Gillman Subaru of North Houston

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
82 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 30, 2020

    I bought this car without visiting the dealer. Everything went well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2020

    Awesome experience, knowledgeable staff and great friendly environment. The whole family loves the family at Gillman Subaru North. Shout to to Micheal... Nelson and Farrah the finance manager, they are great people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 14, 2019

    "Angel" provides a superior customer service experience with great communication skills; professionalism and diligence. I found her to be most accommodating... and engaging. Five Stars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so glad to hear that your visit managed to exceed your expectations! Please let us know if we can ever help you again in the future, be it in sa...les or in service. We're here for you whenever you might need us! Best, The Gillman Subaru North Team

  • 2.0 out of 5
    November 9, 2020

    I just got home from buying a used car from Gillman Subaru North. The car is great and the asking price was fair. When it came to time to pay, there was... and extra charge of $995 on the invoice. I was told this was for window tinting and Nitro gas in the tires and that this is customary with all cars sold there. I could not decline the add-ons as they were already in place. I complained that this was not shown on the list price but my complaint fell on deaf ears. I was told "all cars get this" and "every dealer does this". I had put a deposit down to hold the car or I would have walked out. This is a very poor way to treat a cash paying customer and I wouldn't recommend this dealer or the salesman Michael Jamarillo. I will not return to this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 12, 2020

    Glenn was very helpful. They completed the repairs in a timely manner and kept me updated throughout the process.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive ...needs! Take care!

  • 5.0 out of 5
    October 12, 2020

    top ratings are given for top service and each time they exceed my expectations

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive... needs! Have a great day!

  • 5.0 out of 5
    October 12, 2020

    Pretty good overall. Pretty good overall. Pretty good overall.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gloria, we really appreciate your great feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe... travels!

  • 3.0 out of 5
    October 3, 2020

    I recently purchased a 2019 Toyota corolla, and the car was fantastic and clean without any problems. This is my first purchase from a dealer and I am... satisfied with the purchase. However, please be prepared to be treated well and great customer service on your purchase day. And then, when you go back for any additional help, they treat you really like someone who is not wanted on their premises. After they denied my repeated calls for almost a week or two, I had to visit them in person that is an hour away and also take my day off to submit my cancellation form for the extended warranty. After somehow, I got my cancellation form from them, but still, I am not sure if they forwarded it to my loan finance company yet. If I do not receive my refund, I plan to file a case with my lawyer and file a complaint in BBB if it's not filed before my contract expires. Apart from that, I feel their cars are great and nice dealer. But don’t expect any great customer service from them after the day of purchase lol.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. Please reach out to us at (281) 784-1000 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

  • 5.0 out of 5
    August 27, 2020

    Great job quick and safe will visit again when needed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are glad your request was done in a timely manner and to your satisfaction, Ted! We're looking forward to your next visit with us!

  • 5.0 out of 5
    August 20, 2020

    Their showroom and service area waiting lounge are great! I appreciate their service advisors - they're real experts and very accommodating. I also bought... my Subaru Ascent Touring with them. I've been loving the experience with my 3rd Subaru so far!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ben, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. W...e hope you continue to choose us for all your automotive needs! Take care!

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