Reviews
Second Purchase and still 100% Satisfied
It was time for a new car. I knew I?d buy another Subaru. Best car I?v owned. Great cars, great service and a great dealership. Very happy customer.
Second Purchase and still 100% Satisfied
It was time for a new car. I knew I?d buy another Subaru. Best car I?v owned. Great cars, great service and a great dealership. Very happy customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Subaru Service
The Gillman Subaru Service Department provides top quality service every time. Angel always goes the extra mile for his customers.
Subaru Service
The Gillman Subaru Service Department provides top quality service every time. Angel always goes the extra mile for his customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Staci, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
subaru
On the purchase of a Subaru Forester, we had an excellant salesman and also were give excellant instructions and the workings of the new vehicle.
subaru
On the purchase of a Subaru Forester, we had an excellant salesman and also were give excellant instructions and the workings of the new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
One stop tire shop
Needed to replace one tire, but also have front end alignment checked at same time, which is why I came to Parkway instead of going to a tire store. And Mike Sanchez got me the same price as the tire store quoted.
One stop tire shop
Needed to replace one tire, but also have front end alignment checked at same time, which is why I came to Parkway instead of going to a tire store. And Mike Sanchez got me the same price as the tire store quoted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!
Unprofessional.
One of the worst places I ever been to. The advisors are unprofessional and will not go back to this place.
Unprofessional.
One of the worst places I ever been to. The advisors are unprofessional and will not go back to this place.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Randy, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out at (281) 784-1000. We hope to hear from you soon.
THE WORST SERVICE CENTER
Took my 2021 Subaru Ascent in to look at a rear gate issue. Dealt with David Soliz in their service center who took the car in for evaluation. I waited over an hour at the dealership for them to come back and say they would have to contact Subaru's warranty department to get the work approved. Also due to the misalignment of the gate there is a nonstop beeping in the car that they would not be able to fix. They made the claim that the car had been in an accident and there were clear signs that the bumper was painted. As far as I can see there is no evidence of a paint job, and I am positive that nothing on the car has ever been painted since I have owned it and has never been in an accident. Based on this inaccurate evaluation the warranty claim was rejected. When Mr. David Soliz called me back to tell me this he would not provide a number or email so that I could contact Subaru to start an appeal process. He said I could find it on the Subaru website. When I asked if he could provide any contact information he said he would look it up for me and then hung up and I never received a call back. Very poor customer service. Could not recommend them less.
THE WORST SERVICE CENTER
Took my 2021 Subaru Ascent in to look at a rear gate issue. Dealt with David Soliz in their service center who took the car in for evaluation. I waited over an hour at the dealership for them to come back and say they would have to contact Subaru's warranty department to get the work approved. Also due to the misalignment of the gate there is a nonstop beeping in the car that they would not be able to fix. They made the claim that the car had been in an accident and there were clear signs that the bumper was painted. As far as I can see there is no evidence of a paint job, and I am positive that nothing on the car has ever been painted since I have owned it and has never been in an accident. Based on this inaccurate evaluation the warranty claim was rejected. When Mr. David Soliz called me back to tell me this he would not provide a number or email so that I could contact Subaru to start an appeal process. He said I could find it on the Subaru website. When I asked if he could provide any contact information he said he would look it up for me and then hung up and I never received a call back. Very poor customer service. Could not recommend them less.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric, we are so disappointed to learn of this situation you have described. Please reach out at (281) 784-1000 and we will do our best to make this better. We hope to hear from you soon.
Scheduled appropriate Service.
Handles very smoothly from the time I arrived until service was complete. I did leave my car and it was necessary to check with me for added part replacement. Again phone calls back and forth handled smoothly and when I picked up my car it was ready.
Scheduled appropriate Service.
Handles very smoothly from the time I arrived until service was complete. I did leave my car and it was necessary to check with me for added part replacement. Again phone calls back and forth handled smoothly and when I picked up my car it was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Computer update
Clean place to wait but no area to purchase snacks or drinks for the handicapped customers when the elevator is out and no one offered anything
Computer update
Clean place to wait but no area to purchase snacks or drinks for the handicapped customers when the elevator is out and no one offered anything
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are disappointed to hear that you did not have a more positive experience with us at Team Gillman Subaru North. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 784-1000 so we can work towards a resolution. We look forward to hearing from you.
New 2023 Outback touring xl
Everything was great, we went over options and I loved the hitch installed, however I would not recommend wood gain finish, the amount installed adds no value to the vehicle and was my only disappointment
New 2023 Outback touring xl
Everything was great, we went over options and I loved the hitch installed, however I would not recommend wood gain finish, the amount installed adds no value to the vehicle and was my only disappointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service
The service tech was excellent. My car was ready sooner than was promised. The service tech was excellent. Car was ready sooner than promised.
Service
The service tech was excellent. My car was ready sooner than was promised. The service tech was excellent. Car was ready sooner than promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jane, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.