Jim Riehl CDJR.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I would recommend this dealership.

I would recommend this dealership. Friendly staff and sales team. Great experience overall. Thank you.

5.0

I would recommend this dealership.

I would recommend this dealership. Friendly staff and sales team. Great experience overall. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Great Services

Shane Burrough was very professional and helpful in the process of us leasing our 3rd Grand Cherokee. Highly recommend Shane Burrough if you need a car salesman @ Jim Riehls.

5.0

Great Services

Shane Burrough was very professional and helpful in the process of us leasing our 3rd Grand Cherokee. Highly recommend Shane Burrough if you need a car salesman @ Jim Riehls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

If you need a new truck Bill Hillard is the one to see.

If you need a new truck Bill Hillard is the one to see. He got me a great deal and got me into my new truck in less than a hour. Precisely explained all the options & features. Went though account set ups, applications and log ins. This is my 5th vehicle I have leased from Bill Hillard. Thanks Bill.

5.0

If you need a new truck Bill Hillard is the one to see.

If you need a new truck Bill Hillard is the one to see. He got me a great deal and got me into my new truck in less than a hour. Precisely explained all the options & features. Went though account set ups, applications and log ins. This is my 5th vehicle I have leased from Bill Hillard. Thanks Bill.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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